Dermott Norman | Page 2

Wonderful Experience Doug Rambo made me feel comfortable from the moment he approached us. We told him what we needed and he found us a great deal right away. Quality cu Doug Rambo made me feel comfortable from the moment he approached us. We told him what we needed and he found us a great deal right away. Quality customer service from Sales to financing. Highly recommend. More

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Purchasing a car at Ryan Auto Mall This dealership is a classic. A beautiful physical plant with top professional personnel. We were guided throughout our purchasing experience by th This dealership is a classic. A beautiful physical plant with top professional personnel. We were guided throughout our purchasing experience by the capable and courteous Mr. Dermott Norman. We were interested in a low-mileage used car and he showed us just what we wanted. A 2015 Impala with less than 20,000 miles. He carefully explained the car's many fine features and several optional programs to prolong the life of the car. He personally introduced us to the people specializing in these extended programs and warranties. He accompanied us on a "test drive" to familiarize us with the car. He made the whole experience pleasant and tension free. Our thanks to Mr. Dermott Norman and Ryan Auto Mart. More

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Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

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Another great experience at Ryan chev I had an awesome experience at Ryan chev (again)! They make car buying a fun experience! I was there with my sister buying a car (we both got Chevy so I had an awesome experience at Ryan chev (again)! They make car buying a fun experience! I was there with my sister buying a car (we both got Chevy sonics), I worked with Scott who is great to work with. In fact I bought my second new car from him! My sister worked with Steve who was also excellent (it was her first new car), she really enjoys her new car as do I! I also worked a little bit with Dermott because my info wasn't on file, and I did my financing with Jeff! Great experience! Love Ryan chev, I'll buy all my cars there! More

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Great Experience Rarely have I felt good after purchasing a car. There is always that thought in the back of your mind 'Did I get a good deal?', but I can honestly say Rarely have I felt good after purchasing a car. There is always that thought in the back of your mind 'Did I get a good deal?', but I can honestly say my wife and I were all smiles as we left Ryan Auto Mall. We were introduced to Ryan Auto Mall and Todd Rodenwald by Dermott Norman whom we'd purchased two cars from at a different dealership. While Dermott is no longer on the sales side, he recommended working with Todd and I'm glad he did. Todd is very easy to work with and walked my wife and I through the whole process. I highly recommend Todd and Ryan Auto Mall. In fact, we drove over 50 miles to Ryan and we'll do it again. More

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Dermott Norman is a Manager at Ryan Chevrolet now. I've purchased several cars through Dermott and he is amazing. He takes a personal interest in what I'm looking for. When I bought a new car several I've purchased several cars through Dermott and he is amazing. He takes a personal interest in what I'm looking for. When I bought a new car several years ago, he explored every option for helping me tap into various discounts that applied to my situation and the car I was buying. He helped me with the trade in and arranged to have heated seats installed. Recently he helped me with find a used car that fit the bill for a friend in need. He is top notch in my books. More

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Routine service visit--oil change and inspection, found some other minor issues so that was good! Seemed to add up price-wise but not unexpected! some other minor issues so that was good! Seemed to add up price-wise but not unexpected! More

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Dermott is the definition of courteous and professional! I've always been curious about the quality due to their good prices and he impressed with the great deal! Keep up the great work! Supposedly they los I've always been curious about the quality due to their good prices and he impressed with the great deal! Keep up the great work! Supposedly they lost $500 on the deal! More

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After researching Cadillac Escalade prices and options and visiting other dealerships,we felt that Ryan Auto Mall had the best of both. I had purchased a car from Dermott over 15 years ago and it was so and visiting other dealerships,we felt that Ryan Auto Mall had the best of both. I had purchased a car from Dermott over 15 years ago and it was so fun to work with him again. More

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Dermott was keen to find out from me in person what exactly was wrong with our 2005 Chevy Suburban. He listened carefully as I described the sounds and vibrations our Suburban was making. He repeated w exactly was wrong with our 2005 Chevy Suburban. He listened carefully as I described the sounds and vibrations our Suburban was making. He repeated what he had heard and was right on target. Then came Jeff. Jeff made it clear what work must be done to the vehicle and gave me some honest choices for the repair. It seems Dermott had passed along what I had said and that is why Jeff was able to diagnose and service the Suburban. That is why we choose, and continue to shop, Ryan Auto Mall. More

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