Derek Ditcharo
Derek Ditcharo at Rainbow Luxury Imports
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Derek Ditcharo | Page 2

Sales Professional

Rainbow Luxury Imports

1801 North Highway 190
Covington, LA 70433

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4.8
24 Reviews
4.8

24 Reviews

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24 Reviews of Derek Ditcharo

August 21, 2023

Dealership Rating
Employee Rating

No run on flat tires No tire pump assembly sealant assembly no tire Sadly Unprofessional More

by JOSEPHLMUSACCHIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Don McGinnis , Lee

Aug 25, 2023

Rainbow Luxury Imports responded

We're sorry you feel that we only deserve 2 stars Mr. Joe. Your vehicle actually does have Run Flat tires on it. Thank you for your business, we hope you enjoy your new vehicle.

Aug 25, 2023

JOSEPHLMUSACCHIA responded

You are right, I was confused because tires did not show a symbol on the tire as per owners manual, it wasn’t explained to me at purchase by Derrick nor Lee. Lee even looked in truck area, more than Derrick did, but nothing was said. There is no standard equipment for tires my tires as per owners manual, no compressor, no sealant assembly, nor sealant. This certainly is a reflection of the on the assumingely professionals working at Rainbow. I was told by Derrick you only buy auction vehicles with a 4.5 out of 5 rating, this gave me a sense of professionalism from Rainbow I didn’t get when I bought my Mercedes from Rainbow. My skepticism was enhanced when Rainbow sent me a notice my GMC truck warranty has expired, it said please respond by August 21st, I received the notice on August 22nd. I called the number provided and corresponded with an agent, I gave him my customer ID number and gave him the expiration date and it showed I had two more years and 50,000 more miles on my warranty. The letter was signed by Craig Boudreaux Dealer!!! The agent also told me after I showed dissatisfaction that he had heard many complaints in the past about Rainbow. I’m looking forward to seeing you when I get my license plate to discuss this matter in length, we will have time because Lee told me Rainbow had to detail my vehicle, something that wasn’t done when I purchased the vehicle.

August 17, 2023

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Derek and Chad did a great job and really took care of us. I would definitely go back for future purchases. More

by PLEMIEUX66
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Recommend Dealer
Yes

Other Employees Tagged: Don McGinnis, Chad Treser

Aug 25, 2023

Rainbow Luxury Imports responded

Thank you again for giving us the opportunity to earn your business Paul! I know you'll love your New Outlander PHEV!

August 15, 2023

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THE BEST i HAVE EVER USED COMPETELY SATISFIED ONLY ONE PROBLEM AND IT HAD NOTHING TO DO WITH RAINBOW THE MERCEDES DEALERSHIP\ IN NEW ORLEANS WANTED TO CHARGE ME APPROXIMAETLY 1100 DOLLARS FOR A More

by NCITTADINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Aug 16, 2023

Rainbow Luxury Imports responded

Thank you for the great review Mrs. Nena. It was a pleasure working with you and are happy that you love your new Mercedes-Benz. Unfortunately Mercedes-Benz dealers are the only ones that can make replacement keys. We look forward to seeing you in the future

August 07, 2023

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Very professional and got in and out in a timely manner. This is my 3rd car and always satisfied! More

by ABHAWKINS22
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Recommend Dealer
Yes

Other Employees Tagged: Chad Treser

Aug 16, 2023

Rainbow Luxury Imports responded

Thank you for your continued business with us Mrs. Hawkins! As always, it was a pleasure working with y'all!!

August 02, 2023

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Great salesman and staff. Very knowledgeable and professional staff. Knew wxactly what i was looking for and made it happen. More

by GREAT12B
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Recommend Dealer
Yes

Other Employees Tagged: Don McGinnis, Jayson Robertson

Aug 16, 2023

Rainbow Luxury Imports responded

Thank you for taking the time to leave a review. We appreciate your business.

June 09, 2023

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Rainbow Luxury really took their time to help me find the perfect vehicle. Everyone at the dealership was nice and very knowledgeable about the vehicle of my selection. Overall, I had a great experience. I h More

by LATOYA WILLIAMS
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Don McGinnis, Chad Treser

Jun 20, 2023

Rainbow Luxury Imports responded

Thank you for the great review Latoya. It was a pleasure working with you and helping you find the perfect vehicle

June 05, 2023

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My Fiancé and I bought a car from Rainbow Imports we lived out of state and had the vehicle shipped up to you. We were assured the car was in pristine condition and that is went through a meticulous ins More

by BRANDON@PROSPERFIRM.COM
Finance Experience
Recommend Dealer
No
Jun 20, 2023

Rainbow Luxury Imports responded

We apologize for the less than great experience you had with us. Your issues have been discussed with our entire team to help us develop a better customer experience in the future.

May 30, 2023

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All good, easy, helpful, no pressure. Nice place to do business with. If I am ever in the market for another ride I will be sure to review the inventory. I will also tell my car buddie More

by ranger rover sport
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Don McGinnis, Brad Pender

Jun 20, 2023

Rainbow Luxury Imports responded

Thank you for the great review and we certainly appreciate any referrals you send our way. We look forward to meeting your friends and family

May 13, 2023

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Easy to work with Did what I asked regarding communication Would recommend him to anyone More

by CMS040
Sales Price Transparency
Recommend Dealer
Yes
May 13, 2023

Rainbow Luxury Imports responded

Thank you so much for the great review and for your business. We appreciate you traveling so far to make this purchase and for recommending Derek!

January 21, 2023

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Employee Rating

Very courteous, friendly staff. The sales experience was easy and quick with no pressure. I would highly recommend them. More

by CKSPIESS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2023

Rainbow Luxury Imports responded

Thank you so much for leaving such a great review. It was truly a pleasure working with you and we look forward to seeing you again soon.