Derek Deckens
Derek Deckens at Royal Buick GMC of Tucson
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Derek Deckens | Page 2

Sales / Leasing Consultant

Royal Buick GMC of Tucson

815 W Auto Mall Dr Lot A
Tucson, AZ 85705

Contact Me
4.8
72 Reviews

I'm a happily married man with 2 beautiful kids. I love talking to people, getting to know them, and I love helping others. I also happen to love cars. I have finally found a career that allows me to use my strengths and have fun while I'm at it.

Dealership Experience

8 yrs, 1 mo

Industry Experience

8 yrs, 1 mo

4.8

72 Reviews

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72 Reviews of Derek Deckens

June 27, 2023

Dealership Rating
Employee Rating

Derek was very technically apt and gave us a great test drive walking us through all the bells and whistles but his attitude was lacking. He didn't feel easy to work with at all. More

by NoThanks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 29, 2023

Royal Buick GMC of Tucson responded

Here at Royal Buick GMC Cadillac, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

June 11, 2023

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Employee Rating

Very friendly and very knowledgeable. I purchased several vehicles thru Derek,and sent two people to the dealership and both purchase vehicles. More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2023

Royal Buick GMC of Tucson responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

June 09, 2023

Dealership Rating
Employee Rating

Derek and the rest of the Royal Buick GMC Team treated me and my wife very nice and professional. They did not pressure us into anything and provided multiple options. Thank you very much Derek and Team!! More

by papalapadains
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Chambers , Lu Fragozo, Roy Ruggiero

Jun 12, 2023

Royal Buick GMC of Tucson responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

June 07, 2023

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Derek Deckens is the reason I continue to buy vehicles from Royal Cadillac. He is one of two sales representatives that I've bought two vehicles from and he'll be the only one I'll buy a third from. I'd g More

by todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cliff Brown

Jun 09, 2023

Royal Buick GMC of Tucson responded

Thank you for reaching out, Todd! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 04, 2023

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Derek was great to work with! He was so thorough and knowledgeable it left few questions to ask. Best new car buying experience my wife and I ever had. More

by moberries17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2023

Royal Buick GMC of Tucson responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 03, 2023

Dealership Rating
Employee Rating

Just purchased our 2022, fully loaded dream truck from Royal Buick GMC. This will be the third vehicle we have purchased from this dealership and with each transaction we left knowing we got a very fair a More

by BobnRox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roy Ruggiero

Feb 04, 2023

Royal Buick GMC of Tucson responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 01, 2023

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Employee Rating

One of the best car buying experiences I've had. I liked not having to talk to multiple people to complete the transaction. More

by Mark Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Van Bouttirath

Feb 03, 2023

Royal Buick GMC of Tucson responded

Mark, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

January 19, 2023

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Employee Rating

Courteous, friendly and personable. Walk me through process with ease. Dereck was great, and Van also. More

by warrenwoodjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Van

Jan 20, 2023

Royal Buick GMC of Tucson responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

January 17, 2023

Dealership Rating
Employee Rating

Royal Buick GMC is a very professional, courteous, friendly and happy dealership. Our experience with Derek Deckens and the Royal Team left us completely satisfied in every way. More

by lars_klarson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott Chambers , Joe Campos - 5 Star Rating

Jan 19, 2023

Royal Buick GMC of Tucson responded

Thank you so much for the wonderful compliments! I couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

January 12, 2023

Dealership Rating
Employee Rating

As senior citizens, we have purchased many vehicles over the years and our experience with Derek Deckens and Royal Buick was, by far, the best car-buying experience we have had. Derek was extremely knowled More

by DEREK.MOIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 13, 2023

Royal Buick GMC of Tucson responded

Derek, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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