Derek Brodeur | Page 35

I have always had great service here. Always able to get a loaner car while my car is being serviced which is very important to me. Always been told cost upfront. Always receive notification if cost changes a loaner car while my car is being serviced which is very important to me. Always been told cost upfront. Always receive notification if cost changes More

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1st class sales with full life cycle support. Excellent and professional service. No surprises with service. Very customer oriented. Our family has purchase 8 Audi’s from this dealership and professional service. No surprises with service. Very customer oriented. Our family has purchase 8 Audi’s from this dealership More

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Professional and thorough. The service called they gave me was accurate, the work that they did was excellent, and they let me keep the loaner car overnight while they finished servicing my car. me was accurate, the work that they did was excellent, and they let me keep the loaner car overnight while they finished servicing my car. More

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Derek was terrific in getting me scheduled, set up in a loaner and kept me informed through the process of getting my car serviced. I was very pleased with the process. loaner and kept me informed through the process of getting my car serviced. I was very pleased with the process. More

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Our service was excellent. Derek did a great job setting our appointment and making sure we were happy with our service. It was taken care of quickly and professionally. our appointment and making sure we were happy with our service. It was taken care of quickly and professionally. More

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Excellent and fast experience with their Service Dept. as always. Always detailed communication about work that is done, any items that need to be done in the near future and inspection paperwork to keep yo always. Always detailed communication about work that is done, any items that need to be done in the near future and inspection paperwork to keep you well informed about your car. More

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Burlington Audi always has been excellent with from sales to service. kelly was an excellent service advisor. She advised what was needed for my A6. Burlington Audi has never disappointmented me. to service. kelly was an excellent service advisor. She advised what was needed for my A6. Burlington Audi has never disappointmented me. More

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I had prepaid for 4 years of service, but because of the pandemic I did not drive for a year, and I brought my car in for its service shortly after the expiration of the contract, and they would make no ex pandemic I did not drive for a year, and I brought my car in for its service shortly after the expiration of the contract, and they would make no exceptions for the pandemic and said that my contract had expired. So they got 1 free year of premiums from me and probably many other people. This is how much respect they have for their customers. More

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This 2021 Q5 Premium Plus lease is our 3rd one with AUDI Burlington, MA and Jay Levy has done an "awesome" job on all three transactions. Jay knows exactly what me and my wife are looking for in a vehicle Burlington, MA and Jay Levy has done an "awesome" job on all three transactions. Jay knows exactly what me and my wife are looking for in a vehicle and he has done an exceptional job in assisting us in both vehicle selection and lease approval. The positive vehicle experience and smooth leasing process combined with Jay's and Josh's helpful guidance through the entire process is what keeps us coming back to AUDI of Burlington, MA every 3 years. Additionally, Derek Brodeur's assistance during routine vehicle maintenance deserves a 5 star rating as well. More

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We happily drive an extra 15-minutes, past an Audi dealer that's only 10-minutes from home, because in our experience, not all Audi dealerships provide of the same quality service (and sales). The past sever that's only 10-minutes from home, because in our experience, not all Audi dealerships provide of the same quality service (and sales). The past several services on our Q3, from the initial call through completion of work, have been excellent!! Thank you Derek Brodeur and team (most recently) and Jim Parolisi and team (in the past). Also, if you are considering a new or used Audi, I think you'll find it refreshing and enjoyable working with Brendan Leary, both pre- and post-sale. - Paul K. More

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