Derek Brodeur | Page 3

The actual mechanical service was good. I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was con I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was confirmed. At 5pm I show up and there was no paperwork on the car. I was told that the car was not ready due to some discovered computer code and would have to be kept overnight. The original service person was contacted (he had left) and confirmed this, but only after much repeated prodding it was finally determined that the car was ready and they were confused. Main complaint is that I was barely given the time of day by the service person that was there, who was presumably busier closing off other paperwork. In total it took 30 to resolved this, and I was late for an appointment. Worse, if I did not push I would not have received my car. Very poor customer service in all. More

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Best service I ever got at a car dealership, I’m very satisfied with the service department here! satisfied with the service department here! More

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Derek at Audi Burlington communicated frequently with me to provide updates on my service. The whole team was great. to provide updates on my service. The whole team was great. More

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Fast, kind and efficient service that was awesome. I could not ask for a better experience I could not ask for a better experience More

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Derek was informative and helpful. He was accurate on my wait time and explained the process He was accurate on my wait time and explained the process More

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Friendly , professional, explains issues really well and do needful on time , excellent follow up via email or text do needful on time , excellent follow up via email or text More

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erek was a pure professional. He kept me updated through out the entire repair process. I had an issue where something had eaten the wires in my car and had to wait for insuranc He kept me updated through out the entire repair process. I had an issue where something had eaten the wires in my car and had to wait for insurance to approve the repair. He also gave me information on how to prevent it from happening again. More

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My car was cleaned and I was updated at every stage of the maintenance. I was given a ride tro and fro from the dealership. So the services I received were awesome. the maintenance. I was given a ride tro and fro from the dealership. So the services I received were awesome. More

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Very nice and neat dealership very quick respectful employees. They took care of my request very kindly even though I walked in. employees. They took care of my request very kindly even though I walked in. More

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Derek is excellent! He kept me updated on the status of my car and made sure everything was completed correctly. Highly recommend him and Audi Burlington. Thanks Dere He kept me updated on the status of my car and made sure everything was completed correctly. Highly recommend him and Audi Burlington. Thanks Derek! More

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