Dennis Donovan | Page 2

I was disappointed with my recent service experience. I did not get the video that usually comes with the service, even when asking for it, nor did I get the usual car wash either. In addition, the email I did not get the video that usually comes with the service, even when asking for it, nor did I get the usual car wash either. In addition, the email I received with the estimate for the additional recommendations showed that my alignment was fine (green dot); however, I was told when picking up my car that an alignment was needed and completed. I agreed to an alignment, if needed, when dropping my car off however, neither the email with the recommendations or the text from the service advisor mentioned that prior to pick up. Lastly, I was mistakenly charged for the service( oil change/ tire rotation) when I told the service advisor that I had the extended service warranty when dropping off my car. This was at least the second or third time I’ve been mistakenly charged for service that is covered by my extended warranty. The mistaken was corrected however, I do not feel this should be occurring as frequently as it does especially when notifying and confirming the extended service warranty with the service advisor when dropping my car off. Sincerely, A disappointed customer Carol Baisdon More

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Dennis and the team were great. They were very and efficient. Much appreciated- Thank you ! They were very and efficient. Much appreciated- Thank you ! More

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Outstanding service, right on time as promised. Dennis the service tech is very professional and courteous Dennis the service tech is very professional and courteous More

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The building is always spotless and the staff are always pleasant and helpful. Thank you. pleasant and helpful. Thank you. More

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Arik Jones and Dennis Donovan were engaging and informative. I felt special and they kept me informed. I will come back to this dealership even if I have to drive 200 miles! Amazing customer serv informative. I felt special and they kept me informed. I will come back to this dealership even if I have to drive 200 miles! Amazing customer service More

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Best place for service. Very honest and helpful. They care about your car and and make no pressure recommendaruons to keep it in top condition. Their service manager Jim S. Very honest and helpful. They care about your car and and make no pressure recommendaruons to keep it in top condition. Their service manager Jim S. is top notch. More

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Nice waiting area and knowledgeable service advisor. One star off for over a 2 hour wait. One star off for over a 2 hour wait. More

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Easy in: Easy out. Nice comfortable waiting area. Good coffee All was in a timely fashion Thank you Dennis Nice comfortable waiting area. Good coffee All was in a timely fashion Thank you Dennis More

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We use Toyota of Cedar Park for servicing our vehicles. I recently took mine for the first time and it was a very smooth process. In and out in less than an hour. Great experience. I recently took mine for the first time and it was a very smooth process. In and out in less than an hour. Great experience. More

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My last visit was extremely great. It took them little over a hr to change my oil, rotate my tires and wash my car. I was very happy and please. Keep up the good work. It took them little over a hr to change my oil, rotate my tires and wash my car. I was very happy and please. Keep up the good work. More

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