Dean Pontrelli | Page 3
Service Advisor
Mercedes-Benz of St. Charles
225 N. Randall Road
St. Charles, IL 60174
88 Reviews
Write a ReviewDealership Experience
19 yrs, 11 mos
Industry Experience
19 yrs, 11 mos
Languages Spoken
English
88 Reviews of Dean Pontrelli
March 06, 2021
Service personnel were helpful, kind, efficient and accommodating. Waiting area was clean, warm and inviting. I was able to easily schedule a time to visit and work was done quickly while I waited. accommodating. Waiting area was clean, warm and inviting. I was able to easily schedule a time to visit and work was done quickly while I waited. Love that a vehicle was offered to me! More
Other Employees Tagged: Mark Matuszewski
January 20, 2021
Great service but a little pricey for a glorified oil change. I would recommend trying to get your service prices down just a bit. Overall good experience. change. I would recommend trying to get your service prices down just a bit. Overall good experience. More
September 02, 2020
I've been going here for service for 8 years and receive VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best lo VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best loaner on the floor. More
Other Employees Tagged: Mark Matuszewski
August 24, 2020
I always service this 2010 GLK here at the dealer I bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very pro bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very professional way. More
July 04, 2020
Winnebago RV Recalls, updates and oil change done, best ever My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this profe My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this professional service, well worth the miles! More
Other Employees Tagged: Mark Matuszewski
June 21, 2020
Always excellent service! Always a very pleasant experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! More
Other Employees Tagged: Mark Matuszewski
May 18, 2020
Outstanding Service and Use of Technology Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and frie Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and friendly, and had me on my way with a loaner car in minutes. I was alerted via a text link to the OwnerCare Vehicle Health Report that identified 2 recommended fixes to my car, which I approved in seconds with just a few clicks. Later that day I got my call that the vehicle was ready, and Dean even saved me a few bucks by applying a MB service coupon. Pick up process was equally fast! Dean and the others in the Service Dept are the main reason I will only bring my car to this dealership when service is needed. More
May 15, 2020
Friendly staff, Exceptional service! Every time! Dean was wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. More
January 12, 2020
Easy in. Easy out. Repairs completed same day with no charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. More