David Scott | Page 16

The only reason why I continue to do business with Arrowhead Honda is David Scott. He's very nice and fully explains the work that is needed on my car any time I bring it in. I like how he is so pat Arrowhead Honda is David Scott. He's very nice and fully explains the work that is needed on my car any time I bring it in. I like how he is so patient. He NEVER makes me feel like the dealership is trying to mess me over. I have bought two cars from Arrowhead Honda. I will most likely buy another car from them in the future...only if David Scott is still my service rep. If he isn’t there heck I’ll go by a car from Acura or Lexus. More

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After spending $2700 to get my ac repaired, I brought in my CRV for what I thought might be a related problem. But they found it was something else that would cost over $600. I couldn't afford that at thi my CRV for what I thought might be a related problem. But they found it was something else that would cost over $600. I couldn't afford that at this time since I am still paying on the $2700, so they charged me $100 for finding the problem. Help!! I bring both of my CRVs there all the time for service and this is what they do?!? Charge me $100, I think I will find someone else. More

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Dealing with this dealership and David Scott as my service advisor has always been a pleasant experience for me. The last time I took my 07 Honda Odessy van in for normal maintance a technican noted I service advisor has always been a pleasant experience for me. The last time I took my 07 Honda Odessy van in for normal maintance a technican noted I needed a shock replaced. When making this appointment for a replacement David Scott was easy to work with. He gave me an approximate time the repair would take. I took a book with me for reading while I had my usual coffee in the waiting area. I never got to read the book since the repair was completed well before the time I expected to wait. This dealership with its excellent employees has always met my needs and worked with me to make each experience as pleasant as possible. When I'm given a price ahead of time, that's what I've been billed. I do recommend this dealership to anyone looking to purchase a Honda or have a vehicle serviced. More

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One might think the words "Customer Service" have been mentioned once or twice at Arrowhead Honda, but I kinda doubt it. I have a Honda hybrid that needed a new IMA battery. I didn't learn that have been mentioned once or twice at Arrowhead Honda, but I kinda doubt it. I have a Honda hybrid that needed a new IMA battery. I didn't learn that until after spending money at Arrowhead to upgrade the software that didn't solve the problem. I had already called Honda USA to see what the warranty might be; and I spoke with a Honda parts counterperson who gave me the over-the-counter cost of the battery pack. And then I started calling dealerships to see what this was going to really cost me (est up to $3600). I had a list of over a dozen dealers from around the corner to Tucson, but made it to number three and stopped there. The range was from a high at Earnhardt (where I bought the car) to middling at Arrowhead (where I have had it serviced). Both service reps said "No goodwill discount" even though I knew that yes, Virginia, there is such a thing as goodwill discount (ask for it!). Sorry, Dave, I think I annoyed you asking for what I thought I was entitled to, but hey - you think your job is to sell me parts, not satisfy my needs, and I think differently! Well, then I called Bell and spoke with George Haslerig. He listened, he asked thoughtful questions, he paid attention to my concerns and actually did his JOB for which the staff at Earnhardt and Arrowhead could only hope to come close! At the end of the day the battery pack was replaced for a FRACTION of the amount I was told by the other service reps. George and his service manager Travis Milliner called Honda USA and got me coverage better than I had been hoping for and I can't thank them enough! Did they win a new fan? You betcha, they did! Arrowhead Honda? FAIL, and FAIL miserably! Do you guys really think in the age of internet that all your customers are completely ignorant of what is out there, or that they can't ask a few pertinent questions? And yet you still treat us - your customers - as if we owed you something for bringing our business to you! Again - FAIL! More

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Great Services. Always the BEST. They emailed me to let me know my appointment was at 10am and had me on the way within 20 minutes. Thanks again and I will see you in 5000 miles. me know my appointment was at 10am and had me on the way within 20 minutes. Thanks again and I will see you in 5000 miles. More

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David Scott is a wonderful person to work with. He is very informative and very friendly. I have only been coming to this dealership less than a year and have always felt welcomed. I would recommend this very informative and very friendly. I have only been coming to this dealership less than a year and have always felt welcomed. I would recommend this dealership and David Scott to anyone who needs their vehicle serviced. It's always great to feel welcome. It makes me want to return. Thank you Mr. Scott for your honesty and hard work. It's very much appreciated. More

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I rencently had my Honda CRV serviced at Arrowhead Honda. My car is 8 years old and all services have been performed here. David Scott assisted me on this occassion and has in the past. He is very helpful My car is 8 years old and all services have been performed here. David Scott assisted me on this occassion and has in the past. He is very helpful. He ensured my service was completed quickly and thoroughly. Lastly, he arranged for the Service Dept to pick up me and my two children. The entire process was easy and hassle-free. I will definitely schedule my next service with Arrowhead Honda and David Scott. More

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We bought our 2003 CRV new at Arrowhead Honda. We have had our every 5000 mile service there (We now have almost 150,000 miles on her) I have been dealing with David Scott for a long time. I know he is had our every 5000 mile service there (We now have almost 150,000 miles on her) I have been dealing with David Scott for a long time. I know he is always honest, fair, and friendly to deal with. I trust it when he tells me something needs done--or when I can hold off on something. I would recommend the dealership and David to anyone. More

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David Scott was very helpful and friendly couldnt ask for better service with a smile. I f there was a compliment card available i would have filled one out a few employees passed me and did not ask if i nee better service with a smile. I f there was a compliment card available i would have filled one out a few employees passed me and did not ask if i needed assistance nor did they have a smile on their face, keep up the good work mr. scott and the great customer service! More

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This is our 4th vehicle from Arrowhead Honda and Dave Scott is our service advisor and have always felt that we are well taken care of and not ripped off. Scott is our service advisor and have always felt that we are well taken care of and not ripped off. More

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