David Saenz

If I could, I would give them 0 Stars. They messed up so bad, to the point of us owing 3k in taxes that we did not know about and that suddenly appeared on our credit report. Needless to s They messed up so bad, to the point of us owing 3k in taxes that we did not know about and that suddenly appeared on our credit report. Needless to say, we called for a total of 8 times to get this resolved. Neither the sales manager nor the GM found the time to call back. Do not use them if you can avoid this bunch. More

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BUYER BEWARE. .. I Custom ordered a new Escalade V 7 months ago from Moore Cadillac, and the dealership and I agreed to a price of MSRP. After doing my due dili .. I Custom ordered a new Escalade V 7 months ago from Moore Cadillac, and the dealership and I agreed to a price of MSRP. After doing my due diligence locally I seeked out this dealership as they were the only ones advertising that they would not be charging a premium on top of MSRP. I am from New Jersey. They are located in Virginia. I was asked for a $5000 deposit. I did so, when it was time to take delivery of the vehicle 7 months later I was told by the dealership and finance manager that I would not have a choice to finance the vehicle nor was I allowed to pay cash for the vehicle. Instead, I was only FORCEFULLY told to lease the vehicle with a markup of 100 points onto their money factor added to the MSRP at the end of the day. For context this equated to a premium of about $500-600 more per month on the lease. If I I decided to purchase the vehicle at the end of the lease after all taxes and fees I would of over paid by $50,000 to own this vehicle the way the dealership forces me to purchase. (Lease to buy) Both the finance manager and sales director (Mike Dwyer) told me its a standard practice they do to all customers that lease a vehicle from them, they maximize profits and raise the money factor on every deal. The customer doesn't even know what's going on. The customer wouldn't see it on the contract. Its hidden on a back screen only the dealership can see. No matter if its a $40,000 vehicle or $150,000 vehicle. ALL CUSTOMERS BEWARE OF THESE GAMES. The finance manager stated this was a standard practice of the dealership, and that if I could afford this truck then I could afford to pay the markup. The finance manager spoke to me in a most condescending tone and told me "this is what you are going to do, take it or leave it." I was incredibly upset and asked for a few days to process this as this was in no way shape or form what was discussed when I left the deposit back in July 2022. In the interim of processing this egregious and shady sales tactic I had a death in my family, which I mentioned when the Sales Director (Mike Dwyer) called me to try and strong arm me into either filling out a credit application or they will take the vehicle away from me. His cold and callous response was "We will release the vehicle to another client and part as friends if you don't complete the paperwork." The crookedness and heartless business practices of this dealership left me with no choice but to not accept their deceitful business practices. They never intended to sell me this vehicle at MSRP as agreed, instead they thought I was a desperate fool willing to go along with their strong arm business practices to take a vehicle with an insane markup. I had to fight to receive my deposit back from the sales director who dodged my calls, text messages and emails. I did end up receiving it finally but I can not believe this is the way this dealership chooses to do business. After speaking with the general manager ( David Sanez) he even told me I could of purchased locally for $20,000 over msrp and saved 5 months of waiting with getting a lower interest rate, and that deal would of made more sense then the deal I would be getting from them. He also stated that the owner of the dealership was the person who set the structure and no one will over turn or alter the structure for this specific vehicle. Who does that. The original sales women( Jean Benedict) sounded very sweat as well while placing the order but quickly changed and couldn't handle running numbers clearly, and quickly started to avoid all my calls/ emails. This is a exclusive vehicle Cadillac is not mass producing and was a dream of mine to own. This is a collector vehicle for the future. They crushed my dream and wasted a lot of my time. I've been driving Escalades for years and was never treated or lied to this way from any local dealership. Everyone locally was upfront on there markups. Shady characters here at Moore Cadillac. More

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TERRIBLE. Absolutely terrible. I bought my Virginia car remotely in late Dec 2020 from Texas. As of today, June 17, 2021, I have yet to receive my permanent plates and title. That's over 6 months 2 weeks! remotely in late Dec 2020 from Texas. As of today, June 17, 2021, I have yet to receive my permanent plates and title. That's over 6 months 2 weeks! I have written to General Mgr David Saenz multiple times. After which, someone promptly sends me temp paper plates. That's being going on for over 6 months now. The local police officer is anxiously looking to pull me over as he seen me drive past him a dozen times. My neighbors probably think I'm showing off or that I feel entitled. Now my bank is requesting I send them a copy of the title which I don't have. Oh, let's not go into why it took 3 weeks to buy the car. That's another long story I don't want to bring up now. Customer service? Where is it? More

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Bought car This is my 7th car from Moore. I bought a 2017 CT6 My salesman was Javon Jackson . He was very professional, very personable and very knowledgeable a This is my 7th car from Moore. I bought a 2017 CT6 My salesman was Javon Jackson . He was very professional, very personable and very knowledgeable about the car. If you buy a car from Moore’s he is the person to go to. You will not be sorry!! More

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Essey is the best! We bought a used BMW convertible from Essey long distance. We live in Pittsburgh. He was honest and forthright. He was completely candid. He made the We bought a used BMW convertible from Essey long distance. We live in Pittsburgh. He was honest and forthright. He was completely candid. He made the whole process seamless. The car was everything that he said it was. The dealership was totally wired for the out of state transaction. I give him and Moore an unqualified vote of confidence. These folks are honest! More

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Horrible Car Buying Experience My husband wanted a used car that we could only find at Moore Cadillac. We went to the dealership to inspect and test drive the car. We were not ready My husband wanted a used car that we could only find at Moore Cadillac. We went to the dealership to inspect and test drive the car. We were not ready to discuss a price, but the sales manager kept insisting that we we give him a number. Since we refused, he implied that we could not afford this vehicle and that we did not have good credit scores, so we left. After searching further, we could not find a similar car at a different dealership, so we decided to purchase it from Moore Cadillac. We negotiated with the dealership and settled on a price, down payment, interest rate, etc. We also completed the loan application before going to pick up the car. Unfortunately, our disappointing experience continued when we returned to pick up the car. We were at the dealership for three hours. There was no one ahead of us in the finance department, but we spent most of that time waiting for the finance person. When we finally saw him, he tried to give us a higher interest rate than we had already agreed on, and convince us that it was a good deal. Eventually he decided to give us the rate we had already agreed on. He also kept forgetting to subtract the cost of tags since we were transferring them from our existing vehicle. The entire experience was horrible. I am not sure how anyone could be happy with the customer service that we received. If this car had been available at another dealership, we would've walked away and never spent our money at this establishment. We will not be back to purchase ANYTHING from this dealership again. More

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2011 dodge challenger Patrick cowan was awesome showed me the car it had every I was looking for plus his knowledge and attitude were was outstanding will go back to him in Patrick cowan was awesome showed me the car it had every I was looking for plus his knowledge and attitude were was outstanding will go back to him in a heart beat More

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Outstanding sales and customer service I purchased a SRX in 2013 from Patrick Cowen, and came back again to see Pat in 2017 to Lease a new XT5. Pat is the ultimate salesman, always availab I purchased a SRX in 2013 from Patrick Cowen, and came back again to see Pat in 2017 to Lease a new XT5. Pat is the ultimate salesman, always available to answer my questions about the vehicle and any service I need. Because I trust him I also recommended him to a friend who drove up from Fredricksburg to purchased a Used SRX. I service my car every 5000 miles and the service department has always been helpful in getting my vehicle in and out in a timely manner. Highly recommend Moore Cadillac. More

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Purchased certified pre-owned I have been a Lexus car owner FOREVER and I never owned an American car! I could not wrap my head around the new RXs, they have not won any beauty co I have been a Lexus car owner FOREVER and I never owned an American car! I could not wrap my head around the new RXs, they have not won any beauty contests in a loooong time. I decided to do research on cadillacs and went to Moore Cadillac in chantilly. AMAZING!! The whole experience was professional, personal, pleasant, and NOT reproducible anywhere else. Albert, Tony, and Farid were amazingly awesome. I ended up buying a 2014 SRX with 15k miles, the price was great, the warranty--amazing, and financing beat USAA rates! I had the best experience and so happy with my decision and vehicle. They are sales people, but not slippery or creepy. More

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BEST DEALERSHIP EVER!!! This is my 4th car from Moore Cadillac and I can GUARANTEE you there will be many many many more! I love this dealership, I love the staff, I love the This is my 4th car from Moore Cadillac and I can GUARANTEE you there will be many many many more! I love this dealership, I love the staff, I love the service! General Manager is amazing and so kind! Finance Managers are very knowledgeable and willing to go the extra mile to make you happy! Salesmen are extremely HELPFUL! Unlike all the dealerships I've been to this past week (Jeep, Land Rover, Lexus), I actually felt wanted here. Other dealers made me feel like I need them, Moore Cadillac made me feel so valued! I'm telling you I will never buy another car from another dealership again! Moore Cadillac in Chantilly is officially my go to place until I can no longer drive! I mean I've had great experiences for all my past Cadillacs, but this time I felt like it was the cherry on the cake! Love you guys! More

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