David Ricksgers

Rick and the service department are always exceptional. I always feel confident about the repairs done on my car. I always feel confident about the repairs done on my car. More

by SLEMONS1981 Verified Customer Verified Customer

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My experience with McLaughlin Chevrolet is what keeps me coming back. From the service reps like Ricky, to the front desk gal Charmaine, to the knowledgeable technicians my experience had been exactly w coming back. From the service reps like Ricky, to the front desk gal Charmaine, to the knowledgeable technicians my experience had been exactly what I need, want, and have come to expect. Great job!! More

by JasonCharlet Verified Customer Verified Customer

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Ricky, Larry, & the team were professional, friendly and easy to work with! I have been a customer for two years because of the great service. easy to work with! I have been a customer for two years because of the great service. More

by MO384 Verified Customer Verified Customer

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Terrific service. Easy scheduling. Great shuttle both ways. Easy to understand explanation of service completed. Easy scheduling. Great shuttle both ways. Easy to understand explanation of service completed. More

by MARY84 Verified Customer Verified Customer

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The service from Kelsey was amazing. The service department at McLoughlin changed our perception on Chevy dealership services after a poor experience at another dealer. Thank you Kelse The service department at McLoughlin changed our perception on Chevy dealership services after a poor experience at another dealer. Thank you Kelsey and team! We will be back! More

by BETTINA0829 Verified Customer Verified Customer

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It is always a pleasure coming in to a group of friendly helpful service people. They get right to work on your issues and make you smile the whole time you are their. helpful service people. They get right to work on your issues and make you smile the whole time you are their. More

by rickeyjensen2 Verified Customer Verified Customer

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The best service experience I've ever had (and I've had at least a hundred). Kelsea is awesome. at least a hundred). Kelsea is awesome. More

by CHRISHAMEL Verified Customer Verified Customer

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When I arrived on time, there was someone already in the office. A gentleman came up to greet me, I thought he was a tech, we chatted and I told him the issue. Then the warranty manager finally brought me i office. A gentleman came up to greet me, I thought he was a tech, we chatted and I told him the issue. Then the warranty manager finally brought me in to check me in and take my key. I re-explained the issue, she made me sign a doc for $195 for diagnostics if this wasn’t under warranty. They couldn’t duplicate the issue that day, but offered to keep car overnight put some miles on it. And rechecked no codes. When I came to pick up, there was a charge for gas. And a .09 tax. I was never greeted or spoke to service manager in person, And checkout lady said the tax was issued by Kate Brown and instructed me to provide a 5 start review for Ian. On the way out the same gentlemen that originally greeted me said hello and goodbye asked if I liked my Blazer and by that point I was feeling a little frustrated with the whole experience, and told him the couldn’t find anything and asked what should I do? And he said he didn’t know he was just the shuttle guy not a mechanic. I was bummed, but as soon as I was leaving he recommended to stop by if it was happening again, if I was in the area. I thought that was a great idea and actually felt like he cared. So here’s my issues, why set an appt time if I won’t be seen at that time? Why wouldn’t someone look up my vehicle and warranty and KNOW if the appt is covered? Why wasn’t I informed the tech would need to get gas for me. What if I used premium only or Chevron only. Where was the $20 receipt for gas, how do I know the didn’t put $10 in? And I think the clerk could have left out her obvious sustain for the governor. She could have just said it was a state tax. Like I don’t need to know your politics. What if I was a Kate Brown supporter. Since the change over… things are different. I have to get used to asked better questions. As a lay-person it would ideal if my service providers provided all the info possible, like courtesy inspection since I’m there, or bulletin check. I don’t know what was done or what should be done except driven and ran for codes. Also, maybe make sure I had a 5-star experience before telling me what to do. If I’m taking a survey, I’m going to be honest and not be bullied into five stars. There was one more person that was kind, a gal who saw me standing there looking lost she offered to help, but I was just waiting for my car to come around. More

by skoap2010 Verified Customer Verified Customer

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Kelsea is always friendly and courteous. We took our Chevy in for a new timing belt and windshield wiper blades. They also noticed the car had a funny noise and needed a new alternator. I We took our Chevy in for a new timing belt and windshield wiper blades. They also noticed the car had a funny noise and needed a new alternator. I am so glad they were able to fix the noise. Our Chevy is now running much quieter than it has in a long time. I asked for a ride from my home to pick up our car when it was done and David came to help me out. Thank you for the great customer service! More

by satisfied customer Verified Customer Verified Customer

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I knew a dealership for service and repairs would be more expensive than a smaller shop but had some issues I felt would be better for a dealership. I was going on vacation and left van for 2 weeks. I touc expensive than a smaller shop but had some issues I felt would be better for a dealership. I was going on vacation and left van for 2 weeks. I touched base with them after a week and no one knew anything. I called back the fallowing week and was told person I was dealing with was with another customer and they would call back. I waited 4 hours and I called back and was told that same person was not in today, “she called in sick”. What lie is it? Got some basic service done and had a broken door handle. The part is $65 and they wanted $230 for labor to put it on. I’m not a mechanic and it took me less than 1/2 hour to put part on. Also had a wire loose and they wanted $390 to repair. Took to another shop and it took 60 minutes to locate and repair and charged me $125. Was not at all impressed with the communication at this shop. More

by brianbrown161 Verified Customer Verified Customer

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