Requested key fob check,signed me up for diagnostic
electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days
electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days, would not even rinse dust off car. When I went to start car my screen black they reset. I was really disappointed in the service and interaction with employees.
More
by ltrottr
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hello, we're sorry to hear about your disappointing experience. We strive to provide
transparent and efficient service, and it sounds like we fell short here. Your feedback is
important to us, and we will address these issues internally to ensure they don't
happen again. Thank you for bringing this to our attention. Sincerely, David Keller,
Service Manager, service@palmerdcj.com
They were able to work my oil change in without an
appointment and had me out of there within the time they told me
appointment and had me out of there within the time they told me
More
by rance.fears
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We're thrilled to hear about your positive experience with our service! Providing efficient and convenient service is our priority. Thank you for choosing us for your oil change needs. We look forward to serving you again in the future.
Scheduling was easy.
Service (oil change) faster than expected. No attempts to sell other services (which I appreciate). Waiting area is clean and nice. Very positive exp
Service (oil change) faster than expected. No attempts to sell other services (which I appreciate). Waiting area is clean and nice. Very positive experience.
More
by ellen.head
Verified Customer
Verified Customer
May 02, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Ellen, thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that scheduling was easy, and that you found our service to be efficient and hassle-free. We strive to provide top-notch service without any pressure to upsell. We appreciate your feedback!
Everyone is so wonderful.
They answered all my questions and were very thorough. My car was exceptionally clean when I picked it up.
They answered all my questions and were very thorough. My car was exceptionally clean when I picked it up.
More
by taylormkeller
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Taylor, thank you for sharing your positive experience with us! We're thrilled to hear that our team provided excellent service and that your car was exceptionally clean. We appreciate your feedback and look forward to serving you again in the future.
My vehicle was serviced at Palmer Dodge.
The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the s
The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the service manager was willing to get it fixed using a local body shop. The shop in question cuts corners and does not do quality work. I submitted estimates from a body shop I wanted the vehicle to be repaired at. They refused. They said I would be contacted by their insurance company for repairs. That never happened. Now the service manager said they will pay the bill only if I jump through hoops and make sure they get photo documentation of the repair process. The damage was done there and they need to pay the bill. I should not have to be inconvenienced.
More
by Ablandino
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We are so sorry to hear that you were left unsatisfied by your service. We want all of our customers to feel confident in the work done on their vehicle. If you have any further questions or concerns, please don't hesitate to reach out so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
From the first time I took my Wrangler in for service,
Palmer has always impressed. They do a great job of scheduling and keeping on track, they address any service needed, and talk to me about recommend
Palmer has always impressed. They do a great job of scheduling and keeping on track, they address any service needed, and talk to me about recommendations and their criticality, I never feel "upsold" or pressured - and they have even fixed issues caused by other service providers. My experiences have been nothing but excellent.
More
by JRA
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your positive experience with us! We're thrilled to hear that you've consistently had great service with us and appreciate your feedback on our scheduling, communication, and professionalism. We look forward to continuing to provide you with excellent service in the future!
Very satisfied with the professional support I received
from the Service Department. Louis was very knowledgeable about my Jeep Grand Cherokee's ac problem. Kept me informed of necessary repairs, parts, an
from the Service Department. Louis was very knowledgeable about my Jeep Grand Cherokee's ac problem. Kept me informed of necessary repairs, parts, and cost. Always courteous and respectful. Thanks
More
by alaskatrac
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Louis
May 01, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We are thrilled to hear about your positive experience with our Service Department, Alaskatrac! Louis is indeed a valuable member of our team, and we will be sure to pass along your kind words. Thank you for choosing us for your Jeep Grand Cherokee's needs. We appreciate your feedback!
The service was excellent!
I really appreciate the follow up and the personal attention to my car. I would definitely recommend this service department! Thank you again for the
I really appreciate the follow up and the personal attention to my car. I would definitely recommend this service department! Thank you again for the excellent service!
More
by DBTURNER
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department. Providing excellent service and personal attention to our customers is always our top priority. We appreciate your recommendation and look forward to serving you again in the future.
Professional, courteous service provided my service
advisor Kimberly and the dealership as usual. Organized my transport to and from the dealership.
advisor Kimberly and the dealership as usual. Organized my transport to and from the dealership.
More
by ericofiara
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kimberly
Apr 29, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Eric, thank you so much for sharing your positive experience with us! We are thrilled to hear that Kimberly provided you with professional and courteous service. We look forward to serving you again in the future!
Friendly service and was timely
No car wash
Did not
adjust tire pressure after rotation leaving fronts too high and rears too low.
adjust tire pressure after rotation leaving fronts too high and rears too low.
More
by stan.mcdonald33
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Stan, thank you for sharing your feedback with us. We're glad to hear you found our service friendly and timely. We apologize for the oversight regarding the car wash and tire pressure adjustment. Your comments will be shared with our team for improvement. We appreciate your business.