David Eichorn | Page 3

I visited Apple Ford Columbia for the first time when my car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to dri car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to drive too far without getting service. This dealer was very close to my workplace. I pulled up to the service center and was greeted quickly. I explained what happened and that I did not have an appointment. The service staff was extremely receptive and after checking with other service personnel, they said they could fit my car in for a diagnostic that day. They were upfront with their prices and said they would call before doing any work on my car. They let me know there was a shuttle available if I needed to get to my place of work (which was nearby). I had a ride waiting, but thanked them. Later that day I received a call explaining what would need to be done. The work was estimated to take a few days (this was late Thursday afternoon). Over the weekend I received a call and was informed my car was finished (early). The mechanic had come in over the weekend to finish the repairs early. I picked the car up on Saturday and was surprised my car was even washed! I was very impressed with the service and all of the staff with whom I dealt. I would definitely recommend this dealer/service center to others. More

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I had a headlight burn out on the way home from Thanksgiving. Being a self-starter, I attempted to fix it… as it turns out, my manufacturer requires the complete removal of the light assembly to c Thanksgiving. Being a self-starter, I attempted to fix it… as it turns out, my manufacturer requires the complete removal of the light assembly to change a stinking bulb! I was embarrassed to seek help for such a simple repair, but the guys at Apple Ford's Service department took my car without an appointment, were professional and polite, and had it fixed in no time. The manager, Curtis, even threw in a carwash for free. This isn't the first time I have dealt with Apple; they are a first-class operation that truly puts customers first. In the era of outsourcing, Apple hasn't forgotten what good service should look like! More

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Dave and the guys at the new QuickLane go above and beyond to provide the most complete and thorough service possible. They take time to explain and follow-up to assure total customer confidence in th beyond to provide the most complete and thorough service possible. They take time to explain and follow-up to assure total customer confidence in the work being done. Dave comes across as totally honest, knowledgable and more than fair when analyzing whatever mechanical issues are presented. Apple Ford is well represented by these employees and I have made a point to tell Chip this! Gary Hamer More

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I recently took my Explorer in for regular service. I went to their remote location down the street from the dealership. I had an appointment and they brought my vehicle in promptly did the service, wash went to their remote location down the street from the dealership. I had an appointment and they brought my vehicle in promptly did the service, washed it and had me out of their within an hour. The best part of the experience was dealing with their service advisor David Eichhorn. He was not only friendly and helpful regarding the service, but took the time to answer a number of questions I had about my truck and also my next vehicle purchase. He new a lot about the three vehicles I was interested in Explorer, Edge and Escape. It was refreshing to find someone who was willing to take the time to share his experience. I consider service an important part of the decision to buy a new vehicle and David did a great job of making me feel comfortable buying by next vehicle from Apple Ford. Thanks! More

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My first encounter with Dave Eichorn was on the phone on 6/29 to make arrangements to have my car serviced. It was a very positive experience and a refreshing change. Dave was able to schedule my service ap 6/29 to make arrangements to have my car serviced. It was a very positive experience and a refreshing change. Dave was able to schedule my service appointment on 7/1 to have my AC looked at and he communicated everything that would need to happen during the service call. I was really impressed that Dave secured an appointment for me that quickly! I found Dave to be extremely professional, articulate, very knowledgeable with great follow through. Dave advised me that my car might need to be overnight and checked if that was okay. He called when he said he was going to call and gave me the update. He reviewed the benefits of the Customer for Life program and made sure I was probably enrolled in the program. Dave is very detail oriented and provided an email with a link to directions for their new location. I would highly recommend Apple Ford Quick Lane as Dave is very competent in his role and goes out of his way to make sure you are 100% satisfied. Well done! More

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The recent move of the Quick Lane to a separate location from the dealership was an excellent move! In the past, each time I went for my regular "customer for life" oil change and normal checks, I would ru from the dealership was an excellent move! In the past, each time I went for my regular "customer for life" oil change and normal checks, I would run into problems with an overcrowded waiting room, long waits even with scheduling an appointment, and disgruntled employees. When I walked into the new facility on June 5th, I was greeted immediately by David Eichhorn, who confirmed my appointment and my name with no need for me to have to explain why I was there. He took my keys, advised me that it would be about an hour and explained the services they would perform during that time. He showed me to the waiting room and was friendly and respectful. The car was ready for me in exactly an hour, and Mr. Eichhorn sat down with me to review how my car was doing and advised what may need taking care of in the near future. Overall, a very nice, stress-free experience. More

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Dave Eichorn called me to get my car serviced after my complain. They put me in a rental as it took a day to replace the right LCA due to squeaking and creaking. All went well and the service was excellen complain. They put me in a rental as it took a day to replace the right LCA due to squeaking and creaking. All went well and the service was excellent. Thanks. More

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