David Del Cristo | Page 23

We went in for service for a Uconnect screen going blank in cold weather. Service found a problem and ordered gateway module. Installed and still not working according to service dept. They gave the car ba in cold weather. Service found a problem and ordered gateway module. Installed and still not working according to service dept. They gave the car back to my daughter (who picked up) without checking it. The ENTIRE dashboard was taken out and left on my passenger seat. I have pix to prove it. I had to bring the car back in next morning to fix. It was put back, but now no USB worked, stop start feature, no Uconnect screen nothing, I was told this was normal since the entire screen failed. I brought the car in for "intermittent" problem, but received it back completely broken. Called service dept back many times without a callback. They began ignoring our calls. Reported to chrysler customer service and opened a case. After a week we get a call the whole screen was in stock. Brought back and this was repaired. BUT the replacement screen was NOT NEW because when i called to reactivate my Sirrius XM satellite, and gave them my serial # & other info, they said it was associated with another account. Evidently the screen is refurbished. This is a 2021 Grand Cherokee. I would have expected new parts to be installed, no? Needless to say I am extremely unhappy with the experience. Would i recommend this car & service center to my friends? Not sure at this point. I wasted HOURS of my time chasing people for something that should have been handled differently from the get-go. I also lost many of the inherent safely / comfort feature of the car during this time (backup camera, among other uconnect screen features like auto temp, seat heat etc) Would love for someone in an actual management position to call us and explain how that happened and what you would like to do to make it right so I would feel comfortable recommending Jeep & Dealership to anyone i speak to about it. More

by markdemartini304 Verified Customer Verified Customer

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Service on Saturday was very convenient. Everything was excellent. Super convenient to just walk in. excellent. Super convenient to just walk in. More

by PISTOLPJD Verified Customer Verified Customer

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Everyone there was great and very helpful. Dave and Anthony were very professional. I have been coming here for years. Anthony were very professional. I have been coming here for years. More

by vslav20010 Verified Customer Verified Customer

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I have never experienced such a lack of communication or truth. The staff is rude and lies about everything. If I could give a lower score I would. I have never dealt with a dealership with this much incomp truth. The staff is rude and lies about everything. If I could give a lower score I would. I have never dealt with a dealership with this much incompetence. More

by captjack2414 Verified Customer Verified Customer

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Horrible experience could not imagine being treated worse by any business. Will never say a nice word about them by any business. Will never say a nice word about them More

by homesteadfence Verified Customer Verified Customer

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Great service as always! Bring my leased Jeep Cherokee in for oil change and service. NO issues with the vehicle at all. Keep up with oil changes when due. in for oil change and service. NO issues with the vehicle at all. Keep up with oil changes when due. More

by nickgargano9 Verified Customer Verified Customer

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Kevin Leahy he is amazing I’ve known him for about 10 years now and he always help me out with everything . he’s wonderful kind and soft-spoken and he’s always there to help years now and he always help me out with everything . he’s wonderful kind and soft-spoken and he’s always there to help More

by j.nash124 Verified Customer Verified Customer

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Great service Very happy with everything from Timon sales to Anthony and Thomas in Service. Parts department was also very helpful. to Anthony and Thomas in Service. Parts department was also very helpful. More

by GKSKIDDO Verified Customer Verified Customer

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Had really great service everyone was very helpful. The service team treated me very well service team treated me very well More

by alexalodato Verified Customer Verified Customer

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Excellent customer service and updates while I waited for my truck to be completed. Waiting room comfortable and snacks available. my truck to be completed. Waiting room comfortable and snacks available. More

by BCASSANO Verified Customer Verified Customer

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