Dave Walker | Page 5

Service I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn garage floor so that is a sure sign of a leak. Mark recommended we get a dye ran through the car and for her to drive it 1500 miles. I asked," if she drives it, it will throw it out of warranty." Mark said, "no." Sure enough I brought it back in after driving it 1500 miles and it's not under warranty. Now they want me to pay $200.00 for the part. The paperwork from previous service appointment and cadillac repair sheets were missing out of my glove box after my appointment as well. Would I recommend them ....NO!!!! I called Cadillac while I was waiting and they verified it is under warranty. I filed complaint with Cadillac More

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Customer satisfaction ??? Or just manage the rating Two weeks and 100 miles after sapaugh changed my diesel fuel filter the housing was crackied. Seems like a huge coincidence that Sapaugh claims was n Two weeks and 100 miles after sapaugh changed my diesel fuel filter the housing was crackied. Seems like a huge coincidence that Sapaugh claims was not their fault. A big towing bill and housing replacement later the service manager would not even take 5 minutes time to talk to me. I went to his office to get a explanation and after 30 seconds he stopped talking to me to take a phone call. No resolution !! No explanation !! And no accountability for their own mistakes More

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Left in ruins. I DID NOT BUY FROM SAPAUGH! HOW EVER I did use their service department. I own a 2013 chevy equinox. I purchased it used with 60000 miles on it. After I DID NOT BUY FROM SAPAUGH! HOW EVER I did use their service department. I own a 2013 chevy equinox. I purchased it used with 60000 miles on it. After maintaining it like it is supposed to be maintained the engine spun a bearing. Not a big deal right? Wrong! After it sat at SAPAUGH for over a week waiting for the GM rep to look at it. After speaking with SAPAUGH service rep named Zach he assured us that there wasn't any sludge build up and it looked as though it had been regularly maintained. He advised us that there should be no problem with it being covered under the 5yr 100,000 mile warranty that GM offers with all their vehicles. 30 minutes later we received a call that it would not be covered due to insufficient oil. Even though it had been leaking lots of oil out the top of the motor after we tried to start it. Long story short DO NOT BUY ANY GM PRO DUCT THEY WILL NOT STAND BEHIND THEIR CRAFTSMANSHIP OR THEIR WARRANTY!! More

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Great customer service and support. The service manager at sapaugh went above and beyond for me and cadillac.. it's the 7 vehicle I bought from them and will continue to go and support. The service manager at sapaugh went above and beyond for me and cadillac.. it's the 7 vehicle I bought from them and will continue to go back. . More

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Service Management and Team After the bad review I had left, I was contacted by the management in the service department. Mr. Walker and Mr. Kaltenbronn made sure they were able After the bad review I had left, I was contacted by the management in the service department. Mr. Walker and Mr. Kaltenbronn made sure they were able to find the issues I have been having with my car. It is running much better than before, but not nearly like it used to. This is more than likely a product issue vs a service issue. I appreciated what they could do. The only issue I have now is with my shift assembly, which Mr. Walker is eager to take a look at to see if they can fix it quickly. They are doing what they can to correct a wrong left from the previous management and I applaud their efforts. More

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2011 Chevy Cruze Eco Problems After the first year of owning this car, I've had multiple issues with the car. The turbo went out; water pump was cracked; crank case cover leaked; r After the first year of owning this car, I've had multiple issues with the car. The turbo went out; water pump was cracked; crank case cover leaked; rear passenger side shock went out; pcv valve was bad; computer issues; significance power loss (they can't figure out what's wrong with it yet); transmission assembly needs to be replaced; and they wrecked my car. When I explained the power issue, the service manager insisted that it was my clutch plate. This was at 53,000 miles. He was wrong. What made me the most upset is that he was listening to his staff more than the customer. I gave them two stars because I was given a decent deal and cannot fault the sales team for that. This car has been a nightmare and the service department seemed like they didn't care. I was told that the general manager was going to contact me from an email last Tuesday and still haven't heard from anyone. More

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I gave the rating above....because of the service and friendliness that was given to us. Gary Nestor went out of his way to find us the car we wanted. Our kids recommeded Gary because they said he was v friendliness that was given to us. Gary Nestor went out of his way to find us the car we wanted. Our kids recommeded Gary because they said he was very good and helpful to them. He took the time to show us all the fuctions of the car....alot to learn. The car we chose to buy was made ready promptly. Everyone we met that day was super nice. Actually it was a wonderful experince we had a Sapaugh. If we plan to purchase another vehicle...rest assured it will be at Sapaugh. Thanks again. Jack and Donna Geary More

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I have bought several vehicles,new and used from Sapaugh Motors since 1996. I have all of them from the same salesman,Steve Ermer. He has been helpfull,very knowledgeable,always able to answer my questions Motors since 1996. I have all of them from the same salesman,Steve Ermer. He has been helpfull,very knowledgeable,always able to answer my questions and never pushy about selling me anything. I have had my cars serviced at Sapaugh using the same two servicemen Dave Walker and Jeff Johnson. Service has always been great and never had a problem there. More

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Sapaugh is the best dealer that I have ever dealt with. They are honest in sales and you can trust Dave & Jeff to exceed your expectations. They truly have the customer's interest in mind. They are honest in sales and you can trust Dave & Jeff to exceed your expectations. They truly have the customer's interest in mind. More

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I am a 65 year old male and have purchased at least 20 new cars in my time ....i think this dealership is the very best one i have ever dealt with from the service dept to the new car sales .....the price new cars in my time ....i think this dealership is the very best one i have ever dealt with from the service dept to the new car sales .....the prices are the best around and the people here are the most friendly and bend over backwards to please you ....i even got to meet the owner and his daughter several times now who are down to earth people ....if anybody askes me if i recomend this place i would definately say YES ....i usually buy Chrysler products because i am a Chrysler retiree but Sapaugh Chevrolet is my dealership now after several bad dealings with local chrysler dealerships and chrysler customer relations i wont be going back to any of them places .....also when selling a clean low mileage vehicle give this dealership a chance they offered me way more money on a van i have then the dealers that sell this brand new More

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