Dave Boogren | Page 49

Service Center: Untruthful Don't stand behind their word My 2011 Sonata had an engine explode several months ago and the dealer replaced it under recall. I asked if they put new spark plugs in the motor as My 2011 Sonata had an engine explode several months ago and the dealer replaced it under recall. I asked if they put new spark plugs in the motor as it was compromised when the connecting rod shot out of the block. I was told that yes, new plugs are included with the new motor over the phone by the service representative. Fast forward to last Friday when a fuel injector went out and needed replaced. I was told I need to get new spark plugs. I told the representative no, you put new ones in several months ago with the new motor. The represented said no we did not. They referred me to the service manager. The service manager said she would put new ones in for $88 (so free labor). I said I need to talk to her supervisor or Hyundai because I was told new ones were put in. She said her supervisor cannot be contacted and that I need to call consumer affairs this is all they are going to do for me. I told her I will get new plugs somewhere else, don't care about the money, it is just that I was lied to and you are not even willing to make the situation right over $88. I also promised to leave feedback on the internet as I am doing now. I liked Luther and Hyundai until now, even after my engine failed on a busy interstate. I cannot believe you cannot talk to a service manager's supervisor or to Hyundai. I also cannot believe that Luther corporate does not have a phone number, I had to write a message on their website. My advise if you go here: Be cautious and get everything said by them in writing. Don't take anyone's word over the phone especially. Dave, who I worked with was nice and fair-he referred me to his manager, this is where the frustration occurred. Also watch their free many point inspections, they don't do them. I was told three weeks before this event on last Friday when I had a starter repaired that all my lights were inspected and are functional. I told Jamie, no they are not, I know this and I showed him that a fog light was out. Not a big deal, just another example of them not doing work that they say they did. More

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Brake repair Dave and now Jamie have been great to work with. Always go the extra mile to make sure the work is done right and that I'm completely satisfied. I Dave and now Jamie have been great to work with. Always go the extra mile to make sure the work is done right and that I'm completely satisfied. I followed Dave from the Kia dealership to this location because he of his service . More

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Great service experience I was able to make an early morning appointment last minute the night before and they were completely ready for me when I got in at 7:30am. I was out I was able to make an early morning appointment last minute the night before and they were completely ready for me when I got in at 7:30am. I was out in an hour and on time to my meeting at work! More

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Service visit! Great service visit! Promptly done. I am always treated well at Luther Hyundai in Bloomington. Service listened carefully to my requests and were ver Great service visit! Promptly done. I am always treated well at Luther Hyundai in Bloomington. Service listened carefully to my requests and were very accommodating. More

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First oil change Everyone was courteous and willing to help. The work was done at a excepatable time frame, would be better if oil change could be done in under 45 mi Everyone was courteous and willing to help. The work was done at a excepatable time frame, would be better if oil change could be done in under 45 minutes More

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Good Service Experience First time at this location. My car was misfiring and I was able to fix the issue myself by replacing a few parts. Because my car was misfiring, it co First time at this location. My car was misfiring and I was able to fix the issue myself by replacing a few parts. Because my car was misfiring, it contaminated the oil. I decided to get my car's oil changed and made an appointment with Bloomington Hyundai. I booked the appointment online, ran 10mins late to my appointment, but they were still able to take me in and perform the oil change and washed my car. Price of the oil change was a bit higher than other Hyundai locations, but its pretty expected with the area. While waiting, there were complimentary snacks, coffee, and water to enjoy. I was out in 45mins, and everyone treated me nicely. More

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Happy With My Decision After a 20-year relationship with a local Honda dealership, I did decide to lease a new Hyundai Kona Limited through Luther Bloomington Hyundai. I a After a 20-year relationship with a local Honda dealership, I did decide to lease a new Hyundai Kona Limited through Luther Bloomington Hyundai. I am very pleased with my decision. I love this car! I was looking for tech features, an AWD vehicle that wasn't too big and a fun, sporty vehicle that's different. My salesperson Josh T. was extremely helpful in helping me choose the right vehicle. All the staff I met were professional, friendly and informative. This also confirms the power of good advertising dollars spent by Hyundai (saw national ad on TV about coming in for a test drive) and also hearing Luther Hyundai advertising on KFAN. It worked! More

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communication The buying process was great. I realized after I traded in my car I had left a few things inside. I called and left a message with the manager and ne The buying process was great. I realized after I traded in my car I had left a few things inside. I called and left a message with the manager and never heard back, The next day I went in to get a remote starter it went well and this person tracked down the items and got them to me. More

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Everything was awesome Everything with my appointment was awesome. The only thing I want to complain about are the wiper blades on my new Elantra. I got the car Sept. 1, 201 Everything with my appointment was awesome. The only thing I want to complain about are the wiper blades on my new Elantra. I got the car Sept. 1, 2017 and the wiper blades on the new car are terrible. They do not do a good job of cleaning the windshield and they never have. Just an FYI for the manufacture in the future. More

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service dave, was wonderful, he explain everything to me about my heat issues. I was happy that he had his best guy working on the vehicle . dave, was wonderful, he explain everything to me about my heat issues. I was happy that he had his best guy working on the vehicle . More

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