Dave Blanck | Page 8

Before purchasing my vehicle, I visited several car dealerships. Most were overpriced and at many I felt pressure to make decisions or to settle for a car I was not completely satisfied with. In contr dealerships. Most were overpriced and at many I felt pressure to make decisions or to settle for a car I was not completely satisfied with. In contrast, I have never had a more positive experience than I did with Dugan Chevrolet. The person who made my shopping experience so positive was Dave Blanck who was so personable and knowledgeable about the vehicle. Not only did he have substantial knowledge about the vehicle, but he also continuously made sure that I was confident with my decision – I never felt pressured to buy the vehicle. The price of the vehicle was incredibly fair from the start – little to no haggling was necessary. Overall, I cannot speak highly enough about this dealership and the staff member I worked with. It was positive experience and I will definitely visit this dealership again. More

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WE HAVE BEEN DEALNG WITH DUGAN CHEVROLET FOR YEARS. WE JUST RECENTLY PURCHASED ANOTHER CHEVROLET MALIBU WITH SALESPERSON DAVE BLANCK. IT IS ALWAYS A PLEASURE WORKING WITH HIM, BECAUSE HE IS SO WELL INFORM JUST RECENTLY PURCHASED ANOTHER CHEVROLET MALIBU WITH SALESPERSON DAVE BLANCK. IT IS ALWAYS A PLEASURE WORKING WITH HIM, BECAUSE HE IS SO WELL INFORMED ON EVERY ASPECT OF THEIR VEHICLES. ONE OF THE MOST IMPORTANT THINGS WHEN BUYING A VEHICLE IS, AFTER YOU DRIVE IT OFF THE LOT IS THE SERVICE DEPT. I COULD TELL YOU FROM 40 YEARS OF EXPERIENCE LIVING IN NEW YORK, ILLINOIS, & NOW LIVING IN INDIANA FOR THE PAST 11 YEARS. DUGAN'S SERVICE DEPT IS WITHOUT A DOUBT THE MOST PROFESSIONAL & CARING. SERVICE MANAGER DIANE WATERMAN IS ANOTHER ASSET TO DUGAN FOR ALWAYS BEING SO PATIENT & GETTING THE JOB DONE. IT ALL COMES DOWN TO HOW THEY CONDUCT BUSINESS. THE GM JR DUGAN IS PART OF AN INCREDIBLE FAMILY WHO HAVE BEEN A PART OF THE COMMUNITY FOR YEARS. THAT IS WHAT SEPARATES THEM FROM ALL OTHERS, THEY ALL TREAT YOU LIKE YOUR FAMILY. More

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Trade-In: Very Fair Price considering the year and mileage of my trade. Price: I was purchasing under the GM Family First discount. Combining this discount with cash incentives made for a very good mileage of my trade. Price: I was purchasing under the GM Family First discount. Combining this discount with cash incentives made for a very good price, but the dealership did not have any say in that. I sense that they would be good to work with on price. Customer Service: Dave was very friendly and knowledgeable about the vehicles, but not pushy. Dave used to work in the Service Dept of another GM dealership and was able to explain and discuss the technical specs of the vehicle. He was patient through several phone calls working out timing, accesories, and color decisions. My only complaint was that they were unable to give me an estimate on when the accesories would be in and installed, causing the delivery of the vehicle to be up in the air a little. Financing: Dave and the Financial Manager at Dugan laid out my options very well and were able to help in my decision concerning financing. Quality of Work: I had Dugan install splash guards, bug shield, and oval step bars. They did a fine job. I did notice that my pin stripe is coming off a little on one door due to the cold weather (close to zero one day after it was put on). More

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