Darren Hollis | Page 2

Derick Moorehead, my salesperson, was excellent. Very helpful and knowledgeable. Especially with vehicle setup. 5 Stars. Very helpful and knowledgeable. Especially with vehicle setup. 5 Stars. More

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Everyone there was amazing! They didn't pressure me into buying and they also worked with me to get my new car when I was ready! I would 100% recommend Mark Kia! buying and they also worked with me to get my new car when I was ready! I would 100% recommend Mark Kia! More

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Austyn was the best. No pressure, listened and went directly to cars that fit my description. In a matter of a few minutes we found my price range and characteristics I needed in a car. I would recomme directly to cars that fit my description. In a matter of a few minutes we found my price range and characteristics I needed in a car. I would recommend the dealership and especially Austyn! More

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Our salesman was extremely friendly and personable. He was attentive, professional, and honest. Would do business with Derrick again! was attentive, professional, and honest. Would do business with Derrick again! More

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From the second we walked in the door, everyone was incredibly welcoming. J was incredibly helpful and didn't make us feel pressured in any way. Juan, our finance manager, was great as well; he made su incredibly welcoming. J was incredibly helpful and didn't make us feel pressured in any way. Juan, our finance manager, was great as well; he made sure that everything was understood before any papers were signed and answered any questions we had. It was a great first time buying experience and I would definitely buy another vehicle from Mark Kia. More

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Greeted Us soon as we stepped into lot. Very Helpful, made sure to accommodate us soon as much as possible. made sure to accommodate us soon as much as possible. More

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One of the best car buying experiences I’ve had and I love everything about my experience here with DeMarko. He was upfront about the functionality of the new vehicle and was prompt with all my questions love everything about my experience here with DeMarko. He was upfront about the functionality of the new vehicle and was prompt with all my questions. He was very attentive and I trust him with my next purchase in the future. More

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My experience at Mark Kia exceeded expectations! The sales staff was friendly, knowledgeable, and a pleasure to to do business with. sales staff was friendly, knowledgeable, and a pleasure to to do business with. More

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Great experience with friendly service!! Everything went smooth and I would recommend Mark Kia to anyone! smooth and I would recommend Mark Kia to anyone! More

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We had a very fun and friendly negotiation with Many and Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not re Darren working out a deal for a 2022 Kia Sorento S model that was to arrive in a week. We had not researched the car so we were flying blind, not really understanding the options. We made the deal contingent on us trying the car and deposited $2000 toward the price. We asked about the extended warranty several times and they said it would be taken care of in financing (which I did not need as we were paying cash). Anyway we still went to financing and they said we could get all the available warranties for a total of around $6000 which was ludicrously high and set the tone for anything that followed, we were not happy with Joshua's effort to quadruple+ overcharge. He eventually offered the bumper to bumper for $1600, we declined as I had zero trust in him. After getting home and researching it I realized the “S” was a lower powered car and the contract was missing a few things we stated we wanted (HomeLink and there was a charge for window tinting that was to be split but was not). I emailed Darren to clarify.. I received a terse email saying that it was not in the contract (no kidding, that is why I emailed). I emailed again and did not get a reply. We decided to follow up on the different HP engines. I found an LX (no Turbo) and EX (with turbo) to test drive at another dealer as there were none at Mark. The difference was dramatic. After considering everything I called Manny and told him that we were invoking our right to terminate the deal. He said the $2000 was non-refundable and that we had signed an agreement (we had not). I was very surprised and expressed shock, he finally remembered our agreement. After going back and forth it was agreed that he would mail a check. When I look back I am amazed that Manny did not immediately offer to refund our deposit and offer to help us with another model, that would have been a better experience. More

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