Darlene Vallas

TERRIBLE! !! STAY AWAY!! HORRIBLE!! I purchased my 2016 tucson from here and it has been nothing but problems. I have now had the car for almost 2 years, 2 yea !! STAY AWAY!! HORRIBLE!! I purchased my 2016 tucson from here and it has been nothing but problems. I have now had the car for almost 2 years, 2 years of horrible headaches. The car started drinking oil like crazy, as in a litre a week, so I brought it in and they decided to do an oil consumption test. I had to bring my car in every thousand kilometres and, since I moved, I lived an hour away from the closest Hyundai. So everyday on my 1 day off a week I drove an hour there and an hour back. Then when i moved back home, this Hyundai told me none of those consumption tests were transferable to this Hyundai? In the end, I had to call Owen Sound and ask them to fax that xxxx over and my car was averaging 1 litre of oil or more every week. But according to Finch that is in their "acceptable range". COOL COOL. So I brought the car to my uncles garage and asked finch for all the records they have on my car for my uncle to look at. THEY USED THE WRONG OIL 6/8 TIMES THEY DID MY OIL CHANGE. MY CAR IS SUPPOSED TO HAVE 5W20 AND THEY PUT 0W20 or 5W30.. depending how they were feeling that day i guess. All in all, lesson learned, STAY AWAY More

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Best customer Service ever I definitely buy another car from bassel elkadri All the best for you and for you hard work you do 🙏🙏🙏👍👍👍 from bassel elkadri All the best for you and for you hard work you do 🙏🙏🙏👍👍👍 More

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I was in to have work done on my car. I had questions about the work and Darlene from service assisted me and was able to answer all the questions I had. Not being a car person it was a great help having about the work and Darlene from service assisted me and was able to answer all the questions I had. Not being a car person it was a great help having someone knowledgable and experiencd who was able to assist me. Overall had a great experience because of this and will return to Finch Hyundai due to the friendliness and professionalism of the staff. More

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This service manager is very difficult to deal withShe This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When informat This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When information was given to me and I advised that on four other occasions this information differed her reply was ‘perhaps it was because you were upset and I would think you would respect my giving you this information THIS time’. I was spoken to as though I was a child despite the fact that I am a 50 year old woman. She gives an air of both superiority and indifference despite the fact that I was calling regarding a known issue for which my vehicle has been in four times already, and for which there is currently a class action suit against Hyundai at this time I have dealt with the owner who was great to deal with but Darlene makes me wish I could take my problems with the vehicle elsewhere just to avoid having to deal with this arrogant, rude and non customer friendly representative. If you purchase from Hyundai I pray that you have no major issues to deal that require you having to deal with her More

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