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Darlene Lincoln
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45 Reviews
45 Reviews
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45 Reviews of Darlene Lincoln
July 07, 2020
Eric Johnson in service is wonderful!! We have used him for years and he is always a wonderful service advisor. Grateful to have his help! for years and he is always a wonderful service advisor. Grateful to have his help! More
by AshleyScott
Other Employees Tagged: Bobby Carroll , Eric Johnson
Helpful 
February 26, 2020
Glad to be a Goodson Acura Customer Everyone is always so friendly. From when I bought the care in March 2019, to the Service Department. They definitely know how to take care of their Everyone is always so friendly. From when I bought the care in March 2019, to the Service Department. They definitely know how to take care of their customers. More
by fsnsw247
Other Employees Tagged: Adam Williams , Robert Patton
November 15, 2019
Where is my Wheel Lock Key? I took my new RDX in for the first A1 service. I always write the numbers on my tires so I know the rotation pattern used each time. I did receive an I took my new RDX in for the first A1 service. I always write the numbers on my tires so I know the rotation pattern used each time. I did receive an oil change, however, the tires were not rotated. On my way home I stopped at Discount Tire and they attempted to rotate the tires but could not locate the wheel lock key. It has always been in the glove compartment on all my other vehicles and I had never even checked on this new vehicle, so I was very concerned that I may never have received the key. The next morning I must admit, I was very distressed. I called Goodson and Darlene answered the call. She was so patient, I was so upset. She remained calm, focused, kind, and caring in her tone. She said she had an MDX and that they put the wheel lock in the back with the spare. She walked me through how to find the spare with such a calm, caring, somewhat humorous attitude that I felt so joyous when it was indeed in with the spare. That call went from being the worst part of my day to the best part of my week by just speaking with Darlene. Words alone cannot do justice to her ability to provide a solution and deescalate a situation. More
by Gw
March 09, 2019
Great Service Made sure I was informed and made the process simple and easy. I appreciate the warmth shared by Eric and all in the service department Made sure I was informed and made the process simple and easy. I appreciate the warmth shared by Eric and all in the service department More
by estrick20
Other Employees Tagged: Eric Johnson, Great personality and loving welcome
December 13, 2018
Very Good Experience! This was an interesting experience. Dorian and Matt were great, I offered my price on an 2018 Acura RLX Sport Hybrid and it was accepted. I can't say This was an interesting experience. Dorian and Matt were great, I offered my price on an 2018 Acura RLX Sport Hybrid and it was accepted. I can't say I'm thrilled with one of the F&I guys but the other was great. I paid cash and drove off. The dealership team were polite and courteous and wanted to sell a vehicle without the usual bait & switch tactics which I unfortunately experienced at Vandergriff in Arlington. Loaner cars and concierge services when having your vehicle maintenanced helped clinch my decision on which dealership to purchase from. The car is absolutely fantastic, it's definitely an underappreciated vehicle and a true asset. I average 26.2mpg, not the 28mpg I'd hoped for, but for an All Wheel Drive vehicle with the amenities including acceleration and handling I'm only a smidge miffed. Thanks Dorian and Thanks Matt. Hugs Darlene. Purchased August 15, 2018. More
by Mr. Foster
Other Employees Tagged: Matt Farr , Kennedy Smith
