Danny Broughton

After the air conditioner malfunctioned due to a manufactures mistake, I went to Groove Honda and Danny (service tech) took great care of my vehicle as he always does. Danny is very professional a manufactures mistake, I went to Groove Honda and Danny (service tech) took great care of my vehicle as he always does. Danny is very professional and takes excellent care of his customers and expedites their repair needs. This is the "go to guy" when you have a problem. Thanks Danny for your help. More

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Trey and Danny are awesome! They treated me with respect, and always explain everything in detail. Trey recently sold me a 2023 Crv hybrid sport, and I’m very happy with the veh They treated me with respect, and always explain everything in detail. Trey recently sold me a 2023 Crv hybrid sport, and I’m very happy with the vehicle and service! A+ all the way! Ronald Marquis More

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Danny has always been a great help to my wife and I. Always very professional and always willing to help. I highly recommend him. As a military retiree., it’s nice to know people care ! Ron Marquis Always very professional and always willing to help. I highly recommend him. As a military retiree., it’s nice to know people care ! Ron Marquis More

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After buying 4 new Hondas over 10 years with Freedom, which was a top notch dealership, I went to "groove" for a failed key fob yesterday. The Service writer, Danny, was the least friendly individual I h which was a top notch dealership, I went to "groove" for a failed key fob yesterday. The Service writer, Danny, was the least friendly individual I have ever dealt with at any dealership--and I have purchased 36 cars. He got things off to a perfect start, being a legend in his own mind. He and the Service "director" ( I believe is her title) Cindy told me it was covered for 12/12--not 36/36--which it is. They contacted Honda and were told it is a 36/36 covered part, as I was also told by Honda Corporate when I called today to reconfirm. Then they switched tactics--blaming me for damaging the fob when I replaced the battery--which had a "Low battery in keyfob" warning light on the dash. The battery still had 2.9+ volts, so was not actually low--a 3V battery. The fact it engaged the light at that voltage level suggests a failure in circutry, NOT a low battery charge. The car has 13,000 miles on it and is 28 months old. I also replaced the battery in the other fob with no problem. There are 4 spring terminals under the battery--which I never touched as the old battery came out with just a fingernail flick and the new just pushed down with my thumb, so it was impossible for me to have damaged the terminal--as I 'never touched it.' It, being cheap metal and paper thin, probably fatigued and broke on its own when the battery became free of its slot, or became partially disconnected thereby sending the low voltage signal. We don't drive the car that much and alternate fobs, so there is no way a 2032 should go out that quickly--and the 2.9 v remaining confirms it didn't. Instead of looking out for their customer and putting him first, they used the slimiest tactics I've ever seen to try and cheat me out of what should be a simple warranty claim--for which they are paid making this whole situation incredible to me. This was the immediate conclusion of their so-called service writer, Danny, who just grabbed the first excuse he could find. He called me back today--rude, the most unprofessional CSA I've ever dealt with. A fine spokesman for his dealership to guarantee customers become smart enough to go elsewhere for a Honda or service. Great hire. If you want to be screwed with "after care" for a Honda, they are your place. If you have any sense, you wouldn't buy a sparkplug from these assclowns. If you do, you will regret it. More

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Great job on extending the life of our 2012 Crosstour! Accurate estimates/pricing & completion time. Many thanks to Daniel B. for the great service & support! Accurate estimates/pricing & completion time. Many thanks to Daniel B. for the great service & support! More

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Prompt,curtious service. Service requested was performed as promised. Have had car serviced here on many occasions and have always been satisfied. Service requested was performed as promised. Have had car serviced here on many occasions and have always been satisfied. More

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Everyone I interacted with during my service visit was friendly and helpful. Communication was good! friendly and helpful. Communication was good! More

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Service is always very good. I don’t have anything else to add. I don’t have anything else to add. to add. I don’t have anything else to add. More

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Danny is the best service advisor in town. I won't go to anyone else. anyone else. More

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Great Honda service and professional staff! Great Honda service and professional staff!Great Honda service and professional staff! service and professional staff!Great Honda service and professional staff! More

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