Daniel Seijas

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are very pleased with your new car and that your first service at Toyota of Scranton met your expectations. Providing excellent service and ensuring our customers feel valued is our top priority, so we're delighted to hear that everyone you encountered at our dealership treated you well. Your satisfaction is what drives us, and your kind words serve as encouragement for our team to continue delivering exceptional service. If there's anything else we can do to enhance your ownership experience or if you have any further feedback to share, please feel free to reach out to us. We're always here to assist you. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you for many miles to come. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear DWHCPORET, Thank you for sharing your positive experience with our service department at Toyota of Scranton! We're thrilled to hear that you found our team to be great and that we've consistently provided you with quality vehicle maintenance. Your satisfaction is our top priority, and we appreciate your trust in us for your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Guest Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Dear MJB922, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with our team at Toyota of Scranton. Providing knowledgeable and professional service is something we strive for every day, and we're glad to see that reflected in your visit. We truly appreciate your recommendation and trust in our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards,

Toyota of Scranton responded

ShirleyDavid16, we're truly sorry to hear about your experience. We aim to provide transparent and fair service to all our customers, and it's concerning to hear that your expectations were not met. We apologize for any confusion regarding the vehicle and its representation in the pictures. Your feedback is valuable to us, and we'd like to address your concerns directly. Please reach out to us at your earliest convenience so we can discuss this matter further and work towards a resolution. We understand your disappointment, and we want to make it right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Thank you so much for sharing your experience with us, FLYFISHERNJ! We're thrilled to hear that your first service appointment at Toyota of Scranton was such a positive one. Our team works hard to ensure that our facilities are clean and inviting, and it's fantastic to know that you found them welcoming. We take great pride in our service process and are delighted that it met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Warm regards, The Toyota of Scranton Team