Dana Greenawalt | Page 16

Super Guarantee satisfaction, very caring to fit your needs, and assist you, no pressure. It’s the right place to buy. They have called to see if there’s an Guarantee satisfaction, very caring to fit your needs, and assist you, no pressure. It’s the right place to buy. They have called to see if there’s anything they can help, with our 2018 Edge More

by GCKIDDER Verified Customer Verified Customer

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Oil change & tire rotation The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of the way they take care ofme More

by Parks Verified Customer Verified Customer

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Gretservice!! Had an appointment for oil change and the service engine light came on day before. They took care of everything at the oil change. Covered by warranty Had an appointment for oil change and the service engine light came on day before. They took care of everything at the oil change. Covered by warranty too!! More

by Jacobs60 Verified Customer Verified Customer

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Very satisfied purchase Salesman (Patrick) is professional and knowledgeable. The lady (Barbarar) is so nice to do all documentations, as you may know many many paperwork’s u Salesman (Patrick) is professional and knowledgeable. The lady (Barbarar) is so nice to do all documentations, as you may know many many paperwork’s usually. A gentleman (Paul) guided me to choose proper extension warranty of my new car. A young lady (sorry for forgetting her name, probably Katherine) introduced the instruments in the car making sure I know how to use that, which is quite helpful for my 4 hours driving back home. Overall, I need express my thanks to all fellows in my purchase. I will definitely refer my friends and colleagues this dealership. Happy holidays! Kevin More

by Kev_Zhang Verified Customer Verified Customer

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Great job Bob and staff! We've bought several trucks from this dealer and nothing but good things to say. The process was easy and the deal they provided us was great! If you We've bought several trucks from this dealer and nothing but good things to say. The process was easy and the deal they provided us was great! If your looking for a new vehicle in the Erie area go to Bob Ferrando Ford. Thanks for doing a great job! More

by tpalochak Verified Customer Verified Customer

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Already did Dana , Pat and Barb made it easy and quickly. Sure beat Superior Toyota. Told my friends about my experience at Bob Ferrando Ford in Girard PA. Dana , Pat and Barb made it easy and quickly. Sure beat Superior Toyota. Told my friends about my experience at Bob Ferrando Ford in Girard PA. More

by Ibcal Verified Customer Verified Customer

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Great job!!! The service department did an excellent job getting my car done in an efficient time. They are knowledgeable and courteous to their customers.I have h The service department did an excellent job getting my car done in an efficient time. They are knowledgeable and courteous to their customers.I have had no problems during the numerous times I had my vehicles serviced there. More

by BigT52 Verified Customer Verified Customer

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My review I had snow tires and 15,000 mile checkup, This was taken care of satisfactory, however would have appreciated having a list of things checked and ho I had snow tires and 15,000 mile checkup, This was taken care of satisfactory, however would have appreciated having a list of things checked and how they were. Told them about car sometimes shuttering when I drive off sometimes, they told me it was my cd player, I know the difference, my drivers windshield wiper sticks occasionally on the delay and it has been happening more frequently and told me to bring it out when it is doing it, which I can't drive with it raining and not using my wiper from Erie to Girard. Other than that, everything was fine. More

by BEVBYERS Verified Customer Verified Customer

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Excellent I love this dealership. No nonsense. Very knowledgeable people starting at being welcomed. There was also a great selection of the vehicle that I was I love this dealership. No nonsense. Very knowledgeable people starting at being welcomed. There was also a great selection of the vehicle that I was interested in. I would recommend Terry to anybody. More

by JANDK4HIM Verified Customer Verified Customer

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Great car, Poor Staff. My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL Used from this dealer and will never go back. My car is amazing, in perfect condition, runs fantastic and I love everything about it. However when buying, Me and the person I was with both noted that my sales person noticeably smelled like alcohol, When I was talking to him about what I wanted I told him I needed a trailor hitch and that I wouldn't buy the vehicle without it. He tells me that's no problem if the vehicle didnt have one they'd put one on it. We finally find my car and were working out projected numbers to base my payment on. I told him a few times I wanted positive numbers and to run my credit to find out for sure numbers. I was requesting to get my credit ran and he told me 3 times they wont run it even at my request unless I was committing to buy. That instantly made me angry and I was ready to leave when they finally decided to run my credit. Mean while, all this is going on there suppose to be looking at my trade in. It was an older car and did have a couple rust spots on the back wheel well as well as a couple cosmetic imperfections. They never even took my car off the lot. Just told me that my car wasnt really what they hoped and gave me a price based on the look even though it ran perfectly fine. As there running my credit we sit with a nice lady for 45 minutes and then they said were switching everything over too someone else and a nice guy took over because he had some better ideas. We probably waited 2 hours if not more to get a price. I start signing the papers, I ask when my hitch was being put on and my sales guy says oh I'm sorry this price was without a hitch even though I clearly stated multiple times I wouldn't buy without one. I never got a price change until I again threatened to leave. After all this I'm still buying my own hitch and they took 150 off the price which is roughly half a hitch. Then as hes preping my car to leave I ask him what the keyless entry code is. He dosnt have it and it's not in the book. Nor could he figure out how to retrieve it. He tells me to go home and see if I can figure it out and if not xxxx have them plug in the machine to tell me. I cant figure it out, A week later I take it back and he still can figure it out and informs me that I would have to pay to hook that machine up and tell me the code after he promised they'd get me a code. I left and eventually did figure it out but this was by far the most stressful and ridiculous experience I've ever had in my 5 car history buying a car and the people I brought out to get a few opinions on the car all agree. I will never go back to Bob Fernandos and will never recommend them to anyone. More

by Shadowfoxq10 Verified Customer Verified Customer

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