Dan DeMarco | Page 4

Went in this morning at 8:15 for an oil change and didn't get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me th get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me that before I would have rescheduled the appointment. Because of this I got into work an hour late. More

Helpful 0

Report | Print

Dan is a very pleasant and professional person to work with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank you for expediting the part that was needed and for your follow through. More

Helpful 0

Report | Print

DO NOT TAKE YOUR CAR TO THIS KIA. Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my vehicle from here, but I also had to take my vehicle to get serviced here. One of the cylinders went bad in my vehicle on Jan 18, 2022. My vehicle was not returned to me until Feb 24, 2022, During the time the dealership had my vehicle I was informed that all loaner cars were being used, which was annoying, but I figured it out. What was terrible was that I kept having to call for updates. 2 weeks went by and there was no update. That is ridiculous, furthermore that I had to call the warranty company and verify that the dealership was in contact with them to setup appointments for an agent to look at the vehicle, but to make sure that the work was being done in order to repair the vehicle. No timeline ever given, nor did I get callbacks when I was told I would. This has been the worst experience at a dealership I have ever had and I have lived in 5 different states. Furthermore, when my vehicle was returned it had oil, it was low on engine coolant and break fluid and when I dropped my vehicle, this was not the state of it. I am just appalled at the level of customer service offered at the service department and I would never recommend anyone going there. Being lied to and then trying to be swindled is not something anyone expects when going to an authorized dealer. There is so much more to this story that I could add but I am running our of space. More

Helpful 0

Report | Print

Fantastic! The team was great made it quite painless and quick. They made sure that I was buying a vehicle that was right for me. Thank you Carlos, Juan, Mario and everyone at Kia Branford! quick. They made sure that I was buying a vehicle that was right for me. Thank you Carlos, Juan, Mario and everyone at Kia Branford! More

Helpful 0

Report | Print