Damian Escobedo | Page 3

Amazing service! I was greeted and welcomed every step of the way. The waiting area for the servicing department is comfortable with work stations, comfy chairs and b I was greeted and welcomed every step of the way. The waiting area for the servicing department is comfortable with work stations, comfy chairs and beverages! Damian helped me on my visit and he made it so pleasant and enjoyable, I will definitely be returning for all of my servicing! More

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Thank you Damien for taking care of my CX30 wheel bearing. You provided excellent communication and timely service. I greatly appreciate your hard work! bearing. You provided excellent communication and timely service. I greatly appreciate your hard work! More

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Damian, always makes us feel great, as someone who’s in the industry he really stands out amount the rest. the industry he really stands out amount the rest. More

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Damian is always great to work with, he provides great information and helps resolve any issues with our vehicles. information and helps resolve any issues with our vehicles. More

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Our family has been loyal to the Mazda dealership for an impressive 13 years, and each visit reinforces our choice. The fast service is consistently efficient, and the customer service is exceptional—knowle impressive 13 years, and each visit reinforces our choice. The fast service is consistently efficient, and the customer service is exceptional—knowledgeable, professional, and friendly. The staff's commitment to excellence has never wavered, making every visit a pleasure. We appreciate the outstanding service and look forward to many more years as part of the Mazda family. As a small suggestion, an upgrade to the coffee machine in the waiting area would be a delightful touch. The vending machine also needs better healthy options to improve the wait time for the customers! Thank you for consistently exceeding our expectations! More

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Excellent all around. Used them for two cars for about 8 years. Professional staff. Fast and efficient. Trustworthy. The place to go for Mazda service. Used them for two cars for about 8 years. Professional staff. Fast and efficient. Trustworthy. The place to go for Mazda service. More

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Thus dealership used to be great. Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyon Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyone else but him. And ontop of that while one's mother has a medical procedure. They will go to such lengths to illegal trespass into a garage (without warning) when promised to trade vehicles. They will steal one's car loaner by trespassing. And go back against their word to drop off one's vehcile [ which still does not have warranty repairs fulfilled. Noticed less then 24 hours after a high jacking car situation?] I go to church. I've been to and from dealerships at leave 22+ years of my life. If my grandfather was alive he would stand for such unprofessionalizism. Also tustin mazda service no longer cares about the customer. Their needs. Their needs with their car to be repaired under warranty. I'm under 15k in total mileage. Started going to this location around two years ago. Yes Elle can be helpful. But I feel bad for her having to clean up Michael Torres mess. Work with anyone but Michael Torres- he will not fix one's vehicle NO. MATTER. WHAT. I currently have my vehicle. It's unsafe to drive after it going to this service center. Anything warranty related will not be fixed (current day). More

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Very helpful, knowledgeable. Josh as well as ALL Patterson Mazda staff was awesome. Patient, courteous. Josh in service set the tone with his help as well. Way to go JP, great j Josh as well as ALL Patterson Mazda staff was awesome. Patient, courteous. Josh in service set the tone with his help as well. Way to go JP, great job on your staff! More

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Good customer service, friendly staff, very clean inside and out and they keep my car running well. The service time is not bad and I feel they only recommended what my car truly needs. and out and they keep my car running well. The service time is not bad and I feel they only recommended what my car truly needs. More

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After a wonderful experience in purchasing my Miata with Jim Feinstein, I now went for my first maintenance service. The service people were very friendly, the customer waiting area is top notch, My service Jim Feinstein, I now went for my first maintenance service. The service people were very friendly, the customer waiting area is top notch, My service advisor, Damian Escobedo, was courteous and very knowledgeable. I liked being apprised of the status of my Miata via text, and especially the video of what was specifically being done, along with service technician's commentary. And of course I'm happy with the way they took care of my Miata in a timely fashion. More

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