Dalton Baker | Page 3

Best service team ever! Always helpful and friendly. Takes the time to explain everything that was done for your service /repairs. Always helpful and friendly. Takes the time to explain everything that was done for your service /repairs. More

Helpful 0

Report | Print

Being relatively new to the island and experiencing an unfortunate mishap with my vehicle led me to this dealership which came highly recommended by local ohana as well as others new to the island (transp unfortunate mishap with my vehicle led me to this dealership which came highly recommended by local ohana as well as others new to the island (transplants). All of the staff to include the Finance Manager-Juan and my salesman were incredibly kind and professional and very confident in the fact that they would be able to assist with my most challenging circumstances AND they mostly certainly did. I am most grateful 🙏🏽 for their compassionate and kind service, it has made the world of difference for me and my family. We were able to purchase a beautiful and reliable vehicle that is perfect for us and is serving us well!!! KUDOS 👏🏼 to all of staff at Honda Windward (including service dept who are also exceptional 👏🏼 (Service Manager also took great care of me)! Top notch dealership! More

Helpful 0

Report | Print

The service department at Honda Windward went above and beyond my expectations. Manager Dalton Baker helped out tremendously and was extremely helpful in getting my Odyssey fixed. I highly recommend and wi beyond my expectations. Manager Dalton Baker helped out tremendously and was extremely helpful in getting my Odyssey fixed. I highly recommend and will definitely take my van for service in the future. More

Helpful 0

Report | Print

Great service! Service employees are so friendly and helpful at every step! Always courteous and never keep you waiting any longer than expected for service rendere Service employees are so friendly and helpful at every step! Always courteous and never keep you waiting any longer than expected for service rendered! Always seems sooner than time allowed! My experience is enjoyable!! More

Helpful 0

Report | Print

Purchased my vehicle Certified from this location. Enjoyed working with BOB LAUDICK. He was thoughtful and has been excellent with checking in periodically each year. After 3 yrs, things have gone Enjoyed working with BOB LAUDICK. He was thoughtful and has been excellent with checking in periodically each year. After 3 yrs, things have gone downhill quickly. Called to speak with Kanoa to schedule a service appointment - oil change, check on reverse sensor that was not installed properly and kept falling, desire for tire check due to poor traction. Doug answered and told me Kanoa was not available. We trouble shot my concerns over the phone and made an appointment. He told me they would likely need to keep the car all day so appointment on Saturday at 9am, pick up by 4pm. Upon arrival for appointment, Kanoa was on the phone but got up to print out my intake papers. Told me Doug would be helping me. Doug finally comes in with a mechanic and walks behind the counter. No acknowledgement. Did not even see me. Kept talking with the mechanic. Kanoa motions to him that I am standing there, Doug glances up, and goes back to talking with the mechanic. I keep standing there and when he finally finished, looks up at me and says, "What you here for?" -- What kind of customer service is that? Kanoa motions again to him at the intake papers that were already printed out for him, sitting right in front of him. Doug picks up the papers (which contain his own notes from our conversation), but he failed to read them! He said, "Ok, so, what do you mean tires slipping? ... You probably just need to switch the reverse sensor switch back. Whatʻs the problem with that?" I was so appalled by his conduct. - failed to greet customer/acknowledge customer presence - ignored customer - failed to thank customer for waiting for him - failed to read intake paper notes (that he wrote) - failure to actively listen, leading to repetitive questioning - unprofessional tone and verbiage Later in the day, Doug calls to tell me he went to look at the tires and "Ya, theyʻre pretty bad, cracking". He then proceeds to calculate each & every little expenditure out loud, and finally says, "So, youʻre looking at a thousand for the tires. Thatʻs not including an alignment and you need one. So, you wanna do that?" I told him, "Not for a thousand plus dollars." He sarcastically replied, "So what you want us to do then? Theyʻre pretty bad, you know." I told him, "You can do the oil change that was scheduled and fix the reverse sensor." He comes back with, "Well, what time you need it by? Cause weʻre pretty backed up here, you know." Again, appalled by Dougʻs behavior. I tell him, "Well, then you tell me what time it is going to be ready." He said, "Oh, ok, well, your car is next so it should be done by 1:30pm." Doug calls at 2:58pm! No call before then to inform me that they are running over time and that the car would not be ready when promised. I had called to speak with the cashier in the service department and requested a different service writer for pick up due to Dougʻs behavior. She graciously informed me that she would be the one to help me. Kanoa Chang and this God-send of a cashier made pick up after a horrible day as best as possible. Clear explanation, break down of tire estimate and quick processing. The sliver of silver lining. Went to get new tires elsewhere, but wheel lock key missing. Tried to get help from the service manager, Dalton. Horrible, cocky attitude. His behavior clearly demonstrates why Doug behaves the way he does. - failure to actively listen - unprofessional tone and verbiage (cut me off repeatedly, leading to harassment) - blaming the customer before checking service records - hung up on - Asked if appt. needed. Told "Just come before 9am on Sat. CLICK" - failure to honor time commitment - called at 8:15 Sat to say he was leaving So long as Dalton remains the service manager, I am not comfortable returning here for any kind of service. Poor leader. Poor example. Nightmare! More

Helpful 0

Report | Print

Tried to get help from the service manager, Dalton Baker, for a missing wheel lock key after a nightmare experience with Doug in the service department. Horrible, cocky attitude. When I inquired if it could for a missing wheel lock key after a nightmare experience with Doug in the service department. Horrible, cocky attitude. When I inquired if it could be located elsewhere in the car or possibly left in the service department since I was just there, Doug answered, "Well, why didnʻt you have your tires done here? You know, we only use a master key here. We donʻt touch your key. A new key will cost you $25." I informed him of the poor experience with his service writer Doug, and of the fact that I have only ever had my car serviced at Honda Windward. He said, "Oh, well, in that case, we can get you one. Can you bring it in tomorrow morning? I can look at it at 7." I told Dalton that I would not be able to make it in during the week, but could come in on Saturday. He then starts harassing me saying, "Well, why canʻt you bring it in tomorrow? Whatʻs the big deal?" I asked Dalton if he knew what morning traffic was like, then he cuts me off and says, "You know, my wife worked in town for 15 years and she didnʻt have a problem." I calmly replied, "Well, I start at 7:30am". Dalton then sarcastically says, "Well, I didnʻt ask you about that did I? Just bring it in on Saturday then." I ask if I need to ask for him or if I need to make an appointment. He says, "No, just bring it in before 9am. C-L-I-C-K." He hung up on me! Saturday comes. I am making my way to the Honda Windward a little after 8 to get there before 9. Get a message left to voicemail, Dalton called to say he only works Saturday from 6:30-8:30 and will be leaving for the day. Call back on Monday and he can help me then. Another week gone by. No wheel lock key. The horrible customer service continues. UGH! This was my experience with Dalton Baker: - failure to listen actively - unprofessional tone and verbiage (cut me off repeatedly, leading to harassment, demeaning conversation) - blaming the customer before checking service records (He falsely assumed I had my tires done elsewhere. Only did service at Honda Windward prior to this experience) - hung up on - I asked if an appointment was needed. Told, "Just come before 9am on Sat. C-L-I-C-K." - failure to honor time commitment - called at 8:15 Sat to leave a message saying he was leaving and to call back on Monday. So long as Dalton remains the service manager, I am not comfortable returning here for any kind of service. The way he chooses to conduct himself is abhorrent. A poor leader. Poor example. It has been an absolute NIGHTMARE. I will not be returning here as I have no desire to continue to be mistreated. More

Helpful 0

Report | Print

I had a really good experience with Honda Winward for my car servicing. I would not hesitate to return and tell others about Honda Windward car servicing. I would not hesitate to return and tell others about Honda Windward More

Helpful 0

Report | Print

Dalton was very friendly and helpful. He honored a coupon that I received from another dealership, which he didn’t have to. Thank you He honored a coupon that I received from another dealership, which he didn’t have to. Thank you More

Helpful 0

Report | Print

5 GOLD STARS FOR HONDA WINDWARD! This is a dealership where you can relax and know 10000% that they CARE and will always fix your car RIGHT the first time. They also are very expedie This is a dealership where you can relax and know 10000% that they CARE and will always fix your car RIGHT the first time. They also are very expedient with replies and follow up. Excellent communication skills! So much gratitude to Justin, Dalton and Doug! They are courteous, efficient, and HONEST! You can trust Honda Windward’s Team with great confidence. With the warmest Aloha, Jacqueline, a CR-V owner. More

Helpful 0

Report | Print

The express oil service as normal was excellent and reasonable price. We will continue using Windward Honda for our car service. reasonable price. We will continue using Windward Honda for our car service. More

Helpful 0

Report | Print