DAMIEN RICHARDSON | Page 2

If I could leave a zero star rating I would. I spoke with Kailey about a used 2018 Honda Accord EX in brown. The car was pretty and I intended to buy it after a test drive. While we were walking around the c Kailey about a used 2018 Honda Accord EX in brown. The car was pretty and I intended to buy it after a test drive. While we were walking around the car I noticed the gas panel was not able to lock. She scrambled trying to get the car to lock that door but it didn't. Instead of admitting the "Certified" preowned car had issues, she told me that no cars locked that panel and that if it was an issue she could try to get service to look at it. If it was not supposed to lock, why would service look at it? The brakes also shook on our test drive. She denied feeling the shake. I was beyond upset at the lies that she had said. I asked her to ask her manager the lowest price they would be able to sell me the car. She came back with a HIGHER price. It was 600 more than quoted over the phone. I told her not to call me unless the price was much lower. The entire time I was on the lot or in her cubical she kept looking at my breasts to the point I was uncomfortable (and no, I was not wearing anything revealing). She called Monday saying that the internet price is the lowest she would be able to go? Seriously? On a used car that had a lot of issues? Another sales man berated me for claiming issues with the car when it had passed their "certification program" and was extremely rude. I do not trust you will get a good used car from here. I believe they will lie to your face about anything and everything to rip you off. I understand that's what used car dealers do, but this is worse than I have ever seen prior. Go anywhere else. You will regret it buying your car here. If I were buying a used car I would have walked off the lot the second that gas panel bs happened. More

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Tom Wood Honda is an exceptional dealership especially if you've done your research and know exactly what you want. I appreciated working with Aaron and all of the sales/finance management as I don't like to you've done your research and know exactly what you want. I appreciated working with Aaron and all of the sales/finance management as I don't like to mess around and wanted to get the deal done and vehicle picked up quickly. From start to finish it was around 7 hours of my time. Most efficient deal ever made considering we drove 2 hours to do business with Tom Wood Honda! More

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Damien helped us find a vehicle. He was helpful and friendly. We are very happy with our purchase. It started out a little rough but he fixed everything friendly. We are very happy with our purchase. It started out a little rough but he fixed everything More

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very pleasant experience. My wife and I just returned from picking up 2 vehicles- 2019 Honda Civic EX and a 2019 Honda CRV-EX- at Tom Wood Honda. Aaron Cooper was our salesper My wife and I just returned from picking up 2 vehicles- 2019 Honda Civic EX and a 2019 Honda CRV-EX- at Tom Wood Honda. Aaron Cooper was our salesperson. Everything was first class from initial phone call to bringing home the cars.. No pressure what so ever. A price that beat any other in the area- believe me I buy on price! No hassle with the appraiser, Everyone treated my wife and I with respect. I have leased Honda's for 20 + years. THis was by far the easiest, most pleasant experience. Call Arron Cooper. You won't be disappointed !! More

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Great experience! Everyone that helped us purchase our new car was extremely helpful and knowledgable! We came in close to the time they closed and they were very patie Everyone that helped us purchase our new car was extremely helpful and knowledgable! We came in close to the time they closed and they were very patient with us. They took the time to make sure we didn't have any questions and didn't make us feel rushed to leave. EJ sat in our new car with us and explained every feature and answered all of our questions. The finance manager was so professional and let me know exactly what each form was that I was signing. Would recommend to anyone! More

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Great business Thank u Tom Wood Honda. Your staff is great! When I went to trade in my vehicle, they got right to paperwork and it was complete! They are the most fr Thank u Tom Wood Honda. Your staff is great! When I went to trade in my vehicle, they got right to paperwork and it was complete! They are the most friendly, honest people and are great at their job! I will be referring others to your dealership! More

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Satisfied customer I went to this dealer unsure of a deal that would fit my needs was possible. They worked very hard to meet my guidelines and I ended up leaving there I went to this dealer unsure of a deal that would fit my needs was possible. They worked very hard to meet my guidelines and I ended up leaving there with a new car. More

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This place is the best! I always heard of getting ripped off at dealerships and to watch out for them but I got one amazing deal and my dream car here! I always heard of getting ripped off at dealerships and to watch out for them but I got one amazing deal and my dream car here! More

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We received great attention and they knew just what we wante I would highly recommend this dealership. They knew just what we wanted and they were not pushy at all you could tell they wanted us to like the vehi I would highly recommend this dealership. They knew just what we wanted and they were not pushy at all you could tell they wanted us to like the vehicle we choose. More

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Purchasing a new HRV The purchase of the HRV was smooth and easy. The salesman met my offer and helped me to customize my vehicle to my liking. Jordan was a good salesper The purchase of the HRV was smooth and easy. The salesman met my offer and helped me to customize my vehicle to my liking. Jordan was a good salesperson but Mark worked hard prior to that day to get my business. Both guys were very good and.i would recommend either one. I called the service dept early Mon morning after purchasing the vehicle late Saturday to say I forgot to take My seat covers but they threw them away. I had some work done to customize the vehicle and that was competed but no one would let me know if the vehicle was ready for pick up. I asked that floor mats be installed and the vehicle be washed and when I went to get the vehicle neither had been done. Disappointed in follow thru customer service and after calling to save my car seats they were tossed. Better communication between staff is needed. The car covers meant a lot to me as my husband bought them for me and last winter he passed away suddenly. Just disappointed. More

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