Cynthia Wagner | Page 2

Wonderful...Jennifer, Jerry, Sue and Charles oh and Marvin! Thank you! Jennifer Jerry Sue ! And to all the staff I had a wonderful experience!! I would recommend to go see all them.... great location Thank you! Jennifer Jerry Sue ! And to all the staff I had a wonderful experience!! I would recommend to go see all them.... great location More

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Worse experience Sales and Service... Beware My fault I did a lease. There were hidden charges which I found after reviewing the lease papers. It took me 9 hours to negotiate the price!!!!!!!! My fault I did a lease. There were hidden charges which I found after reviewing the lease papers. It took me 9 hours to negotiate the price!!!!!!!! They of course were taking advantage of me. I traded in a Prius which needed a brake actuation job which was not covered under the extended warranty. BUT, Toyota had a recall on it which ended at the end of December 2017. I brought it in 25 days after the end of the recall. Toyota does not advise you of minor recalls. Toyota service was not willing to contact Toyota corporate to see if they could get it covered. Service only saw $$$$$$ and focused on pushing me onto the sales floor so they could get me into another car and this happened within 12 hours of my bring it into service. Cost of the brake line....$2700....which further pushed me into getting another car. But their tactics did not allow me any time. 9 hours at Toyota! I asked for the keys to my Prius twice so I could drive away. They refused. I should have stood in the middle of the sales floor and demanded they give me the keys or I should have called the police. I have contacted customer service with my complaint and they could care less. The Manager called me and all he wanted to do was explain the lease to me. I did not need the lease explained to me at that time when I found all the hidden charges which were not explained and not properly headed in the lease papers. He was not hearing and did not want to hear or address my complaints directly. Don't let them push you around and don't let them pressure you. All the other reviews speak highly but they have not checked their papers! On leases, there is a period of free maintenance. Look at your leasing papers. You are paying for it. You pay another 2 extra charges. Look at your papers. You are focusing on the monthly amount but look at your papers to see the additional charges. And you know they turned around and got that brake line in the Prius repaired for nothing and then turned around and sold it for $8,000 when they gave me $2000 on the trade in. DISGUSTING They don't know their stock. They don't stand behind their mail advertisements. Their people are pushy and can't make decisions on their own. They are delivery clerks. I am stuck but I have entertained dropping off the car and walking away for the abuse they caused me. More

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Toyota Exprience This is my 3rd lease with Toyota of Orlando since 2012. Very satisfied with the whole car leasing process. Betheny Prince made the final step ( paper This is my 3rd lease with Toyota of Orlando since 2012. Very satisfied with the whole car leasing process. Betheny Prince made the final step ( paper work ) a smooth transition. More

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New camry Wonderful experience with Bethany and jerry son, I do recommend both for the kindness, knowledge and efficient the way they do business and I am very Wonderful experience with Bethany and jerry son, I do recommend both for the kindness, knowledge and efficient the way they do business and I am very excited to drive my new car More

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An Amazing Experience! Today we had a great experience with all the people we made contact with inckuding - Chito, Jerry & Bethany. They all made the Purchasing of our new Today we had a great experience with all the people we made contact with inckuding - Chito, Jerry & Bethany. They all made the Purchasing of our new vehicle a Very Pleasant Experience. I will definitely Recommend your Company to others. Happy Thanksgiving Toyota of Orlando. More

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Great car buying experience Scotty Bumbalough, Jaun Florentine and Betheny Prince were all very helpful and made my car buying experience better than I am used to getting at othe Scotty Bumbalough, Jaun Florentine and Betheny Prince were all very helpful and made my car buying experience better than I am used to getting at other dealerships. They all helped with an issue that would have been a problem at any other dealer ship. The whole team worked with me to solve me issue. I have been recommending this dealership since a purchased mt Sequioa. More

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New car It was a pleasure being greeted by Anthony upon arrival who took us for a test drive and provided us with excellent service. We were then taken to Fre It was a pleasure being greeted by Anthony upon arrival who took us for a test drive and provided us with excellent service. We were then taken to Fred who was exceptional providing us with financial services. Betheny and Edwardo completed our experience with exceptional service also. Overall the service was exceptional More

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Anew rav4 Vernon and Lee and Bethany all great and fun people with good customer interaction. . New hybrid which is new experience. We would greatly recommend Vernon and Lee and Bethany all great and fun people with good customer interaction. . New hybrid which is new experience. We would greatly recommend this Toyota dealership. More

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Dishonest Staff On October 14, 2017, my uncle MB went to Toyota of Orlando (3575 Vineland Road, Orlando, FL) to start his car shopping quest. My uncle ended up test d On October 14, 2017, my uncle MB went to Toyota of Orlando (3575 Vineland Road, Orlando, FL) to start his car shopping quest. My uncle ended up test driving a 2017 Rav4 and like the vehicle. The asking price was $21,995. My uncle negotiated the price down to $21,495. My uncle traded in his old Honda Accord which he was given $400 for and put $2000 as a down payment. My uncle ended doing the financing the same day. A week later my uncle decided that he wanted to pay the vehicle off. When my uncle pulled out the contract he realized that the amount he had agreed to with the salesmen wasn’t the amount that was in the sales contract. My uncle made the mistake of not wearing his glasses and actually believed that the financing rep was being honest with him. My uncle is from Haiti with no education and doesn’t write nor read in any language. My uncle quickly brought the contract to me to further review. In reviewing the paper work, I notice they had a $399 SUV mat that my uncle never requested or agreed to. On October 21st my uncle returned back to the dealership to speak to the salesman supervisor, Kyle Carter. Kyle said there was nothing that can be done. Kyle told my uncle that the $500 that they agreed to take off the purchase price was taken off through the finance of the vehicle. (Which doesn’t make sense). My uncle told Kyle that he had never agreed to pay almost $400 for some mats. My uncle was also over charged on the tag transfer fee by $200. At the end of the conversation Kyle said that there was nothing that he could do for my uncle. While at the dealership my uncle called me while speaking with Kyle. I asked my uncle to put me on the phone with Kyle. Kyle indicated “he was busy and didn’t have time to talk”. I hung up and ended calling the dealership back to request to speak with Kyle’s supervisor. I was transferred to someone in the same position as Kyle who ended putting Kyle on the phone. Kyle tried to explain to me that my uncle had agreed to paying $399 for the mats and even wrote mat on the contract. I informed Kyle that my uncle cannot read nor write in any language so how was he able to write the word “mat”. Kyle had no response other then he just did. I then indicate to Kyle that I felt due to my uncles language barrier and him being illiterate he had been taken advantage of. On October 27th, I went to the dealership to speak with Kyle’s boss, Yanni. I explained the situation to him. Yanni indicated he would get with the accounting department to review the deal and follow up with me either Monday, October 30th or Tuesday the 31st. On Tuesday the 31st I received a call from Customer Service Supervisor, Cynthia. Cynthia indicate that Yanni had her to give me a call and that there was nothing they could do to reverse the deal. I explained to Cynthia the frustration of my uncle being taken advantage of and all she did was apologize the entire time. My uncle works super hard to provide for his family and it truly breaks my heart to know that he was ripped off by these folks. And the worst part is that none of these people especially Kyle has any remorse for what they did to him. People like this will continue to display low morals and continue to take advantage of people as long as we the consumer allow them too. I would and will recommend that any buy from this dealership as they have shown they have no problem with being dishonest. More

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fast and excellent everthing was completely fast, waiting room is confortable. Excellent service and fast response in maintenance. Very impressed about attention and exp everthing was completely fast, waiting room is confortable. Excellent service and fast response in maintenance. Very impressed about attention and explanation of the employee of toyota Orlando More

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