Cynthia Tena
Cynthia Tena at Advantage Chevrolet of Hodgkins
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Cynthia Tena | Page 2

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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3.9
62 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

62 Reviews

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62 Reviews of Cynthia Tena

November 02, 2023

Dealership Rating
Employee Rating

The staff is always professional, kind and courteous. I’ve never had a bad experience at Advantage Chevrolet. More

by jeffmancilla.jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2023

Advantage Chevrolet of Hodgkins responded

Jeff, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 25, 2023

Dealership Rating
Employee Rating

The whole experience was a nightmare and continues to be a nightmare as my car was damaged during the process. The whole saga would take forever to explain. It’s never ending and now I have to bring it in a More

by cindyt53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Julia Harskey, Felipe Alfaro

Oct 29, 2023

Advantage Chevrolet of Hodgkins responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 17, 2023

Dealership Rating
Employee Rating

Ever since 2020 when I bought my 2013 Chevy Cruze I have been having my car inspected and oil was changed every 3 months. Have been very happy with the service department. More

by stereogary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2023

Advantage Chevrolet of Hodgkins responded

Gary thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 17, 2023

Dealership Rating
Employee Rating

Super bad experience, my transmission is still bad, they broke my antenna, a car cover, scratched my hood, discarded used tires (with a discount for 4 others). I don't know what is happening in my truck, or More

by ardhiyas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Felipe Alfaro

Oct 17, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us, Ardhiyas. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 12, 2023

Dealership Rating
Employee Rating

Cynthia did not follow up with my concern as promised. I did not receive a call on Tuesday. There are paint chips missing on the hood of my car after service. More

by CHANTAE_CASTILE
Service Communication
Recommend Dealer
No

Other Employees Tagged: Felipe Alfaro

Oct 13, 2023

Advantage Chevrolet of Hodgkins responded

Chantae, we appreciate learning about your experience at our dealership. My number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 11, 2023

Dealership Rating
Employee Rating

Cynthia outstanding, her service level is fabulous I will recommend friends and family to Advantage More

by M Huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cynthia Tena

Oct 12, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Advantage Chevrolet of Hodgkins satisfied. I am very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and we hope you continue to trust us with your vehicle! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 11, 2023

Dealership Rating
Employee Rating

Brought my car in to fix the locking mechanism truck 33 days then I had another problem with the locking mechanism hitting the top that took another 30 days had the car in the shop about 2 1/2 months More

by jkubistal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Oct 12, 2023

Advantage Chevrolet of Hodgkins responded

Your feedback is important to us, and I'd like to hear more about your visit to our Service Department. Please contact me at your convenience, so we can discuss your experience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 09, 2023

Dealership Rating
Employee Rating

Customer was terrible, my car was not ready upon my arrival, pick up and drop was late! More

by miss_sdixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2023

Advantage Chevrolet of Hodgkins responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. I would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact me directly at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

October 04, 2023

Dealership Rating
Employee Rating

They mess up my radio my Apple car play does not work and . My OnStar does not work due to these xxxxxxxx. More

by Sharpiegirl1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Felipe Alfaro

October 02, 2023

Dealership Rating
Employee Rating

Thank you for taking care of my situation in a timely manner, I know my situation was out of others hands but I appreciate the help I received throughout this inconvenience. More

by gzeus1ism
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Oct 05, 2023

Advantage Chevrolet of Hodgkins responded

I am so glad we could take care of all of your needs at Advantage Chevrolet of Hodgkins. Thank you for giving this feedback; I will be sure to share it with the team! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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