Cyndy Morales
Cyndy Morales at Keffer Chrysler Jeep Dodge Ram
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Cyndy Morales

Finance Manager

Keffer Chrysler Jeep Dodge Ram

8214 E Independence Boulevard
Charlotte, NC 28227

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4.4
7 Reviews

BIRTHPLACE: SANTA MARIA, CA PERVIOUS OCCUPATION: FINANCE MANAGER HOBBIES: MY KIDS/FAMILY, SHOPPING & RELAXING FAVORITE THING ABOUT WORKING AT KEFFER CDJR: COLLABRATIVE ENVIROMENT, LEARN & GROW, COMPANY CULTURE, GREAT EXPECTATIONS FAVORITE MOVIE(S): WRONG MISSY, 50 FIRST DATES & CHIC FLIC MOVIES

Dealership Experience

3 yrs, 4 mos

Industry Experience

13 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.4

7 Reviews

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7 Reviews of Cyndy Morales

March 18, 2024

Dealership Rating
Employee Rating

Great service and no pressure sales team, and working with Finance was easy (thanks Cyndy). More

by Lewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2024

Keffer Chrysler Jeep Dodge Ram responded

Thank you so much, Lewis, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Smith | Customer Relations Director | 704-409-2613

March 05, 2024

Dealership Rating
Employee Rating

The whole experience was terrific. I called that morning. Talk to Hugo, he returned my phone call within 15 minutes with a price. I drove down there. They had the truck ready. He was v More

by garybank73
Recommend Dealer
Yes

Other Employees Tagged: Hugo Calderon

Mar 08, 2024

Keffer Chrysler Jeep Dodge Ram responded

We really appreciate the kind recommendation, Gary. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, Robert Smith | Customer Relations Director | 980-304-1920

February 23, 2024

Dealership Rating
Employee Rating

Called to dealership, Lauren was super helpful. Gave me great customer service and was able to get everything resolved. More

by Alice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lauren Michaud

Feb 28, 2024

Keffer Chrysler Jeep Dodge Ram responded

Thanks for your outstanding review, Alice! I'm very happy to hear that Lauren was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Rick Trinkl | General Manager | 980-304-1918

February 23, 2024

Dealership Rating
Employee Rating

They do a great job, they communicated with me on all the timelines of when I should expect things to be done and processed. I was impressed by their customer service skills also, they were nice and I needed More

by BrandonM.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerenal Washington, Lauren Michaud , Jacob Cowen

Feb 27, 2024

Keffer Chrysler Jeep Dodge Ram responded

We appreciate your input, Brandon. I'm glad to hear that you are consistently impressed with the service we offer here at Keffer Chrysler Jeep Dodge. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Rick Trinkl | General Manager | 980-304-1918

February 22, 2024

Dealership Rating
Employee Rating

Thank you Robert Smith and your team for all the support and work helping me get the car if my dreams. Everyone was nice and helpful. More

by Terry977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2024

Keffer Chrysler Jeep Dodge Ram responded

Terry, I am ecstatic to hear you were able to purchase your new car! At Keffer Chrysler Jeep Dodge, we are always here to make your dreams come true and will be here to help when it’s time for service on your car. Take care! Sincerely, Rick Trinkl | General Manager | 980-304-1918

February 21, 2024

Dealership Rating
Employee Rating

During detail, someone damaged top of jeep causing top to have to be repainted. Large spot of paint through top coat was gone. When arrived to get vechile after painting, no one could find it or the keys. Wh More

by JasonandSusan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: James Mitchell , Nate

Feb 21, 2024

Keffer Chrysler Jeep Dodge Ram responded

Dear JasonandSusan, Thank you for bringing your concerns to our attention. We deeply apologize for the multiple inconveniences and frustrations you encountered during your recent visit to our dealership. Your feedback is invaluable to us as we continuously strive to improve our service and ensure customer satisfaction. We are under new management and can assure you these issues will not happen again. Please know that we have taken your feedback seriously and have/are implementing measures to prevent issues as such from occurring in the future. We understand your frustration and hope for the opportunity to regain your trust. Sincerely, Robert Smith Customer Relations Director Keffer Chrysler Jeep Dodge Ram 704.409.2613

Feb 21, 2024

JasonandSusan responded

Please note that these issues were ongoing after your new management had taken over. So that is not a solution or a fix to any of the recent issues. I hope that you can work to fix ALL of your issues within the dealership. It seems that one person in particular is ripping people off by adding hidden costs during financing. Your only asset at the entire place is James, the knowledgable and personable salesman. This has been the worst car buying experience ever!

February 02, 2024

Dealership Rating
Employee Rating

Ritchie and Cindy helped me and work hard foe to buy my truck. Thanks guys for the excellent work you did for me. More

by Orlando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richie Carter

Feb 06, 2024

Keffer Chrysler Jeep Dodge Ram responded

Thanks for your outstanding review, Orlando! I'm very happy to hear that Ritchie and Cindy were of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Rick Trinkl | General Manager | 980-304-1918

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