Cuong Nguyen

My spouse and I were in the market for our 16-year-old daughter's first car, and after extensive online research, we identified a potential vehicle at Jeff Haas Mazda - a used 2020 Ford Escape SE with 39, daughter's first car, and after extensive online research, we identified a potential vehicle at Jeff Haas Mazda - a used 2020 Ford Escape SE with 39,512 miles. Excited, I filled out an online form to gather more information. On the morning of 1/8/2024, a dealership representative contacted me via phone to confirm my interest, placing me on hold briefly to check the vehicle's availability on the lot. Once confirmed, I was scheduled for a same-day 6 pm appointment (1/8/2024) with a Used Car Sales Consultant named Brooklynn McGlothin, who promptly reached out via email and text to confirm our meeting. However, on the appointed evening, battling terrible weather and traffic, my wife and I made the 1.5-hour journey to Jeff Haas Mazda, arriving shortly after 6 pm. To our surprise, Cuong Nguyen welcomed us, explaining that Brooklynn had just left and he would be assisting us. Seated at his desk, he swiftly requested my ID but was momentarily called away by another staff member. After a brief wait, Cuong returned with my ID and delivered unfortunate news – the car we came to see had a "click click" noise when opening and closing the door. In an attempt to remedy the situation, Cuong showcased "similar" vehicles on the lot, all priced $6,000 higher. Despite expressing our specific interest in the initially identified car, Cuong went to get the keys. Upon his return, he shared additional disappointing news - the car was no longer available. Allegedly, it had been sent to Ford earlier that day for servicing, but they deemed it irreparable, sending it to auction. Questioning the authenticity of these claims, especially given the challenging storm conditions, we confronted the dealership about what appeared to be inappropriate business practices and an attempted bait-and-switch. Frustrated and disappointed, we left. The overall experience at Jeff Haas Mazda left us with an unsettling vibe from the beginning. As cash buyers seeking our child's first car, I was dismayed by the entire encounter. Upon reaching home, I discovered that Brooklynn McGlothin was not listed in the employee directory on the dealer's website, raising further concerns about the transparency of their operations. More

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Service Extraordinaire I have waited for a while to comment on this dealership. I bought my first Mazda from Jeff Haas 3 plus years ago. It is easy to say good things durin I have waited for a while to comment on this dealership. I bought my first Mazda from Jeff Haas 3 plus years ago. It is easy to say good things during the new car "honeymoon" period. I am here now to give this dealer ship and especially its service department the highest marks in Support and Service. Kudos to Cynthia, Keith and their support. My Mazda is still a marvelous ride to now, the 92K mile mark, and even though this past week, what would have been the gravest of problems, this Service department has kept me on the road and exceeded my expectations at every turn. Know that a car can be purchased anywhere, but if you want excellent vehicle value, support, and service give Jeff Haas the opportunity to serve you and meet your needs. More

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Excellent customer service experience!! This is my 2nd time dealing with Cuong! He's got the customer-centric touch to customer service and sure knows how to salvage a bad situation and put This is my 2nd time dealing with Cuong! He's got the customer-centric touch to customer service and sure knows how to salvage a bad situation and put a smile on my face; and I will never forget him. Whenever I get to Jeff Haas and Cuong is busy with other clients, I choose to wait patiently for him to attend to me. For me, Cuong is the only reason I keep coming back to Jeff Haas. Thank you Cuong for your excellent customer service to me; and keep up the good work!! Helen. More

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Quick and easy transaction. From start to finish my salesman, Cuong Nguyen was amazing! Because he was so friendly and knowledgeable, it helped make the purchasing of my vehic From start to finish my salesman, Cuong Nguyen was amazing! Because he was so friendly and knowledgeable, it helped make the purchasing of my vehicle go by quick and smooth. I will definitely buy my next vehicle from Jeff Haas Mazda and ask for Cuong Nguyen. More

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Amazing dealership Mr. Cuong was so helpful and funny! He wasn’t pushy at all, he worked with me.. I love my new car! Everyone greeted me and helped so much. I will be g Mr. Cuong was so helpful and funny! He wasn’t pushy at all, he worked with me.. I love my new car! Everyone greeted me and helped so much. I will be going back. More

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Great experience first off y’all have an awesome staff over there, but thanks to Coung Nyguen for all his help, he made it quick and simple, answered all my questions first off y’all have an awesome staff over there, but thanks to Coung Nyguen for all his help, he made it quick and simple, answered all my questions and kept it very professional! More

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Great experience Awesome staff and great prices! Cuong Nguyen was so helpful and made us feel at ease! The buying process couldn’t have gone any smoother. Definitely r Awesome staff and great prices! Cuong Nguyen was so helpful and made us feel at ease! The buying process couldn’t have gone any smoother. Definitely recommend Jeff haas Mazda for your car buying needs! More

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