Crystal Chavez | Page 27

Happy Traverse Owners Our story started on a Saturday morning when my wife and I saw a vehicle that fit our needs on Phillip's website. Just a bit of background, I have be Our story started on a Saturday morning when my wife and I saw a vehicle that fit our needs on Phillip's website. Just a bit of background, I have been perusing Phillip's website for years after a great internet sales representative, Christine Delvecchio put me on their mailing list (it says a lot that they keep good people, and even promote them!). I started a chat on the Phillip's website with Crystal Chavez and asked a few basic questions which she answered immediately. After establishing an internet price with Crystal and Kevin Dorsey we made the two hour drive from our city to Phillip's of Lansing and arrived about 4:30. Upon our arrival, we were greeted by Shawn Breish who took us on a test drive and answered all of our questions. After agreeing to financing terms, we met Henry King who explained our various optional extras. We ordered a cargo cover from him (unfortunately it wasn't in stock but he had it by Monday, shipped it to us that day, and it arrived at our house on Tuesday). Our final visit was with Tom Kernagis, who used Phillip's super sophisticated cool built-in-desk-top computer to walk us through our extended warranty options and gave us all our documentation on a hard to miss key-shaped thumb drive (thank you, I will always know what is on that thumb-drive just by looking at it). By this time, our new vehicle was detailed and new plates installed, our trade-in appraised and its old plates removed. We were on the road by about 7:30. From the moment I chatted with Crystal, to the last handshake with Shawn (who by the way had already stayed after work about an hour and a half to make sure we were satisfied), the whole process was smooth, quick, and painless. We were thrilled with our car buying experience, and would recommend Phillip's and our entire team of employees without reservation. More

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Awesome Team Phil was the best. He took his time and helped me find the best vehicle and financing. The entire team from internet sales til the time I arrived were Phil was the best. He took his time and helped me find the best vehicle and financing. The entire team from internet sales til the time I arrived were very thorough and nice. I've been to many dealerships that would rush you in and out. I appreciate this team. More

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Hidden Gem This experience was one of the best I’ve had in a car dealership! What I loved is that I didn’t spend over 3hrs there, the friendly service & making s This experience was one of the best I’ve had in a car dealership! What I loved is that I didn’t spend over 3hrs there, the friendly service & making sure I understood everything going on! Thanks guys & we’ll be back! More

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New customer I previously was a Homewood Chevy customer and was reluctant to come to Phillip's. The young lady Crystal in the phone department was very good and co I previously was a Homewood Chevy customer and was reluctant to come to Phillip's. The young lady Crystal in the phone department was very good and convinced me to come in....Well I am glad I did! Troy Ivory was my salesman and he was absolutely great!! So with that being said, Phillips Chevrolet now has a new customer! More

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New Tahoe These guys were all around good to us. Kind understanding patient and offered good options. I would definitely recommend other people to you guys. The These guys were all around good to us. Kind understanding patient and offered good options. I would definitely recommend other people to you guys. The service was great, the respect was awesome and wee were able to make the deal. More

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Great My experience was great. I felt relaxed and comfortable. Everyone was friendly and detailed. My salesperson Mr. Johnson was a very big help in helping My experience was great. I felt relaxed and comfortable. Everyone was friendly and detailed. My salesperson Mr. Johnson was a very big help in helping me purchase my car. I would recommend my friends. More

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Low credit score opportunity. I was unable to receive financing from other dealers. I now have the opportunity to rebuild my credit while driving a new car within my budget. I was unable to receive financing from other dealers. I now have the opportunity to rebuild my credit while driving a new car within my budget. More

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Success Knowing that I had worked hard on getting my credit and my life back on a good path where I wouldn’t need help with a co-signer. Knowing that I had worked hard on getting my credit and my life back on a good path where I wouldn’t need help with a co-signer. More

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Fabulous!!! Everyone was so nice and helpful!! Antonio Soria was a pleasure to work. He went above and beyond to help me out. David Besser took very good care of Everyone was so nice and helpful!! Antonio Soria was a pleasure to work. He went above and beyond to help me out. David Besser took very good care of looking over my car in the back. Thanks so much my new car!!! Will tell everyone to come here! More

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