Cowboy Robert Goodman | Page 9

The customer service is top notch. I was greeted when I walked in the door. They found my reservation quickly and checked me in. I waited just under an hour. The services performed, I was greeted when I walked in the door. They found my reservation quickly and checked me in. I waited just under an hour. The services performed, although routine, were explained to me. They thanked me for the business and were helpful in finding my car. More

by ksd00a Verified Customer Verified Customer

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Polite and friendly staff with quick service. Addressed my current needs. No issues with anything. Addressed my current needs. No issues with anything. More

by MILLER_RUSSELL Verified Customer Verified Customer

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My 2022 Bronco had a recall. I called the dealership and Cowboy helped me from start to finish. He ordered the part on a Wednesday and had it by that Friday. He promptly called m I called the dealership and Cowboy helped me from start to finish. He ordered the part on a Wednesday and had it by that Friday. He promptly called me back to let me know the part arrived and scheduled me to come in that Monday morning so the part could be replaced. I dropped the car off Monday morning at 7:15am and he called me back at 9am to let me know my car was finished and ready to be picked up. This was the BEST experience I’ve ever had with a recall and customer service from a dealership. I truly appreciate how helpful Cowboy was and commend his excellent customer service! Mac Haik Georgetown is lucky to have such a caring employee. I’ll definitely go back for all my car needs to this location. More

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It took awhile but they were super busy but thankfully accommodated for my vehicle. This was great accommodated for my vehicle. This was great More

by JOSUE Verified Customer Verified Customer

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All services were performed as required, and vehicle was returned on time (as promised). Much appreciated. returned on time (as promised). Much appreciated. More

by gbutler4 Verified Customer Verified Customer

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I went in for an oil change, tire rotation, etc. plus a brake problem. The brake pedal went almost all the way to the floor when activated. This was verified by the service advisor and others. After plus a brake problem. The brake pedal went almost all the way to the floor when activated. This was verified by the service advisor and others. After the oil change the brake problem disappeared and after much work attempting to duplicate the problem it did not reappear. I'm very pleased that they didn't replace something that may have not been needed! My only complaint, and it's minor, is that they did not replace the windshield sticker that tells me when my next oil change is due! I'm very pleased with the service at MacHeik with special thanks to "Cowboy", my service advisor, and to Patrick who was my past service advisor and currently the service center scheduler! More

by londepew Verified Customer Verified Customer

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Very helpful and finished very quickly. They communicated very well on what the problem was. They communicated very well on what the problem was. More

by JAMESG7 Verified Customer Verified Customer

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My visit to the service department was fast, everyone was friendly and professional. I highly recommend Mack Haik service department. friendly and professional. I highly recommend Mack Haik service department. More

by BRANDYDAMRON425 Verified Customer Verified Customer

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The staff is very knowledgeable, considerate, and demonstrates respect for the customer. The work is always completed on time and communicates promptly. demonstrates respect for the customer. The work is always completed on time and communicates promptly. More

by TENAVICKAS Verified Customer Verified Customer

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Everything was great from my welcome and updates from my service advisor to the car delivery. service advisor to the car delivery. More

by MANDIEPEEL Verified Customer Verified Customer

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