Colleen Wright | Page 2

This was my first service since buying out my lease and not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me abo not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me about all the things included in the service for that day. I asked him to verify the price for today’s service because the email reminder I received said it would be $99.99. He informed me that with everything I needed it would be $889.99. I told him that I was not paying over $800 for an oil change and would take it somewhere else if that was the case. He then got indignant and rude saying he was trying to do me a favor adding on these “required” maintenance items and that I was free to decline them at my own risk. When I said I would decline the extra services he then asked me what my name was and if I had made an appointment. I thought he would had had that information from scanning the key fob and he seemed to know I had an appointment until I declined the extra service. When I pointed this out he then started typing on his computer saying that he needed to see if I qualified for “valued customer” status to make sure I was eligible for the 99.99 oil change. Luckily, I had kept the email confirming the appointment and the price. I know that when I have the oil changed at this dealership that I am paying a premium so I do not care to be talked down to or treated so badly by a sales representative. I have purchased or leased 5 vehicles from this dealership over the years but I can say at this moment there will not be another. More

by RLCONATSER1191 Verified Customer Verified Customer

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My car was not starting and other features were not working during a 5 day stretch. Service guy could not care less. Not an I'm sorry or anything. Just we'll check it out. Poor service. Not the usual h working during a 5 day stretch. Service guy could not care less. Not an I'm sorry or anything. Just we'll check it out. Poor service. Not the usual here. Never had this service advisor before. More

by 098765 Verified Customer Verified Customer

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In the over fourteen years of service that I have been with Orland Park they have been fantastic. with Orland Park they have been fantastic. More

by Dwight E Mobley Verified Customer Verified Customer

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Traded my 2023 X5, it was quick and easy. Great pricing on my new vehicle. Everyone was happy. Most importantly, me! Great pricing on my new vehicle. Everyone was happy. Most importantly, me! More

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Great customer service. While Jason was attending to my vehicle's service, I visited with Colleen to plan my upcoming vehicle purchase. While Jason was attending to my vehicle's service, I visited with Colleen to plan my upcoming vehicle purchase. More

by DENDP Verified Customer Verified Customer

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I love driving a BMW, it's truly the Ultimate Driving Machine PLUS I adore working with the team over at Zeigler BMW, they're always on top of their game! Machine PLUS I adore working with the team over at Zeigler BMW, they're always on top of their game! More

by PAMELACORDIER Verified Customer Verified Customer

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Mr. James Hatchett is a fantastic representation of customer relations and Service. He was professional, direct, efficient and timely. I appreciate BMW having a high character individuals such as him i customer relations and Service. He was professional, direct, efficient and timely. I appreciate BMW having a high character individuals such as him in the customer service capacity. Thank you. More

by ANDRELJOHNSON Verified Customer Verified Customer

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excellent experience! Colleen delightful and pleasant No stress , no pressure Kept us posted after ordering vehicle until it was delivered Colleen delightful and pleasant No stress , no pressure Kept us posted after ordering vehicle until it was delivered More

by kathy Verified Customer Verified Customer

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This is a nice dealership. The team seems knowledgeable and are pretty friendly and accommodating. The team seems knowledgeable and are pretty friendly and accommodating. More

by GINASHARVEST81 Verified Customer Verified Customer

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the service advisor was prompt, service was quisk and the rep was knowledgeable about my vehicle and it service needs rep was knowledgeable about my vehicle and it service needs More

by JOSEPH.MOSELEY2 Verified Customer Verified Customer

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