Colleen Amirr | Page 11

My experience at DCH was incredible. From the moment Colleen answered the phone and throughout the entire sales process everybody was professional and more importantly upfront. I was not made to feel u Colleen answered the phone and throughout the entire sales process everybody was professional and more importantly upfront. I was not made to feel uncomfortable in a process that often is anything but comfortable. I talked to a number of dealers before DCH and called Colleen at 4pm in the afternoon. I arrived at the dealer that night at 8:15pm and left with my car at 9:15pm. Workers were willing to stay late and work hard to get the deal done that night knowing that i have limited time in my schedule to get back to the dealer. Everyone, top to bottom was great Thanks so much More

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We had a very good experience working with Colleen, Mark and Paul. We landed with them through the internet and they gave us an extremely competitive price and were ready to deliver the vehicle ASAP. Mark w and Paul. We landed with them through the internet and they gave us an extremely competitive price and were ready to deliver the vehicle ASAP. Mark was very courteous and helped us get a great vehicle at a good price. Thanks for helping us out find a great vehicle and for the excellent service. More

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This dealership is unethical, immoral, and unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there afte unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there after we uncovered some additional fees having to do with taxes which we agreed to and then after we sat down to sign contracts their system couldn’t process our contracts. So they said that they would work on correcting the issue and for us to come back the next day. They did not proactively call us to tell us what was going on until two days after at which point the sales person told us to come in to sign contracts under the agreed to terms. Then he called a few hours later and told us that they would not honor our agreed to price and raised it. I wish someone would have told me that I was dealing with people that don’t care about their customers and lie to them right through their teeth. More

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I wish to commend Mark, Mr. Lupo, Colleen and Aida on an outstanding job last week in the delivery of our new acura tsx. Mark had the paperwork ready for us when we arrived, the entire smooth process took outstanding job last week in the delivery of our new acura tsx. Mark had the paperwork ready for us when we arrived, the entire smooth process took less than 45 mins. It was the most stress-free new car transaction we've had in all our lifetime. They gave us a quote in writing, and stuck to it. They also gave us a credit for unused miles from our previous acura lease turn-in. We only wish all other dealerships could be like DCH Montclair Acura, as they can serve as a role model for efficiency and the best way to conduct a new car sale, as they avoid the hard sell tactics other dealers have. Again, our hats are off to this dealership, they earned our business and will do so in the future. A special thanks again to Mark and Mr. Lupo for their sincerity, kindness and their keen sense of excellent customer satisfaction. Elizabeth & Ted More

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If your looking for a reliable dealership with honest and stress feel service DCH Acura is where you need to go. I dealt with Ryan and he made my experience there comforting and enjoyable. I purchased my fir stress feel service DCH Acura is where you need to go. I dealt with Ryan and he made my experience there comforting and enjoyable. I purchased my first brand new vehicle with his help and don't have an ounce of buyer's remorse afterwards. The staff there was great I initially dealt with Collen over the phone who was very patient and plesant to speak with. She even worked on getting me a lower price without me requesting. She set up a test driving date and time and once I Came in Ryan let me enjoy myself without the pressure of having to buy anything once in his office the negotiations went smoothly and he made sure to discuss each document I was to sign and made sure I understood. He was patient and didn't once make me feel rushed so Thank you again Ryan and Collen, my next new car will definitely be with DCH Acura. More

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