Cody Skipper

Cody Skipper is the most caring with how he handles my concerns about the service of my Lexus. He prompted returning his calls and explains you what’s going on with your car. He updates you in a timely fa concerns about the service of my Lexus. He prompted returning his calls and explains you what’s going on with your car. He updates you in a timely fashion. More

Helpful 0

Report | Print

Update: The Service Manager has been working with me to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to have the mileage adjusted to the correct mileage. Called in for a multi-point inspection on a recently purchased higher miles GX 460. I wanted to know and get fixed all that it needed. I knew several things were needed like a small coolant leak and leaking struts. I wanted to make sure the vehicle was looked over well so I placed small pieces of tape on the Lexus engine bay fasteners and on other areas. I don't just trust peoples word, but hoped bringing it to the Lexus dealership would be a better experience. While at the dealership I decided to go with a full 150K mile service as it just made sense to. Their were a few items I requested not to have done such as the oil change (just did my own a week prior). When I got home, I checked under the hood and was very disappointed to see my taped areas undisturbed. The service receipt only listed 1. brake fluid, 2. fuel and oil additives, 3. a "complementary" car wash, and 4. a "complementary" multi-point inspection. It also said 150k service at the top. I called my service rep, Cody, to talk about my concern that my vehicle was not serviced. He talked about how I was only charged for what was on the receipt. That would mean I paid $330 for a brake bleed and the engine additives (like $10 each at Autozone). Worse I found my brake reservoir still taped... I was told they fill the brakes through a different way. This could be true from what I have read, but my trust in the service still is not high. I then found my mileage was listed as 192K miles. All this has made me very skeptical that anything was actually done on my vehicle. When I asked about the inspection I was told that everything looks good (remember that I know I have a coolant leak somewhere, and leaky struts). Cody the service rep told me he would send me over the notes from the tech. It never came and I called back for 5 day and he sent me to voicemail without reaching back out to me. After another week I called Lexus of America. After a month from all this I got an email from the service manager. He said he was asked to send me over something. That something was a list of what is included in the 150K mile service. I told him I was not looking for what the recommended service items were but the notes from my original service and getting my concerns fixed. I don't know if I can trust the service center to make this right, but the service manager did ask if I wanted to go back over anything I felt they didn't do. I really hope this can be rectified. I am going to need to buy parts and have repairs done. I don't want to have to drive down to Atlanta because I can't trust this operation. I did not feel the "Lexus" experience but I sure did have a "unforgettable experience". More

Helpful 0

Report | Print

Great service. They helped find a decent interest rate. I got the car I was looking for They helped find a decent interest rate. I got the car I was looking for More

Helpful 0

Report | Print