Overall, my service visit was good. Although Cody Gagnon
offered to have my DEF tank topped off during the service, it was not done. For whatever reason, DEF is not in stock at most typical retail outlets,
offered to have my DEF tank topped off during the service, it was not done. For whatever reason, DEF is not in stock at most typical retail outlets, and I was getting low. The total process took substantially longer than Cody estimated - which was due to the technician trying to figure out how to change the HOME address in my GPS system. Turns out it needed to be changed in my Android Auto link on my phone not in the onboard system. Would have appreciated having Cody or the technician updating me as the estimated time passed. I understand Cody is somewhat new and is still navigating the Crown system, so hopefully things will get better with time.
Finally, adjusting the seat and steering wheel position really should not be necessary. It is a frustrating inconvenience to adjust it back when the vehicle is returned. I don't understand the reason for adjusting the positions to move my vehicle a hundred feet or so.
More
by Phil
Good customer service from Cody. Assisted my husband and
I from start to finish with no problems.
I from start to finish with no problems.
More
by Christie Morris
Dec 06, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Christie,
Thank you for sharing the positive experience you had with Cody! Providing top-notch service is so important to us, and we are so glad that his efforts met your satisfaction! It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service. Safe travels!
My husband brought our jeeo in due to having bigger
wheels put in to make everything work right again. The test and fixing it took less than an hour. Very pleased
wheels put in to make everything work right again. The test and fixing it took less than an hour. Very pleased
More
by Kdjxix
Dec 06, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Thank you for your 5-star rating! We are so glad that our team could get your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Excellent work. I was kept up to date on all repairs.
Quick turn around. Highly recommended!
Quick turn around. Highly recommended!
More
by Anonymous
Nov 29, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Thank you so much for your excellent review! Providing thorough and efficient service is so important to us, and we are so glad that our efforts could meet your satisfaction. It is an honor to have earned your high recommendation! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Crown is good at selling you a new or used vehicle but
they do not backup the promises in their sales pitch.
they do not backup the promises in their sales pitch.
More
by Mlb11668
Other Employees Tagged:
Ken Nichols
Nov 18, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Mlb11668
Thank you for taking the time to write your review, and for bringing this matter to our attention. It is always our intention for our customers to have a great experience in our service department and we sincerely apologize that you feel that your experience was not satisfactory. Unfortunately, with the name used on your review, we are unable to identify your records, but we would welcome the opportunity to discuss your review in more detail. Would you kindly call me at the dealership on 423-591-6868 ext. 5810 or by email at knichols@crowncars.com at your earliest convenience please?
Sincerely,
Ken Nichols, General Manager
Nov 18, 2021 -
Mlb11668 responded
We have called you Mr. Nichols, several times and you have yet to call back. You can call me at 423 309 6418. We are on record. Ian sold us the truck. I dont know why you said what you did about not finding out records 🙄 We will see if you call back
Nov 22, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Mlb11668
Thank you for providing us with a good contact number, and for taking Brandon’s call earlier. I’m pleased we were able to discuss your concerns. As he explained, unfortunately, we have a very limited number of service loaners due to the widely publicized inventory shortages.
We therefore have to limit loaner vehicles to warranty repairs unless there’s extenuating circumstances. I apologize I have been unavailable due to ongoing medical issues the last 10 days . If I can be of any assistance to you in future please don’t hesitate to contact me directly at the dealership.
Ken Nicholas General Manager
Nov 22, 2021 -
Mlb11668 responded
Mr. Nichols, you had a good contact number and you never would call us back after multiple messages. Brandon was very nice and wasnt aware of how we were lied to. Now, as far as loaner car, there is no excuses for this. You could have helped us and your employee lied and said we could have one and it did not happen. We were taken care of by Harbin Ford and we are grateful for them. You costed us money bc we had to pay deductible bc you would not fix our truck. I am sorry your having medical issues though. I will pray for you but you and your service dept will have to answer for how we were treated. Happy Thanksgiving Mrs Nichols
Dec 02, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Thank you for your comments, and I especially appreciate your prayers. As you know your name on the review is Mlb11668, which initially kept us from knowing your identity. I’m sincerely sorry you were inconvenienced and I think we will agree to disagree on the calls since I would have returned your call if your message made it to my voice mail. Also, I would like to compensate you for your rental car vehicle up to a three days which as I explained we were unable to provide.
If you would call me at 423 591 6868 ext 5810, or email at knichols@crowncars.com , to provide me with your alternate transportation information.
We do care very much about you as a customer, and we are intolerant of any false promises in our customer service,
Respectfully,
Ken Nichols
Always great people and nice smiles. Friendly and they
get the job done. Always glad to use them.
get the job done. Always glad to use them.
More
by Kasey
Nov 15, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Kasey,
Thank you so much for your excellent review! Providing quality and efficient service is so important to us, and we are so glad that our efforts could consistently meet your satisfaction. It is our pleasure to serve you. We hope that you continue to choose us for all of your future automotive needs. Safe travels!
I purchased my vehicle from Crown over 6 year ago and I
remain a faithful customer. Cody Gagnon is an asset to your company.
remain a faithful customer. Cody Gagnon is an asset to your company.
More
by vickie.smith
Nov 01, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
Vickie,
Thank you so much for your excellent review! We are thrilled that Cody and the team could consistently provide you with the 5-star service that you so much deserve! It is an honor to have your confidence and loyalty, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Safe travels!
Spoke with Cody Cagnon dropped my Jeep Wrangler off on
Wednsday afternoon . They diagnosed the problem on Thursday had it ready to go on Friday. Great job
Wednsday afternoon . They diagnosed the problem on Thursday had it ready to go on Friday. Great job
More
by John
Oct 25, 2021 -
Crown Chrysler Dodge Jeep Ram of Chattanooga responded
John,
Thank you so much for your wonderful review! Providing quality and efficient service is always our goal, and we are glad that Cody's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Oct 26, 2021 -
John responded
Thanks I will
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Helpful 
