Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Clay Stottlemyre
73 Reviews
73 Reviews of Clay Stottlemyre
September 11, 2018
The guy i worked with was not friendly Went in for services and the guy I worked with was very unfriendly and seemed like he didn't want to work with me. He tried to deny my coupon and only Went in for services and the guy I worked with was very unfriendly and seemed like he didn't want to work with me. He tried to deny my coupon and only applied after I asked to speak to a manager. The guy's who worked on my car did a great job, but Clay made it a very bad experience! More
by active21
Verified Customer
Helpful 
September 08, 2018
Go See Clay Since buying our Lexus vehicles, we have been using Machens Toyota whenever possible. Clay takes good care of us and doesn’t try to upsell us for unne Since buying our Lexus vehicles, we have been using Machens Toyota whenever possible. Clay takes good care of us and doesn’t try to upsell us for unnecessary repairs. Our experience with Clay and Machens Toyota service has been a very positive one. More
by DJ
September 07, 2018
Regular maintanance The dealership did a great job getting me signed in. They even got my car done before my ride could pick me up. Car wash and all. Very pleased with The dealership did a great job getting me signed in. They even got my car done before my ride could pick me up. Car wash and all. Very pleased with the service. More
by ScottV
August 21, 2018
20,000 mile scheduled maintenance Easy and timely appointment for maintenance. Clay Stottlemyre always keeps me informed and always seems eager to assist. Appreciate the drinks and sna Easy and timely appointment for maintenance. Clay Stottlemyre always keeps me informed and always seems eager to assist. Appreciate the drinks and snacks while waiting. My Sequoia is my first Toyota and I have loved it from day one. More
by JULFITCH
August 21, 2018
Awesome customer service! I dropped in because I had an issue with one of my tires and they were able to help me right away without an appointment. The staff are always friend I dropped in because I had an issue with one of my tires and they were able to help me right away without an appointment. The staff are always friendly and professional. More
by LNICH57
August 18, 2018
Bad customer service The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle an The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle and missed one of them because they didn't make it known they were taking anyone. I ended having a co-worker come get me because I'd waited over an hour. Next time I went in for an oil change to give it a second try it was less enjoyable. I felt like I was a bother and in the way. When I came to pick up my car I wasn't sure where to go so I walked up to a parts or service counter and was rudely turned away without direction on where I needed to be. I then walked over to the first person in the service area. The lady I spoke with didn't acknowledge me for at least a minute or two and when she did was not friendly. She asked for my name and told me who I should go to and pointed in a general direction to where I should go and paged the rep. The representative who was paged continued talking to the other staff members for at least 5 more minutes while I stood awkwardly not sure where or who I should expect to come. A guy who didn't work for the service department but maybe maintence pointed out who I was waiting for and was confused why she hadn't come over to serve me since he'd heard her paged minutes ago. Eventually a different guy who was not paged came up and checked me out. I did not feel valued, welcomed, or that anyone had any desire to assist me. I will not be going back even though it was where I purchased the vehicle because the whole experience was uncomfortable and frustrating. More
by CARLY K
Other Employees Tagged: Terry Pruett , Jacqueline
August 17, 2018
Sweet and Easy Great waiting room. I'm a 32 year old child in love with coke Icees. Hey, what can ya do? Good location and friendly people. Who could ask for anythin Great waiting room. I'm a 32 year old child in love with coke Icees. Hey, what can ya do? Good location and friendly people. Who could ask for anything more? More
by ColumbiaBlue
August 16, 2018
Service visit We were greeted promptly and courteously by the service representative. He listened attentively to our concerns and stated he’d be in touch. Service We were greeted promptly and courteously by the service representative. He listened attentively to our concerns and stated he’d be in touch. Service was completed within an hour and one half of dropping it off. We are very pleased with service provided. More
by reginamay629
August 15, 2018
Positive, timely I recently had a hip reacement. I was in pain and walking with a cane. "RICHARD" was the kindest, most thoughtfil person I have ever met in a servic I recently had a hip reacement. I was in pain and walking with a cane. "RICHARD" was the kindest, most thoughtfil person I have ever met in a service position. He backed my car inside and pulled out for me. He made sure my car was washed and drove me back out front. He is definitely a keeper! The service is wonderful, as well as the comfy waiting area. More
by PAMMYKS
August 12, 2018
Great people and service Clay was awesome and took very good care of the car. Service was quick, waiting area clean and comfortable. Will always go there to service all of our Clay was awesome and took very good care of the car. Service was quick, waiting area clean and comfortable. Will always go there to service all of our vehicles More
by Happy customer
