Chuck Tucker

They do not know how to sell Truck and they are not friendly for any person , I have been this dealership two times in 5 years for new car purchase and I have seen no any improvement! friendly for any person , I have been this dealership two times in 5 years for new car purchase and I have seen no any improvement! More

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For at least 3 weeks I had had an appointment to get oil changed. Got there on time and they didn't seem to be ready for my car. Took 2.5 hrs because they had to go 3 times to get the correct oil filter for changed. Got there on time and they didn't seem to be ready for my car. Took 2.5 hrs because they had to go 3 times to get the correct oil filter for my Kia Sorento. It seemed to me that since they knew I was coming, they should have had the filter on hand. But of course, I do not know all about cars, etc. They were patient with my frustration and assured me they would take care of it. Gave me 1/2 off the price & a coupon for the next visit. More

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Chuck Tucker and Preston did a great job on my new Expedition order. Five stars! Mike Moore Expedition order. Five stars! Mike Moore More

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I've bought two Mustangs from LC Ford. All my service visits to this dealer were terrible. I bought a new F-350 and didn't even consider buying it from LC Ford. visits to this dealer were terrible. I bought a new F-350 and didn't even consider buying it from LC Ford. More

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Buying my 2019 Ford Ranger dream truck Today was the day I took ownership of the new Ford Ranger I ordered approximately 6 weeks ago, and Preston Williams made the whole experience relaxed Today was the day I took ownership of the new Ford Ranger I ordered approximately 6 weeks ago, and Preston Williams made the whole experience relaxed and pleasant. This is the 3rd vehicle I have purchased from Lance Cunningham and the second time I worked with Preston. He remembers his customers, is easy going, honest and really works to get his customers the best deal. I would recommend Lance Cunningham to anyone in the market for a new or used vehicle. And when you visit their showroom, please ask for Preston, you will be glad you did. More

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Finance department Went in to buy a 2006 F-350, I already had financing with my own finance company & needed a deal sheet worked up. After 2 hours Joel & Chuck came to u Went in to buy a 2006 F-350, I already had financing with my own finance company & needed a deal sheet worked up. After 2 hours Joel & Chuck came to us & suggested they could offer better interest rates with 2 of there lenders after another 2 hours we reached a deal & signed the paperwork. After a week of having the truck got a call saying they needed more paperwork from us or the truck returned the following morning. Now there suggesting for us to go with our original finance company. There is something unethical/illegal going on there. Really bad customer service/experience. Would never return there to purchase anything. Have been dealing with Cole Fisher now, spoke with him & he promised a return call immediately (as of now no return call). Called & left voicemail & still no return call. Just a terrible experience & extremely poor customer service. More

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Dealership will NOT stand behind customer with Ford Read this before you buy, is your Ford car or truck the proverbial “Ticking Time Bomb” like mine? I have a 2016 Ford Focus purchased from Lance Cunnin Read this before you buy, is your Ford car or truck the proverbial “Ticking Time Bomb” like mine? I have a 2016 Ford Focus purchased from Lance Cunningham Ford (who has not backed us up with Ford after being a loyal cutomer of their's for the last five years and purchased two cars from them and serviced all of our other cars there) that has just had its third automatic transmission clutch installed in under 50k MILES, the second one was replaced at 24K miles. So far the clutch has a life span of 24K miles before it has to be replaced. To add insult to injury the local customer service manager for Ford a woman named Roberta Webb lied to me a few weeks back saying that Ford was going to provide 3 years of routine maintenance on the car. As long as the car was at the dealership an oil change and tire rotation was due so I told the dealer to take care of it. I go to pick up the car with the new clutch in it and get hit with the bill for the maintenance, so much for Roberta's word. I also have five calls in the last five days into her and she will not return my call, I have found Ford has a history of not getting back to customers unless they feel it is in their best interest. This car has been a lemon and the problems started from day one. Our first problem was with the remote start, the car would not hold the start settings and kept going to the default settings. It took Ford a year to fix it. Another problem we have started back the 1st week of April 2018. We have a radio that will not stay on the source setting that it was on when the car is turned off. If it is on Sirius XM when the car is turned off, when you start it again it defaults to AM or FM. After replacing the radio twice, 6 visits to the dealership that is 40 miles and a loaner they gave us to drive for two weeks Ford is clueless as to how to fix the problem. It has now been 40 WEEKS, going on 10 MONTHS since we encountered this and Ford will not even talk to me, they keep blowing me off saying they can't engineer a fix. The sad part is Ford caused the problem with a Sync firmware update. I blame myself for not diving deeper into the reliability problems of the Focus. If I had I would have found that there was a class action lawsuit against Ford for bad clutches on 2011 through 2016 Ford Fiesta and 2012 through 2016 Ford Focus equipped with Ford's Dual Clutch or "PowerShift" Transmission. Ford knew about the problem early on in 2011 and continued to sell the cars for 5 years. I had a real eye-opener when I Googled “Class action lawsuits against Ford Motor Company” some are the worst in automobile history, you should try it. The sad part is Ford will hide behind state lemon laws and will only fix cars mandated by law. In other words, if I lived in NY or CA Ford would have replaced the car. But being I live in TN and our lemon law is not as strong as other states Ford could care less they sold me a car they KNEW had a bad clutch and now have effetely told me “too bad” you are SOL. The joke has been Ford stands for Fix Or Repair Daily, Sad part is they cannot fix or repair what they have engineered and sold. It looks like the joke is on the poor slobs that trusted Ford to sell them a trustworthy vehicle More

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Easy, Breezy, Lemon Squeezee I bought a 2018 Ford Transit Connect from Lance Cunningham Ford. The model was advertised as a "deal of the decade" on the lc Ford website, and was a I bought a 2018 Ford Transit Connect from Lance Cunningham Ford. The model was advertised as a "deal of the decade" on the lc Ford website, and was about $1500 less than other similiar models at LC Ford and other Ford dealerships. Other than the standard doc fees, I purchased the vehicle for exactly the price advertised. I stopped by lc Ford 2 different times to make the purchase, and was in and out in less than 40 minutes each time. More

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This is the best car dealership I've ever been too. This is the best dealership that you'll ever visit. The staff is friendly and goes out of their way to make you feel completely comfortable with what This is the best dealership that you'll ever visit. The staff is friendly and goes out of their way to make you feel completely comfortable with what your buying and will help you make a great choice. They've helped me more than I ever expected. More

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perfect as allways It is easy and always a pleasant experience. One phone call and everything is handled. They Always go the extra mile to make sure we are happy It is easy and always a pleasant experience. One phone call and everything is handled. They Always go the extra mile to make sure we are happy More

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