Christopher Wright

They are true to their word in the service department. Very good workmanship and reasonably priced. Very good workmanship and reasonably priced. More

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Some places just have it, y’know? Chase, the manager of the service department, seems to make sure this place doesn’t just have it, but keeps it. Can’t recommend them highly enough, w Chase, the manager of the service department, seems to make sure this place doesn’t just have it, but keeps it. Can’t recommend them highly enough, which is unusual for a dealership service center. More

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Was treated with respect and kindness from everyone at BMW of Salem. They were quick and prioritized my car because I was hanging around their office. BMW of Salem. They were quick and prioritized my car because I was hanging around their office. More

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As with any dealership, some good areas some not so good. The service dept seems to be a weak link. Think the mechanics are well trained, the front end seems to need direction. In the end all was good, just The service dept seems to be a weak link. Think the mechanics are well trained, the front end seems to need direction. In the end all was good, just took some time More

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I have purchased vehicles and had my BMW’s serviced by BMW of Salem for almost 20 years. Consistently great service!! BMW of Salem for almost 20 years. Consistently great service!! More

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I have been buying vehicles at this dealership since 2003. Staff has always been friendly and informative. Service department is exceptionally and complete repairs on time. 2003. Staff has always been friendly and informative. Service department is exceptionally and complete repairs on time. More

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Best service department around. I live within 10 miles of two other BMW dealerships and choose to drive 40 miles to have BMW Salem care for my two X5s. I will always go back to BMW I live within 10 miles of two other BMW dealerships and choose to drive 40 miles to have BMW Salem care for my two X5s. I will always go back to BMW Salem for purchases and service. They don't 'panic' you about things they find and they are reasonable about prioritizing recommendations for repairs. I do miss the pre-covid days of complimentary breakfast and lunch orders for the while you wait customers! Chris Wright took care of my Volvos and BMWs for almost 20 years. More

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My experience with BMW of Salem has 2 different parts. The staff in both the service and sales department were great to work with. In fact if this was the only thing I was reviewing them on I w parts. The staff in both the service and sales department were great to work with. In fact if this was the only thing I was reviewing them on I would do 4 or even 5 stars. The issue I have is they sold me a really bad car. I was replacing a 2002 BMW 530i and I tend to keep my cars for a long time. the 530i was in an accident and totaled so I had no choice to replace it. They had the X3 2014 (6 year old car). It was very minimal and lacks most of the features you would associate with BMW. It cost less than most of the others and seemed ok. Since I got the car I have had numerous problems with it. The staff of the dealership did try to help me out with everything but there was only so much the could do on this "lemon" of a vehicle. I had the car for about 6 months. Due to COVID-19 I was driving very little, maybe 4,000 miles during the 6 month period. During that time the car had numerous water leaks in the headlights and marker lights, the computer broke and had to be reset by the service center, the drivers side door doesn't close correctly and just a bunch of little stuff like that kept going wrong. The car was sold with a 60 day "bumper to bumper" which the salesman said would cover anything during that period. The problem is it doesn't. For one thing water leaks aren't covered. To be fair the service department did deal with them - but again it isn't actually covered under the warranty that covers "everything". My big issue, and why I rate this at only 2 stars, is that they sold me what they have openly admitted is an "obsolete" car. Most of the electronics in the car were disabled because, according to service, after 6 years it is just "too old". After numerous tries by service and myself it was determined that it can't be upgraded and can't be fixed. The car was sold with bluetooth. But it turns out it only has partial bluetooth. It works with the phone for calls but doesn't support any other bluetooth functions like streaming audio. The on board electronics don't support these functions which means it lacked capabilities that my 20 year old car had. And again, you can't upgrade anything. Your stuck with what it is. And unlike many other cars you can't even change the radio. The car dealership then offered to let me "return" the car minus a "small" amount for depreciation. I attempted to do this except the "small" depreciation ended up being almost $5000. That's $5000 on a car that cost $18, so almost 1/3 of the value in 6 months???? My biggest issue with BMW of Salem is they SHOULD NOT OF SOLD AN OBSOLETE CAR in the FIRST PLACE! A lot of hassle could of been saved if they had put this thing out to pasture since it was, as they said, too old to be made to work. I'm stuck with this piece of crap for awhile. I won't take a $5000 hit on the value and of course can't trade it in elsewhere without a huge loss. I have had BMW's most of my life and after this experience I'm not sure I even want the brand again. To followup on this the car was finally returned in October after I had to threaten mediation. Then we had the next step of being hassled. I was promised a refund on my car warranty. This is required by Oregon law. The dealership promised that I'd have it in about 4 weeks. It took a number of phone calls and I didn't get the refund until the end of January of 2021. More

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Tim was very friendly, professional and was great to keep me in the loop every step of the way. He was diligent to let me know about additional recommendations the tech found as well if there was any varianc me in the loop every step of the way. He was diligent to let me know about additional recommendations the tech found as well if there was any variance in price. Thank you BMW of Salem Service Center for the great experience and keeping my vehicle safe More

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new tires Excellent service and on time work. All work was done to my satisfaction and I would definitely recommend Salem BMW to anyone wanting top service. Excellent service and on time work. All work was done to my satisfaction and I would definitely recommend Salem BMW to anyone wanting top service. More

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