Christopher Pinard

Poor customer service! If I could give Kia of Orange Park, zero stars, I would. Especially Kelton Powell. I purchased a vehicle six weeks ago. Chris P was my sales person If I could give Kia of Orange Park, zero stars, I would. Especially Kelton Powell. I purchased a vehicle six weeks ago. Chris P was my sales person and at the time my headlights didn’t work Chris and Kelton Powell assured me that they would fix it and bring it in the following Saturday which I did they had my car for over six hours just for them to tell me that it can’t be fixed and it is an electrical issue.( Per Yancy another manager) The state of Florida requires all dealership to sell cars that have working headlights so I was told to come back and speak with yancy because he was not in. Came back the following Saturday. They had my vehicle another six hours and it was not fixed this time. I spoke with Kelton Powell again and also Dennis Justice and they assured me my vehicle would be fixed a part had to be ordered and they would call me once the part was received. Two weeks went by. I never heard anything. I reached out. No response to my email and no call back. I finally spoke with someone in parts, and they told me a part was never ordered. In the meantime, I wasn’t able to speak with Kelton, Dennis or Yancey. They were never in the office supposedly. Today I finally spoke with Chris P and he goes on to say that Dennis and Yancey is no longer there and he had no idea. He then goes on to say that Kelton doesn’t recall the conversation with me and knew nothing about my headlights not working very unprofessional. They lack customer service and Kelton Powell is a liar. They sold me a faulty car and they knew it had issues with the headlights. Now they are refusing to fix it. Buyers beware especially a used car from Kia of Orange Park. More

Helpful 2

Report | Print

Everyone was helpful and pretty much help me with everything i need especially sarah and pinard everything i need especially sarah and pinard More

Helpful 0

Report | Print

Not very helpful. I qualified for a vehicle. I had 1000.00 to put down on a car but they wanted more money down. My credit wasn't bad either and i had a cosigner. They still wouldn't help me but gave 1000.00 to put down on a car but they wanted more money down. My credit wasn't bad either and i had a cosigner. They still wouldn't help me but gave me a name and number of a credit specialist to help me better my credit score. More

Helpful 1

Report | Print

I applied for financing and got a call and explained everything and was told they can get me financed, I drive all the way over 30 plus miles and was told no they can’t. Chris is a complete liar. They o everything and was told they can get me financed, I drive all the way over 30 plus miles and was told no they can’t. Chris is a complete liar. They owe me $5 in gas for driving all the way over on a lie. More

Helpful 1

Report | Print

Exelente I went to the Dealer with a car that owed more than it was worth Mr. Christopher worked with the case and I went out with a Kia Optima 2019. He t I went to the Dealer with a car that owed more than it was worth Mr. Christopher worked with the case and I went out with a Kia Optima 2019. He treated me very well and worked with my case, I went out with a new car from the dealer. More

Helpful 0

Report | Print

My Springfield Awesome experience with my third Kia Soul. Thank you Christopher Pinard for making everything great. Any one need a new come to Kia of Orange Park a Awesome experience with my third Kia Soul. Thank you Christopher Pinard for making everything great. Any one need a new come to Kia of Orange Park and see Chris he has 30 experience. He is the BEST More

Helpful 0

Report | Print

First car Christopher pinard was an awesome help with purchasing my new car. He made the process fun and interesting. Anyone looking to buy a car come to kia of Christopher pinard was an awesome help with purchasing my new car. He made the process fun and interesting. Anyone looking to buy a car come to kia of orange park and ask for CHRIS! More

Helpful 0

Report | Print

38 special Chris is awesome and was very helpful. The process quick and easy. He exceeded my expectations. And enjoying riding in my new sorento. Ask for chris p Chris is awesome and was very helpful. The process quick and easy. He exceeded my expectations. And enjoying riding in my new sorento. Ask for chris pinard. More

Helpful 0

Report | Print

New car! Chris and Scott helped me out on a brand new car! I needed a newer, more reliable car, and they were able to find a perfect fit! Thanks guys! Chris and Scott helped me out on a brand new car! I needed a newer, more reliable car, and they were able to find a perfect fit! Thanks guys! More

Helpful 0

Report | Print

The owls This is my second kia, chris made the transaction smooth and I walked away in a new Soul! Recommend him to anyone who needs one! This is my second kia, chris made the transaction smooth and I walked away in a new Soul! Recommend him to anyone who needs one! More

Helpful 0

Report | Print