Christina Cornell
Christina Cornell at Suburban Ford of Ferndale

Christina Cornell | Page 2

Service Advisor

Suburban Ford of Ferndale

21600 Woodward Ave
Ferndale, MI 48220

3.9
28 Reviews
3.9

28 Reviews

Write a Review

28 Reviews of Christina Cornell

June 14, 2023

Dealership Rating
Employee Rating

I had a terrible customer service experience. Christina was very rude and wasted my time. After three years of coming to this shop I’ll take my car somewhere else. More

by :)
Service Price Transparency
Service Communication
Recommend Dealer
No
Jun 18, 2023

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (877) 820-6423 at your earliest convenience to discuss how we can turn this experience into a positive one.

Jun 18, 2023

Suburban Ford of Ferndale responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (248) 399-1000 to speak to our manager directly.

June 09, 2023

Dealership Rating
Employee Rating

Very car service and staff. I really appreciate the shuttle service. The drivers are very polite. More

by wirobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2023

Suburban Ford of Ferndale responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 12, 2023

Suburban Ford of Ferndale responded

HI, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

May 26, 2023

Dealership Rating
Employee Rating

The worst service department. I had to bring my vehicle back several times for the same thing…talk about a waste of time. I’ve bought my last 5 leases from Suburban, but the servi More

by Raycwillingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 29, 2023

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 820-6423 and we will do our best to make this better. We hope to hear from you soon.

May 29, 2023

Suburban Ford of Ferndale responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.

May 15, 2023

Dealership Rating
Employee Rating

First class. Factory trained technicians. The latest in car repair. Senior level techs. Lots Of them. More

by KenRogulski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

May 19, 2023

Suburban Ford of Ferndale responded

Hi, thank you so much for your positive comments about Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!

May 10, 2023

Dealership Rating
Employee Rating

Very friendly staff. Leon S helped me get the cehicle I needed in timely fashion. More

by pauldeanbalog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leon Stoudemire

May 11, 2023

Suburban Ford of Ferndale responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Ferndale. Feel free to reach out to us if you need anything. Have a wonderful day.

April 21, 2023

Dealership Rating
Employee Rating

I had planned to use my car sheild account however still wanted Suburban Ford of Ferndale to work on it even though I might have to pay more. Could not have made a better choice since I not only did not pa More

by Thechup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Suburban Ford of Ferndale responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

April 18, 2023

Dealership Rating
Employee Rating

Wonderful experiences every time I go there, in service, they’re very honest, so nice, and will get the job done for whatever service your car needs. More

by JoJoooo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Legowsky, Tom Burnett, Timothy Slesinski , Nehemiah Arnold, Dequoan Jones, Andrew Perkins, Austin Whitley

May 02, 2023

Suburban Ford of Ferndale responded

Hello, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

April 05, 2023

Dealership Rating
Employee Rating

Dealership is very friendly and professional. Got my truck serviced in a timely manner. Pleasant experience More

by Djaf643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2023

Suburban Ford of Ferndale responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Apr 08, 2023

Djaf643 responded

Absolutely. Thank you for taking care of my vehicle

March 28, 2023

Dealership Rating
Employee Rating

So far so good. Will be back for any needed service. Will recommend to others. More

by MrIsaiah72
Recommend Dealer
Yes
Mar 31, 2023

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2023

Dealership Rating
Employee Rating

The vehicle I purchased back on March 31st, 2022 is currently in their service department for transmission issues. This is the 2nd time my vehicle has been in their service department. My first visit I More

by Spangler23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2023

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.

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