Chris Mattia

Purchased certified CPO 2019 Audi S5 Cabriolet a week ago. Check engine light already came on. Dropped off vehicle at the Service department. They proceeded to call the next day and state that the vehicl ago. Check engine light already came on. Dropped off vehicle at the Service department. They proceeded to call the next day and state that the vehicle has a leak in the fuel pump and will fix under warranty. THEY ALSO said that the vehicle needs an allignment. I JUST PURCHASED THE VEHICLE A WEEK AGO AND ITS CERTIFIED WITH NEW TIRES... DO THEY NOT CHECK THE ALLIGNMENT? I called to speak with the Service department, Chris answered and stated that I could of hit a pot hole (if I owned the car more then a week that would make more sense ), and said there is not much they can do. Mind you there is not a scratch or dent or anything wrong with the tires. I stated I think that it is bogus, and Chris decided to hang up the phone on me, right in the middle of conversation. WOW ! First time buying an Audi. Definitely going to be the last time. I also have a 2018 CTS-V from Cadillac in Fort Myers, not once have I had a single issue or problem. Service there is amazing. What a shame, because we love the Audi. Honestly from the sales process to service department, it has been nothing but a headache. More

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Charged me for fuel pump and it was NOT the problem, so i took it back in the next day, they never called me after days so i called them. They said nothing was wrong with it i said yes it doesnt start 1st took it back in the next day, they never called me after days so i called them. They said nothing was wrong with it i said yes it doesnt start 1st crank only after 2nd try punching the gas in the mornings everyday. They said its fine, i said ok il come and get it then if its fine, then he said let me see if tech will sign off on it, brian called back said they wanted to keep it. It was already there about 10 days or more at this point. Because the first 7 days i had them put new tires oil change and air filter in since chris said it was fuel pump. But It never was fixed, and i would not have bothered to spend all that money on an UNFIXED CAR. I WANT MY $$BACK FOR FUEL PUMP THAT DIDNT NEED TO B REPLACED!!! I ENDED UP TRADING IT IN THE SAME DAY I GOT IT BACK BECUZ IT WASNT FIXED. $3600. I SPENT ON A CAR that i wouldnt of bothered to get new tires on etc.. if i knew it wasnt gonna get fixed,, THEY LIED AND SAID MY FUEL PUMP WAS THE PROB. IM VERY MAD, THE GEAR SHIFT WAS CROOkED AND LEATHER HANDLE TORE APART when i got it back the 2nd time. I COULDNT BELIEVE IT. IM A SINGLE WOMAN AND WAS TOTALLY TAKEN ADVATAGE OF GIVE ME MY MONEY BACK FOR FUEL PUMP AND I WILL RESPECT U GUYS. ALSO I WAS CHARGED WITHOUT MY KNOWLEDGE $19 BUCKS AND ANOTHER $9 BUCKS, ON CREDIT CARD. FOR WHAT? THEY TOLD ME THE LOANER CAR GAS DIDNT NEED TO BE REIMBURSED ALL THEY CARED ABOUT Was that i didnt lose the keys. Shame on you guys . I will come back on here and let everyone know you reimbursed me for the fuel pump i didnt need. Right now youre a bunch of shady thieves. I was gonna buy another audi but i decided after my gear shift was so Messed up ,that i never wanted to deal with these lying shady con artists ever again, im not rich and used my savings over $1,000 ON SOMETHING I TOTSLLY DIDNT NEED FIXED, A FUEL PUMP. If your a woman beware. I will let you all know if my money was put back on my credit card. Jamie Griffin 2008 audi A4 2.0T blue, had it there 2 weeks ago for 2 weeks. Nothing fixed, just a messy job of new tires and an Air filter, if they really put one in and gave me an oil change too, ill never know. Please give me my money back on my credit card and the 19 and 9 bucks too. When i got my car back the 2nd time my invoice off the passenger seat was gone. Why? I left it there so you could see what you charged me for and what you said you did to it. Shame on you. So dishonest. I even told The guy named Chris it wasnt the fuel pump. My son said it was relay switch or MAF sensor which was a very cheap fix if they would have tried that first. Swear to God More

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Roman was great!!! Large selection of vehicles - financing was a good rate and didn’t take long to process- Roman found out our budget and didn’t try to extend what we could afford financing was a good rate and didn’t take long to process- Roman found out our budget and didn’t try to extend what we could afford More

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Excellent customer service! I felt like a value customer. Look forward to building rapport with Chris and Audi FM especially when I look to trade in my Q5 for new. Thank you! Chris is a terrific asset to Look forward to building rapport with Chris and Audi FM especially when I look to trade in my Q5 for new. Thank you! Chris is a terrific asset to your team! More

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Best service department in SWFL! I have had my Audis serviced here since 2010. Respectable, knowledgeable, honorable and they will easily go above and beyond to help. Its the “Ritz” of service departmen serviced here since 2010. Respectable, knowledgeable, honorable and they will easily go above and beyond to help. Its the “Ritz” of service departments in SWFL! More

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Best car dealer I have ever dealt with. Totally professional and they make me feel like I am one of their special customers. (I suspect ALL their customers feel this way). The service rep, Dan Pe professional and they make me feel like I am one of their special customers. (I suspect ALL their customers feel this way). The service rep, Dan Peach, was great. Explained everything clearly and had my car ready when I arrived. No wasting my time. More

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Jeffre Barrack was the best salesman I have ever seen. He was very respectful and very knowledgeable about the Q3. In my first test drive he explained all the functions of the car so I could easily understan was very respectful and very knowledgeable about the Q3. In my first test drive he explained all the functions of the car so I could easily understand them. And after I purchased it we had another hour training session before I hit the road. Jeffre was also exceptional in completing the required paperwork. This is the only Audi dealership I will go to and Jeffre will be my man to find me the best car. Overall everyone was wonderful there. Also want to give a shout out to Nancy at the front desk. She steered me in the right direction. Thank you all for outstanding service. More

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We are very pleased with our service. We had a flat tire and they picked up our car and repaired it and returned it all within 24hrs. and they picked up our car and repaired it and returned it all within 24hrs. More

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Ft. M Audi diagnosed the problem immediately and corrected it promptly returning my car as scheduled with great customer service after Naples Audi blew me off. Kudos to Ft. M and staff! corrected it promptly returning my car as scheduled with great customer service after Naples Audi blew me off. Kudos to Ft. M and staff! More

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We are very pleased with Audi Ft Myers. Our Service Advisor, Chris Mattia is excellent!!! I highly recommend this dealership and Chris!!! Customer Service by everyone is excellent!!! Thank you!!! Advisor, Chris Mattia is excellent!!! I highly recommend this dealership and Chris!!! Customer Service by everyone is excellent!!! Thank you!!! More

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