Chris Hartt | Page 3

Trust worthy. This dealership has treated us well for a good number of years. Very courteous and respectful. Has gone out of their way to give us what we are lookin This dealership has treated us well for a good number of years. Very courteous and respectful. Has gone out of their way to give us what we are looking for. More

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Awesome Service Everyone is professional, Knowledgeable and always friendly. They keep you well informed throughout the day on the status of your vehicle. Defini Everyone is professional, Knowledgeable and always friendly. They keep you well informed throughout the day on the status of your vehicle. Definitely would recommend and will be returning for future services! More

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Service Escape electrical system intermittent total shut down. After a four day search found a bad relay and is now fixed. Hard to fix as it had no codes Escape electrical system intermittent total shut down. After a four day search found a bad relay and is now fixed. Hard to fix as it had no codes More

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Waiting 2 Months for a Part that was never ordered I took my 2017 Fiesta in during March of 2019 to have my Sync system looked at. It had gone out for the 3rd time in the past year. If they hadn’t foun I took my 2017 Fiesta in during March of 2019 to have my Sync system looked at. It had gone out for the 3rd time in the past year. If they hadn’t found a proper diagnosis, I was ready to have my car Lemon Lawed because of other issues I had with the vehicle previously. The advisor, Chris, told me that it’s probably an APIM but he would know for sure when the tech had looked at it. The next day Chris told me that the APIM was failing all the tests and they would have to order one. It takes a few business days to get the part in so I picked up the car. Now it’s May 2019 and I still haven’t received a phone call about the APIM coming in. I called the parts department and they told me NO PARTS HAD BEEN ORDERED. So I contacted Ford MoCo Customer Care Center. I’ve bought two cars in the past two years from Palm Bay Ford and I’ve never had any problems with the Sales Department. I’ve been taking my car to Palm Bay Ford for service, even though they are well out of my way. But from now on, I will be taking my car to another closer dealership. More

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Unprofessional I have been to many establishments. I’ve had poor service. Bad management, but never have a seen someone as unprofessional as Eric Frechette and the e I have been to many establishments. I’ve had poor service. Bad management, but never have a seen someone as unprofessional as Eric Frechette and the entire staff at Palm Bay ford. I will never recommend such awful and unprofessional company to anyone ever . I will warn everyone I speak to . You should never bring your car to be Checked for warranty and get your car back in worse condition than it was first brought in . Let’s not forget about the threats they like to throw around on social media messenger threatening to void your warranty if we don’t take down my own personal review of the experience i have had at this dealership .... More

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