Chris Freibauer | Page 17

Great service I brought my Ford in the other day because i used to go to Ray’s when i had my Chevy and they still took good care of me. Always happy with the servic I brought my Ford in the other day because i used to go to Ray’s when i had my Chevy and they still took good care of me. Always happy with the service i receive. More

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Service is the best This is the best service department of any service department that I have ever visited. Anyone who has a Chevy should go to ray Chevy for anything the This is the best service department of any service department that I have ever visited. Anyone who has a Chevy should go to ray Chevy for anything they need More

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Great dealership I have been to many dealerships for service, but now I have found the one I will be going to for all of my service and car buying needs. I have been to many dealerships for service, but now I have found the one I will be going to for all of my service and car buying needs. More

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Every time i go is a good experience Every time I go in for service the service department always treats me great. I no longer dread bringing my car in to a dealership to have work done o Every time I go in for service the service department always treats me great. I no longer dread bringing my car in to a dealership to have work done on it! More

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super servise!! your staff are the best!!! Rupe Ayala is a vaule to ray chev,as all the people I dealt with Il be back!!!!.GREAT EXPERIENCE. your staff are the best!!! Rupe Ayala is a vaule to ray chev,as all the people I dealt with Il be back!!!!.GREAT EXPERIENCE. More

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Great experience I recently brought my car in for service and I was treated like family when I was there. They got everything taken care of that I needed and let me kn I recently brought my car in for service and I was treated like family when I was there. They got everything taken care of that I needed and let me know what services I would need in the future. Chris was very helpful with everything. More

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Great Service! I scheduled an appointment for an oil change and was helped as soon as i got there. Chris saw to it that i was in and out in a reasonable time. i woul I scheduled an appointment for an oil change and was helped as soon as i got there. Chris saw to it that i was in and out in a reasonable time. i would recommend this dealership for service. More

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Experiences selling a 2016 Leaf and trying to buy 2017 Bolt This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking to Francisco on the phone) that the $15,407.00 Kelly Blue Book value would be honored for the sale of my 2016 Nissan Leaf SL model with about 3,000 miles on it. Francisco assured me on the phone that this would be the case, subject to final appraisal at the dealership. I actually expected that the paperwork would be prepared before I got there. I expected to get a quote for selling my Leaf, and another quote for a trade in for a 2017 Chevrolet Bolt. But it was a terrible experience. Managers who were supposed to manage did no management,. Chris, who was supposed to appraise my car was distracted by a couple of women, sluffing me off to Hector, who knew nothing about the Kelly Blue Book appraisal or the spare tire and jack in the trunk. Hector who was supposed to be working on the paperwork disappeared for ten and fifteen minutes at a time. No explanation as to where he went. No explanation as to when he would be back. After waiting for an hour, two "appraisers" sat down with me and screwed me out of a thousand dollars in value for the car. One said $14,500. The other one said $15,000.00. So this is the brilliant customer service at Ray Chevrolet? At a time of decreasing population in northeastern Illinois, and declining new car sales, one would think Ray Chevrolet would strive to gain new customers, who would come back year after year to buy cars at Ray Chevrolet. However, it was clear to me that Ray Chevrolet had no interest in selling me new or used cars in the future. All they cared about was the profit they could make today. Hector, Chris, Francisco, and whoever the "manager" was showed no interest in obtaining my long term business at Ray Chevrolet, so they will get their wish. Add to this the blatant sexism shown by Chris and one can quickly see the employees at Ray Chevrolet need a serious course in customer courtesy and satisfaction. Something only the owner of the dealership, Ray Scarpelli needs to address if he expects to gain new customers in the future. One more note. I did get a call from a Customer Service manager from Ray Chevrolet about this issue. However, instead of serving the customer, he proceeded to defend management’s decisions. This is not the way customer service is supposed to work. I was pleasantly surprised with the capabilities of my 2017 Chevrolet Bolt, and I use it as much as I can. Too bad Ray Chevrolet missed a real chance here to sell me a Bolt and get a repeat customer in the future. Mark Henschel More

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Great Service Every time I go to Ray Chevrolet Chris in service always makes sure my car gets the services I requested done in a timely manner. He also goes over an Every time I go to Ray Chevrolet Chris in service always makes sure my car gets the services I requested done in a timely manner. He also goes over any questions and takes the time to explain all of the services performed on my car. More

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Great service Every time I bring my Chevy Malibu in for service Chris and Luis make sure my car is fixed right and in a timely manner. Every time I bring my Chevy Malibu in for service Chris and Luis make sure my car is fixed right and in a timely manner. More

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