Chris Culp

Great service. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. More

Helpful 0

Report | Print

I recently moved to the Hampton Roads and have been glad to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated a to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated as a customer. All customers are different and she knows that timely and honest communication is key to get my business. My car was due for regular maintenance, in addition to a new battery and brakes. Julia arranged service that fit into my schedule and at a very competitive cost. Finally, kudos to Jeff who is outstanding at intake and "just" a nice guy. To me, Jeff sets the mood and makes me feel welcome the minute I get out of my car. Very much appreciate Julia, Jeff, the Techs and the entire team at Casey. More

Helpful 0

Report | Print

Picked up my car for the 4th time, same light still on. Was pretty much told that none of their technicians are good enough to figure it out after I already dropped 3k Was pretty much told that none of their technicians are good enough to figure it out after I already dropped 3k More

Helpful 0

Report | Print

We have always enjoyed the professionalism and customer service of A.J,, but highly disappointed in management. I purchased a demo vehicle (as a new vehicle); it had about 4000 mi on it. I went to bring m service of A.J,, but highly disappointed in management. I purchased a demo vehicle (as a new vehicle); it had about 4000 mi on it. I went to bring my car in for servicing this week and was informed none of the service was covered (36000 mi/36 months). Since I have only driven the car about 34000 mi and have owned it for 30 months, I was shocked that purchasing this vehicle as a “new car” wasn’t honored at all. I fully expected better treatment and goodwill and up-front disclosure that is only receive a 36 M0/32000 mi warranty. More

Helpful 0

Report | Print

Great service, great work, great employees you can always count on. Appreciate the professionalism and courtesy count on. Appreciate the professionalism and courtesy More

Helpful 0

Report | Print

Great service, great value, great people! What can I say? Casey BMW fas the best folks around. They are totally competent and so friendly about their clients. I could not be a happier customer. say? Casey BMW fas the best folks around. They are totally competent and so friendly about their clients. I could not be a happier customer. More

Helpful 0

Report | Print

To service my M240i, the dealership picked up my car at my home in Williamsburg and left a loaner car at no charge. My car was ready the next day and the service department accepted a coupon for a $100 dis my home in Williamsburg and left a loaner car at no charge. My car was ready the next day and the service department accepted a coupon for a $100 discount on the service. They also washed and vacuumed the car and then brought it back to my house. That's what I call great service! More

Helpful 0

Report | Print

Chris Culp and his crew were friendly and very professional. Excellent job with taking care of my 2018 series 2. Appointment was on time. Wait period was as he had stated when I checked in. Will r professional. Excellent job with taking care of my 2018 series 2. Appointment was on time. Wait period was as he had stated when I checked in. Will return. More

Helpful 0

Report | Print

Let me take a few minutes to say thank you Casey BMW for your service taking care of my auto. I am retired and concerned about catching this terrible virus, but your valet service eased my concern. I had m your service taking care of my auto. I am retired and concerned about catching this terrible virus, but your valet service eased my concern. I had moved out to Chesapeake and yet that was not a problem. YOU ALL ARE THE BEST!!! More

Helpful 0

Report | Print

I recently had my complementary annual safety inspection at Casey BMW. My service specialist was very professional, polite and honest. He checked with me on what needed to be done, when it was completed a at Casey BMW. My service specialist was very professional, polite and honest. He checked with me on what needed to be done, when it was completed and would be ready after my car had a complementary car wash and then when it was ready to go. It took more than an hour, but the waiting room is nice: I could easily do social distancing, the bathroom is always clean, outlets for phone and laptops and well stocked with snacks. More

Helpful 0

Report | Print