Chris Bernicker

horrible customer service , had a huge issue and they chose to give me the run around and not address the problem chose to give me the run around and not address the problem More

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This is an excellent Hyundai service location. The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make sure you are satisfied with the workmanship and services. My engine went a couple of years ago, and I brought my car into this dealership. They had a new engine installed quickly. This shop does honest work and does not overcharge. Keep up the good work guys and girls! More

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GM Chris at Springfield Hyundai emailed and texted that they wanted to buy our 2009 Elantra. Arrived for the inspection visit and Curtis was assigned to me. Long story short they declined to buy the car they wanted to buy our 2009 Elantra. Arrived for the inspection visit and Curtis was assigned to me. Long story short they declined to buy the car citing "$3000 in damages" that were "more than the car is worth". The car was exclusively serviced at Springfield Hyundai since 2011 and long had a right rear panel dent when inspected there in 2020, 2021, and 2022. This certainly would have been in the service records if for no other reason to absolve the service department of any blame. Instead of the elderly owner getting a fair and competitive price for her car she learned that it had no value. Quite a change from the July 2022 inspection when the comment was, "Your car is in great mechanical shape for its age!" Incredibly disappointed and a good business relationship was ruined. If a car's age and known body condition made it ineligible for purchase why keep asking if it is for sale? Nobody should have had an experience like that. More

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My started smoking so I brought it in to be seen to find out what was wrong. This man out of nowhere said GET THAT S####out here it stinks. Now if I had said what I to say they would have told me leave or c out what was wrong. This man out of nowhere said GET THAT S####out here it stinks. Now if I had said what I to say they would have told me leave or called the police. Your employees reflect your business he doesn't need to work there if he can't do better than this. Especially when it was unprovoked. More

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A top-notch experience at Springfield Hyundai Chris, A top-notch experience at Springfield Hyundai Chris, Jack, and KEITH are absolutely AWESOME! After an exhaustive search and being told over and ove A top-notch experience at Springfield Hyundai Chris, Jack, and KEITH are absolutely AWESOME! After an exhaustive search and being told over and over “That SUV is just not available so how about this one?” Keith found my exact SUV and had it on his lot in about 6 HOURS. He comes in early, he’s flexible and patient, and his knowledge of ALL vehicles is amazing!! Thrilled to join your family More

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Best dealership I’ve dealt with personal I highly recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! More

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I got completely ripped off they took my vehicle as a down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being charged mileage detailing and the monthly payment More

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I broke my fuel door completely my fault however the team here took great care of me thank you Chris Bernicker for splitting the cost! here took great care of me thank you Chris Bernicker for splitting the cost! More

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We have bought many cars from Springfield Hyundai over a span of 30yrs! Recently we decided to try leasing instead of buying. We leased a new 2017 Sonata from them and all seemed OK..UNTIL it was time to tu span of 30yrs! Recently we decided to try leasing instead of buying. We leased a new 2017 Sonata from them and all seemed OK..UNTIL it was time to turn in the car at lease end! Now as I said, this was our FIRST time leasing so we were not familiar with the whole process! So after the last payment was made to Hyundai Finance I called them to be sure I was all up to date and for info on the next steps? They said I was all paid up and to call the "end of lease inspection company" for them to come out and inspect the car, which I did. They found one issue that would be a $100 repair. I thought "no big deal, I opted for the "Wear & Tear" protection package at time of leasing just for that reason. Now again, I was not given ANY instructions on how the "wear & Tear" protection process worked or that I had to do anything extra to have the $100 issue corrected so I assumed that it would all be taken care of with the "wear & Tear" protection!! So I go ahead and lease another vehicle, 2020 Sante Fe, from them and they also said "ok ..your all good! After about 2 months I get a letter from Hyundai Motor Finance stating that I owe them $635!!!??? I made approximately 6 phone calls to them and they kept saying that I was correct in that I shouldn't owe anything and that they would correct it! The breakdown was $100 for the wear & Tear finding, $400 Disposition fee and $135 for a "missed partial payment"??? I have NO IDEA what the "Missed Partial payment" means???? I MADE EVERY PAYMENT.. NOT ONLY ON TIME..BUT EARLY EVERY MONTH!! And as I said earlier, I even called Hyundai at the end of the lease to confirm all was paid up and they said yes! As far as the "Disposition Fee"... that is waived if you lease another car, WHICH I DID!!! So because I was getting nowhere with the Motor Company I thought I would call the dealership and see if they could help me! They said "that doesn't make sense and they will have the GM, Chris call me". He did call me a couple days later and I explained the situation to him and he said he would contact the Motor company and get back to me.. He never did!!! So I called him and he didn't even remember who I was and seemed bothered that I even called him! He obviously didn't do anything for me!! It's unfortunate that they don't care about their customers at all..! So to sum it up, If you are new to leasing, be sure to find out ALL the "FEES" and processes before you leave this dealership because they certainly don't explain any of it to you! More

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Hard to figure out where to start with this guy, but, I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield Hyundai, one has to lower expectations significantly. We've purchased and serviced a car with them. This summer, we (regrettably) referred two neighbors to them who were ready to purchase Hyundais from Springfield, but, ended up purchasing from Fred Beans (they reportedly had a great experience there). Chris condones condescending and arrogant behavior from his staff and it's no wonder because he embodies those characteristics. Another reviewer mentioned "old school arrogance of car sales" and that's exactly what you'll find with Chris Bernicker and his team at Springfield Hyundai. More

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