Chip Benyi | Page 7

A great experience! Gabriel Ortiz did a great job! He had the exact vehicle I wanted, treated me fairly when negotiating my deal, and was very knowledgeable on the vehic Gabriel Ortiz did a great job! He had the exact vehicle I wanted, treated me fairly when negotiating my deal, and was very knowledgeable on the vehicle! Thanks so much for a great experience! More

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A really thorough job The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in conta The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in contact with Service Manager Chip Benyi, who arranged for a Toyota Service Representative to look at the car. Chip had a service technician named Bob (I don't know his last name) take a ride with me to be sure the noises in question were properly identified. Bob, Chip, and the Toyota Service Representative were exceptionally thorough in tracking down noises (even a couple that I hadn't pointed out) and doing the work needed to silence them. Chip even called me to ask to keep the car an extra day so that he could be sure the noises didn't recur. I have owned Toyotas since 1972 and had previously used three other service departments in the area. Though I was usually pleased with the work done in the past, no service department (and service manager) has ever done such a thorough job on my car. The work exceeded my expectations. I wholeheartedly recommend the service department at Hartford Toyota. More

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Excellent in every way! Hartford Toyota! I have been a 10 year + service customer on Chip Benyi who helped me get 260k plus from my last camry. He introduced me to Gabe who was very helpful I have been a 10 year + service customer on Chip Benyi who helped me get 260k plus from my last camry. He introduced me to Gabe who was very helpful as was Marc, Andrew and Luis in detail. Carl in service has always been excellent too. I would never go anywhere else now for anything Toyota! Thank you!! More

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outstanding customer service I was very interested in the new 2015 camry henry Montgomery was extremely helpful in making that decision extremely knowledgeable on his product l I was very interested in the new 2015 camry henry Montgomery was extremely helpful in making that decision extremely knowledgeable on his product line he took the time to call the insurance also lets not forget the and transfer the new registration from the old registration outstanding customer service at its best lets not forget the staff jim Webster Richard mcallister;jr jill Bruno;sonny;chip bengyi; chris mojsa outstanding team effort respectfully m.s.pagano More

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Great first time experiance. This was my first ever new car. I was nervous going in but Luis M. Was great in explaining all my options. After much consideration I decided on lea This was my first ever new car. I was nervous going in but Luis M. Was great in explaining all my options. After much consideration I decided on leasing the 22015 RAV4 in hot lava. I am happy with my decision. Gloria in financing was great at helping me keep monthly payments within budget. I will recommended Hartford Toyota to all my friends. More

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Always great service We bought 2 cars from Hartford Toyota in 2008 and have had excellent service each and every time we have brought the cars in. The associates are prof We bought 2 cars from Hartford Toyota in 2008 and have had excellent service each and every time we have brought the cars in. The associates are professional and friendly, and service is always completed in the time they say it will be. Would highly recommend Hartford Toyota to anyone. More

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Hartford Toyota takes Customer Satisfaction Very Seriously This was my first experience with this dealer. Everyone was courteous. I arrived at 7:00 a.m. and Carl took care of me right away. From there howev This was my first experience with this dealer. Everyone was courteous. I arrived at 7:00 a.m. and Carl took care of me right away. From there however my experience did not go so well that day. I was supposed to have been on the 7:30 a.m. shuttle, but a series of mishaps prevented me from being on that shuttle and I missed the 8:30 a.m. shuttle as well. I ended up waiting until 10:30 for my car to be ready. Grant is a newly employed shuttle driver. He was very nice and I can see he will do well in customer service, but my situation that day provided Grant with what likely was a good learning experience. The shuttle fiasco could have been avoided had there been better communication. I was also given inaccurate assessments for how long it would take for my car to be ready. That likely was not Grant’s fault as he was likely just the messenger. I returned my survey explaining how dissatisfied I was with how my situation was handled. Chip responded promptly with a letter of apology. He explained what happened and he assured me that this is not the type of experience they want for their customers. Chip took quick action to correct the issues causing my dissatisfaction. Chip also made things right with me. I appreciate the effort that was made to make me happy and I realize that they take customer satisfaction very seriously. For this reason I will continue doing business with Hartford Toyota. I can't rate the quality of work because I was only there for simple maintenance (30K). The price is what I expected. Although I had a bad day, my overall experience was excellent and my confidence in Hartford Toyota has been restored. Thank you Chip. More

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great experience Gabriel Ortiz was outstanding to work with. Was very professional to work with and really went to bat for us on how much we wanted our payment to be a Gabriel Ortiz was outstanding to work with. Was very professional to work with and really went to bat for us on how much we wanted our payment to be and what we could afford. We are a one income family right now and Gabriel really understood our needs and made sure they were met. We drive over an hour to have both our toyotas service by hartford toyota because of Chip Benyi and the wonderful service staff. We will come back in the future for our next vehical purchase and deal with Gabriel Ortiz because of his outstanding kindness and professional attitude He made our buying experience painless and a happy one. Thank you Gabriel and Chip you two are the reason we keep coming back. Sincerely Tracey & Sean Daley More

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I have been bringing my families cars here for many years and have always had a great experience. Chip has great customer service skills and always goes above and beyond to accomadate my service needs. He and have always had a great experience. Chip has great customer service skills and always goes above and beyond to accomadate my service needs. He always works with our busy schedule and is honest when it comes to any questions we have. Chip has knowledge. integrity, is very friendly and is a big part of why we continue to bring our vehicles to be serviced at Hartford Toyota. More

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Service was excellent we were kept up date with all the repairs and Chip was a delight to deal with. We have all our cars serviced at Hartford Toyota. repairs and Chip was a delight to deal with. We have all our cars serviced at Hartford Toyota. More

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