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Chelsea Shrubsall

Overview Reviews (134) Inventory (94)

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Chelsea Shrubsall

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Chelsea Shrubsall | Page 2

Sales Consultant

Taj Auto Mall

154 Nazareth Pike
Bethlehem, PA 18020

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4.8

134 Reviews

Overview Reviews (134) Inventory (94)

Dealership Experience

9 yrs, 8 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English

4.8

134 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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134 Reviews of Chelsea Shrubsall

December 17, 2023

Dealership Rating

Employee Rating

Trust the cars they sell and helped provided any information that I needed very quickly. information that I needed very quickly. More

by LAROSEDAVID

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Peter Poretta, Christian Jesse

Helpful 0

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Dec 17, 2023 -

Taj Auto Mall responded

David, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 17, 2023

Dealership Rating

Employee Rating

Friendly and informative staff. Made the process easy and were very accommodating. This is our third car from them and were we recommend everyone go. Made the process easy and were very accommodating. This is our third car from them and were we recommend everyone go. More

by brreemathis

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amit Johari, Chris Arias

Helpful 0

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Dec 17, 2023 -

Taj Auto Mall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 16, 2023

Dealership Rating

Employee Rating

I interacted directly with Johnny in Sales and Peter in finance. Both were excellent to work with, and I would highly recommend others to buy a car here. Both of them, and the support staff are very profes finance. Both were excellent to work with, and I would highly recommend others to buy a car here. Both of them, and the support staff are very professional. More

by Prj65

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Amit Johari, Peter Poretta, Erin McCarthy , Johnny Corsale Jr

Helpful 0

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Dec 16, 2023 -

Taj Auto Mall responded

Congratulations on your new purchase! We are very happy to have provided you with such a positive experience. Thank you for the five-star review. We sincerely value your business and look forward to your next visit.

December 01, 2023

Dealership Rating

Employee Rating

Vehicle and sale of vehicle went fine. However, post sales response was terrible. Took 5 phone calls to get a response and address the missing warranty paperwork. Almost felt like it wa However, post sales response was terrible. Took 5 phone calls to get a response and address the missing warranty paperwork. Almost felt like it was being held ransom waiting for us to purchase the additional bumper to bumper warranty. More

by JAS

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Peter Poretta

Helpful 0

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Dec 06, 2023 -

Taj Auto Mall responded

We're sorry that you didn't have a 5 star post sales experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Amit Johari General Sales Manager (610) 759-1600

Dec 17, 2023 -

JAS responded

Hello Amit, As reported, I called and left 3 messages for the various departments in your phone system as well as Chelsea's cell phone (as per her business card) . Not a single call back. When I finally talked to your receptionist and she put me through to Peter, he claimed that he would email out the contract within the hour.... 3 Days later, no contract. (Peter also said the contract would be in the glove box when we took delivery of the car). I called back and asked to speak with you then. Was put on hold for approximately 10-15 minutes and then sent to a voicemail that was full and thus disconnected! I called right back and fortunately Chelsea answered. I explained everything to her and I could hear her asking Peter to "resend" the contract. We got it instantly. It is not acceptable to the customer to blame your technology infrastructure. If your phone system/s (a full mailbox is fully your responsibility) and mail systems are not working properly (which is suspect), then that, unfortunately, falls at your responsibility as the general manager.

October 27, 2023

Dealership Rating

Employee Rating

Everyone was so helpful and made it a priority to make sure I left in a car that day. The time, energy and care that Johnny and also Chelsea and Tim and Amit who put lots of effort into my financing was s sure I left in a car that day. The time, energy and care that Johnny and also Chelsea and Tim and Amit who put lots of effort into my financing was so appreciated. Thank you! More

by Cnemeth1719

Sales Price Transparency

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amit Johari, Chris Arias, Erin McCarthy , Johnny Corsale Jr

Helpful 1

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Oct 29, 2023 -

Taj Auto Mall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 06, 2023

Dealership Rating

Employee Rating

Chris and all the staff were very helpful and straightforward. A very positive experience. Thanks! straightforward. A very positive experience. Thanks! More

by LANDRIDE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Peter Poretta, Chris Arias , Yaman Hassan

Helpful 0

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Oct 08, 2023 -

Taj Auto Mall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

September 30, 2023

Dealership Rating

Employee Rating

Was very helpful during the whole process and explaining everything, and everyone was so Awesome and amazing! Great staff! everything, and everyone was so Awesome and amazing! Great staff! More

by NATHANNFRICK2

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amit Johari, Peter Poretta, Chris Arias, Erin McCarthy , Sahiba Bhatnagar, Johnny Corsale Jr, Yaman Hassan, Jon Jimenez

Helpful 0

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Oct 02, 2023 -

Taj Auto Mall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2023

Dealership Rating

Employee Rating

Friendly and helpful! ! I highly recommend CJ and Pete for the professional service! Thank you! ! I highly recommend CJ and Pete for the professional service! Thank you! More

by kneas599

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amit Johari, Peter Poretta, Chris Arias, Erin McCarthy , Sahiba Bhatnagar, Johnny Corsale Jr, Yaman Hassan, Jon Jimenez, Christian (CJ)

Helpful 0

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Oct 02, 2023 -

Taj Auto Mall responded

It's fantastic to hear that CJ and Pete provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Taj Auto Mall!

Sep 29, 2023 -

kneas599 responded

Thank you!

September 10, 2023

Dealership Rating

Employee Rating

Great service from C. J, Christen Jesse, Pete, Amit and James. There performance in care, satisfaction is above and beyond. They where kind, nice and upfront. I truly appre J, Christen Jesse, Pete, Amit and James. There performance in care, satisfaction is above and beyond. They where kind, nice and upfront. I truly appreciate there service. I recommend anyone to go to their dealership.!!! Wonderful !!!!!!!!!!!!!!!!!!🥰🥰🥰🥰🥰🥰🥰 More

by Latisha Fenty

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amit Johari, Peter Poretta, Chris Arias, Erin McCarthy , Sahiba Bhatnagar, Johnny Corsale Jr, Yaman Hassan, Jon Jimenez

Helpful 0

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Sep 11, 2023 -

Taj Auto Mall responded

Thank you for sharing your experience with us! We're happy to hear it went well, Latisha. We truly appreciate your feedback!

August 19, 2023

Dealership Rating

Employee Rating

No high pressure they did everything right felt very comfortable at every step of the transaction customer areas could use an update or at least a wipedown comfortable at every step of the transaction customer areas could use an update or at least a wipedown More

by DBROCKINGTON

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Amit Johari, Chris Arias, Erin McCarthy , Yaman Hassan

Helpful 0

Report | Print

Aug 21, 2023 -

Taj Auto Mall responded

Thanks for your feedback on your recent visit to Taj Auto Mall. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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