Chazz Leeds

I brought my explorer in to have a cooling fan relay, horn harness and fuel door worked on. Dropped it off on Thursday afternoon for a friday morning appointment and was told 24 to 36 hours for diagnosis horn harness and fuel door worked on. Dropped it off on Thursday afternoon for a friday morning appointment and was told 24 to 36 hours for diagnosis. Called for an update on Saturday and the service advisor had zero answers and was told the tech was off so no work was completed. Call again Monday for an update found out that the cooling fan relay was part of a recall but tech was pulled off my vehicle to work on another vehicle for another tech (still no work completed. Call Tuesday for an update still no answers on the fuel door or the horn and tech refused to diagnose other problems till the recall is completed. Asked to speak with the service manager and was told their in a meeting and still no call back. Now I've worked at a dealership so I understand I'm not the only customer and I know parts take time but to have zero communication (unless I call them) or progress on my vehicle after 4 working days is inexcusable and makes no sense why the tech wouldn't look at the other issues to get parts ordered to push vehicles out faster is beyond me by the end of day 5 only the recall was finished. I refused the other parts of the ticket to go elsewhere to have the repairs completed. If less then 1 star was a option I'd give it 0 stars More

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I am a customer for life! From start to finish the best car buying experience ever. Period. I stumbled across this dealership and came in, just for an oil change. The init From start to finish the best car buying experience ever. Period. I stumbled across this dealership and came in, just for an oil change. The initial point of contact was great. While waiting for my service, a stroll across the street and looked at new trucks. Again, just another great experience that led to a new truck sale. Travis (GM) and Colton (Sales) and every interaction with any other employees was just fantastic. More

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