Charlita Hearn | Page 2

Sales manager, John is not honest and misleading. Provided written proposal, had me drive an hour to dealership; drive the car and then go down $5000 on trade in (not even close to CarMax or another Provided written proposal, had me drive an hour to dealership; drive the car and then go down $5000 on trade in (not even close to CarMax or another dealership). Just wanted to get me in the dealership. No concern for the customer. Lives up to why car salespeople have terrible reputation. Horrible way to treat people. Kevin, sales person was pleasant and seemingly honest. Overall, unpleasant experience. More

by Dmks Verified Customer Verified Customer

Helpful 0

Report | Print

The delivery was just as expected! Could not have been any easier. Thank you to Charlita and the whole crew. You made the process simple and seamless. Could not have been any easier. Thank you to Charlita and the whole crew. You made the process simple and seamless. More

by John Keough Verified Customer Verified Customer

Helpful 0

Report | Print

Koons Ford had what I needed in stock. The choice of vehicles is great and the transaction is good. It wasn't to long before I was in my next car. 2020 Fusion. The choice of vehicles is great and the transaction is good. It wasn't to long before I was in my next car. 2020 Fusion. More

by DHRPHOTO1 Verified Customer Verified Customer

Helpful 0

Report | Print

Sales people were very good. Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down $5000 on quote. This, after I made it clear I didn't live close and if they couldn't follow through with written quote I didn't want my time wasted. The initial sales person. Was very helpful and pleasant and the sales person who provided me with a demonstration regarding the car was pleasant and very helpful. Financial person was good and able to meet the rate of my credit union. More

Helpful 0

Report | Print

Excellent, efficient, professional closing process. No surprises. Charlita was very friendly and did a nice job. No surprises. Charlita was very friendly and did a nice job. More

by DFRANCH157 Verified Customer Verified Customer

Helpful 0

Report | Print

Seamless service from beginning to getting the car back. AAAA+++++ service! Cannot ask for more! AAAA+++++ service! Cannot ask for more! More

by ID4 OWner Verified Customer Verified Customer

Helpful 0

Report | Print

I've now purchased three vehicles from Charlita Hearn. She's great to work with - just the best! She's great to work with - just the best! More

by BSIBOLSKI Verified Customer Verified Customer

Helpful 0

Report | Print

Everybody was very professional. I got a fair price and great service. This was my second time buying a new car from them. I got a fair price and great service. This was my second time buying a new car from them. More

by martinterryins Verified Customer Verified Customer

Helpful 0

Report | Print

Charlita did a great job ,would recommend koons to anyone looking for a truck or car. She got me the exact vehicle i wanted within a day. anyone looking for a truck or car. She got me the exact vehicle i wanted within a day. More

by hostelleyj Verified Customer Verified Customer

Helpful 0

Report | Print

Charlita is the best problem solver and doer! I appreciate her willingness to help. Thanks, Charlita!! I appreciate her willingness to help. Thanks, Charlita!! More

by MARCIA.VERPLOEGEN.LEWIS Verified Customer Verified Customer

Helpful 0

Report | Print